The underwriter was asking mundane questions towards the end, and almost messed up the closing date with questions that should have been apparent very early on i.e. the Army Reserve travel reimbursement policy being asked one day before I needed the loan approved to get it signed in time. Some of these questions are not easily answered or quickly.
Every single person we worked with was absolutely fantastic and the epitome of experts and professionals.
Veterans United team as whole were great. They were helpful and maintained good communication throughout the whole process. My wife and I are first time homebuyers and Veterans United made sure the process went smoothly.
Veterans United is the only way to buy a home! Simple and worry free. They take care of everything. Always a pleasure to talk to all their friendly and helpful team members!
My thoughts and feelings about Veterans United go far beyond this survey. I have already submitted many reviews about my experience with Veterans United and plan to do many more. You will read my name attached to reviews out there on the cloud and be prepared for the referrals I intend to send your way. Thank you for everything my VU team! What you’ve done will not be forgotten. Sincerely, - Richard Wilson
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For my fellow veterans who are first time homebuyers as well as experienced homebuyers, I recommend no other company, but Veterans United Home Loans. They truly know what it means to honor our service through incredible attention to detail and consideration throughout the homebuying process.
When you looking for a results no hesitation this team will get it done and they're not afraid to show you the excellence that they've been trained in and they always Excel for me they did my wife and my family are so grateful that you guys alone at the rate you did and I'm planned it any better well it wasn't planned but you got to definitely made it sound like it was playing and make it look like it was playing so Dustin Danae
This was our second time using Veterans United and we will never use any other home lender! They are THE best in the industry for VA loans. Our loan officer was the most prompt, knowledgeable, professional and overall awesome person to work with. Veterans United not only offers the best home loan services, they truly care about getting veterans and their families into a house and loan that works best for them. We recommend them to every veteran we know!
Made the process simple easy and stress free
If it were not for the veterans united team, I would still be in an rv instead of a 4 bed 3 bath home on 10 acres
The process should be reversed, it would make it so stressful, all the veterans I talked to did say that the process is stressful but I thought I could handle it.
To much duplicate paperwork.
Response from Veterans United
I’m really sorry to hear that the process ended up being so stressful for you, Marc. We know that buying a home should be an exciting time, not one filled with stress and frustration. It sounds like the amount of paperwork and duplication made things even tougher, which isn’t the experience we aim to provide.
I understand that dealing with so much paperwork can be overwhelming, especially when you’ve heard from other veterans how challenging the process can be. Our goal is to make things as smooth as possible, and it’s clear we missed the mark here. We’re constantly looking for ways to improve, and your feedback will definitely help us in that effort.
If you’d like to talk more about what happened or share any additional thoughts, my team is here to listen. Please reach out to directly at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available from 9 a.m. to 5 p.m. CST Monday through Friday, but feel free to contact us whenever it’s convenient for you.
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I cannot speak highly enough of the Veterans United loan team. From our initial consultation to the final closing, their expertise, professionalism, and dedication were unparalleled. They went above and beyond to ensure that every step of the process was smooth and stress-free. The team’s deep understanding of VA loans and their commitment to veterans' needs made a significant difference. They provided clear guidance, prompt responses, and exceptional support throughout. Thanks to their efforts, I felt supported and confident every step of the way. If you're a veteran seeking a seamless loan experience, look no further than Veterans United. They are truly the best in the business.
