The first time you presented me with a "to-list" I thought it was great. After months of adding to that list I was not happy.
Response from Veterans United
Hey John,
Thanks for taking the time to share your feedback. It sounds like the experience started off on a strong note but didn’t hold up over time—and I’m really sorry to hear that. Managing the homebuying process can be overwhelming, and the to-do list is meant to be a helpful tool, not a source of frustration. I can imagine how discouraging it felt watching that list grow and feeling let down by it.
My team would really like the chance to dig into this and see where we may have missed the mark. If you're up for it, please reach out so we can talk through your experience and learn how we can do better going forward. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We're in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but feel free to reach out anytime.
Everything was very smooth and very fast! They kept me updated every step of the way which made everything so much easier for me! Anytime I had a question, I was always able to reach someone immediately to get answers.
Veterans United is a great option for VA borrowers and traditional borrowers that desire a smooth process with outstanding service. I didn’t know buying a home would be this easy!
Jamie and team were great. Couldn’t have provided better service.
If I ever buy another home I will definitely use Veterans United. The process was so easy and streamlined (I love checklists!) I love that they really do work with you closely and are always available through phone, text and email.
We really couldn’t be happier with the entire process from Veterans United. They were top tier and we will be using them for all future purchases.
This could not have gone any easier. They did everything for me and it took less than a month from pre-approval to close. I will recommend them to every veteran I know.
Veterans United was the best home buying experience I have ever had. They are easy to work with and help you every step of the way. I recommend them to everyone.
We had a great experience working with VU, Evan, and team. The online portal makes every step easier.
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great experience working with veterans united. not only were the people great but also, the app is so nice to visualize the entire process and keep me on task moving through the process.
I have already recommended this team to others as has both of my realtors. I will continue to recommend them to friends going forward
