Process was frustating because of the poor communication. Now that we are closed we are very happy.
You should have a checklist of everything that needs to be done. It seems like every day up until the day before closing I was being asked for some kind of documentation or inspection. I had to pay for an inspector, then when the appraiser came, he acted like the inspector and required some things be done that the inspector didn't think were a problem. Why did I waste money on an inspector, when the appraiser did the same thing? Also, the system you have for electronic signatures is horrible. Whatever system my real estate agent uses is simple and straight forward. You should switch to whatever system her company uses.
Overall, I wasn't happy with Veterans United, but I love my new house and am happy I was able to get the loan.
I felt like I was the only one they were helping, even though I know I was not. Always responsive, even on weekends which was a big surprise. Alex did a great job getting over all the hurdles for me, and Sheila Salvoni also helped in a very professional manner. Thanks so much for the help in getting my new home!
The underwriter was frustrating at times.
Chad offered many helpful pointers as a homeowner.
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Very easy to work with and knowledgeable
My agent was and is still very helpful to me he does more then he needs to and makes sure we have every thing we need
Scott and his team, provided the best service possible, his patients and understanding were instrumental in completeing this loan in a VERY timely manner. His response was always immediate and concise. Scott has made OUR DREAM come true. I will HIGHLY recommend this service to any other vet who is looking to buy a home.
First time home buyer so I did not know what to do nor expect. Although stressful for me personally, United Veterans eased many of the stressors. Great experience.
Veterans United Home Loans exceptional in every way. I HIGHLY recommend this company.
This was a very long and trying journey and I am glad we had Tom on our side to help see us through this experiance. I would most highly recommend him personally to any of my friends/relatives! Thanks for everything!!!
My husband and I have purchased eight houses previously and this was the first house I have purchased on my own and it was by far the best experience. Cody Smith provided a very professional and pleasant experience from the beginning to the end. When I refinance for a Veterans Loan I will ask Mr. Smith for his assistance again. Nothing says great customer service like repeat customers. Your company is extremely fortunate to have such a wonderful professional as Mr. Smith.
An organization to be proud of! Y'all will be highly recommended by me.
I appreciate all the considerations I rerceived. Thank you again.
Mr. Stranz was very helpful and polite thru out the time he became my loan specialist. I sometime myself got upset however Mr. Stranz was there with words of encouragement. He is good person to have on your team.
For a first time home buyer, you took the mystery out of what would normally be considered a complicated ordeal. I'm so glad that Veteran's United was there to have my back, and I will make sure more SMs know what an experience I've had.