Amanda and team are top notch. This is the second home loan through here team. They are always available for questions, and make the home buying process a breeze.
VU was amazing. Anytime I had concerns or questions they always were available. Awesome team.
I’m forever grateful for the team veterans United put together to support us as veterans. When you look at purchasing a home it’s a huge milestone and easily you can be stressed out and overwhelmed. But not with Dustin, Tanner and Kimberely. Smooth process and a very good experience entirely. I sure will recommend a veteran to them. Thanks to all of you.
Man, where to begin. Veterans United helped me with every single thing I needed always, no matter what it was. They considered me part of their “VU Family” and even went above and beyond to give special memorable housewarming gifts after closing! Chris, Greg, Joedi and Cooper were all amazing wonderful people who were easy to talk to and know that first time home buying is stressful - the attentiveness and overall quality of work is unmatched, I don’t think I’ll ever recommend another company ever as my wife and I are beyond satisfied with the quality of work!! Thank you for making this process into buying our home beyond easy and I hope all of you are blessed the same way you blessed my family!!
Tom and his team went above and beyond to ensure the home buying process was smooth and without issues for me as a buyer. When it comes to home lenders, I rank VU in the top of the top in every category.
Everything was great I am happy we were able to get me closed and in my first home. The DocuSign set up is very convenient user friendly. I do wish there was a local office but regardless over all experience was great.
Pleased to be a homeowner (so surrealistic). A few small details unattended to, but nothing critical.
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Aaron was the best. Told me what I needed and answered all my questions. Chelsea is the best as well. The entire team was phenomenal. Best group to work with when buying a house for the first time. They made the process so easy.
Thank you to the entire team you guys were incredible.
Best team ever. Thank you Kelly and Deb.
I started out with Randy but he wasn't licensed in the state I bought so was transferred several times. Jeff and I worked together for a few days then he was off due to a death. I then got Jared Nice but Knowledge was lacking. I was having a lot of problems so Randy had said if I had problems to call him several weeks later I did that is when I found out Jeff was back so he got back involved After awhile I complained about Jared so Jeff helped I have a book of notes with wrong info at times calls Not returned in a timely manner I also have copies of All calls written emails so if you want me to back up any info I an do so. I was a Loan Officer in TN many years ago and yes Lots have changed but the basic is still there. One of the main things the Service was Not there. I was told I could get home owners insurance myself I wanted to pay it yearly and have a choice if who I was insured. I said that up front wasn't a problem till I was told it would be in my monthly payment. At that time I had paid in full for the first year then I get to closing weeks later and No that can't be done???
Other problem kept getting closing amounts (4) to be exact that all had different amounts. The day before closing I was given a figure so I go to the bank to have amount sent to closing. I wired the amount from the bank as requested for closing.
Wow an hour later was called by the closing company stating that was the Wrong amount, but they did except my check for balance.
No point in going on this was a Long process with Lots of lack of Service. When things settle down I plan on making other arrangements on this loan. All and All it was a Terrible experience. And NO I would never recommend this company to Anyone.
Found out too late but the Veterans Don'T support this group
Response from Veterans United
Shirley, it is important to us that we work hard to provide excellent service, and we realize that the home buying process can become stressful at times. Thank you for sharing your open and honest feedback. Our Client Advocate team will research your comments and work hard to ensure that we are learning whenever possible the best ways to ensure excellent customer service. Please reach out to us if you would like to discuss your experience further.
