So seamless and simple I thought I must be missing something, until - voila! - wife and I are enjoying settling into our new home! Thank you so much!
I live this company. I'll be sharing pictures.
Meghan was highly recommended by my realtor and at first I was like okay ill reach out and just chat with her about all this ( Not knowing what a rockstar she is). Don't think words can express how truly grateful I am to have worked with Meghan. She is outstanding and the best in the business. I don't usually write reviews but if I could give Meghan 20 stars I would! She is so personable/honest and just a great person! She made the whole experience stress free and was just amazing at what she does. You can tell she cares about her clients and is top notch at what she does. Thank you Meghan you are the best!
The whole team made what can be a daunting and headache-inducing process into a streamlined, painless process. I love my new home and could not be happier with the services provided by Veterans United Home Loans.
Reed's team was very professional and responsive. They worked for my interests. Kathleen was fantastic. I did have a conversation or 2 with Blair, but did not work with him as much because my move was a company move and we had a company that was hired by my employer to do the tasks that Blair would have.
The entire team did an extremely good job at patiently explaining everything and working with my budget. The process I have been afraid of for years was made easy by the team. Thank you all.
Matt and Nikki were sensational. They were both on top of things. They made what can be an uncomfortable process pain free. I'm 100% positive I made the right choice to work with Veterans United!
Great job everyone !
I am a first time home buyer father of 3 step to 1 and have worked hard to get. The whole team and experience though trying at times has truly been a blessing and will allow me to move on and do much greater then I had ever hoped for so i would like again to say thank you to the whole team again
Veterans United was awesome to work with. The communication with our loan officer and loan coordinator was fantastic. Everything went smoothly and on time for our purchase.
Faster closing time frames would be ideal
From the moment I began my home-buying journey, the Veterans United Home Loan team showcased a level of professionalism and dedication that was simply unmatched. Their commitment to assisting veterans is evident in every interaction. Bryant Chambly, my loan officer, was a beacon of expertise and guidance. His in-depth knowledge and unwavering support made what could have been a daunting process, an incredibly smooth and enjoyable one. Bryant not only understood the intricacies of the loan process but also displayed a genuine care for my well-being and future. I wholeheartedly recommend the Veterans United team and especially Bryant Chambly. If you want someone who treats your home purchase as more than just a transaction, look no further.
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Veterans United is the best. I couldn’t think of a negative thing to say if I tried. The home buying process can be daunting, but from the very first phone call I received, I knew Veterans United was the best choice.
I will be telling all of my veteran brothers and sisters about this group. This has been a wonderful experience. Thank you!
I just feel that the process I had went smoothly...the team was always available, if I had any questions...
I had to pull information out of my loan officer. Question, concerns, deals everything! Instead of doing their job and helping out the customer it was basically me asking other friends and colleagues about information I don’t know if . They give me the best options with the loan and basically had to research my option . Once brought up to my loan officer he would agree to it, but my thing is why isn’t you giving me the best options from the beginning. We played phone tag this whole experience for months straight, these guys always had an excuse of why they couldn’t pick up, but love to text. This is my first time buying a house in young, I’m only 24, so there were a lot of things i just didn’t know . Instead of the team helping me and taking their time to invest into me I had to ask around to find out many answers. This overall experience was by far the worst . I honestly close due to the grace of my realtor. She made it possible and answered everything that I needed . If it wasn’t for her I honestly would of never pull through with this deal. I was willing to loose my earnest and all. I was so frustrate. But I got the house and it all worked out . Right ? …..
Response from Veterans United
We appreciate you letting us know how you felt about the experience with your loan team, Cane. We understand how the home buying process can get stressful, especially for the first time. It is our goal to provide consistent and personable communication to everyone we serve. It is also our desire to carry out the VA lending process in a way that provides genuine care, respect, and professionalism to each and every client. Our commitment to serving you is unwavering. While we cannot change the experience you had we want to ensure that no other Veterans have this same experience. We take your feedback seriously and appreciate your willingness to acknowledge this situation. We care deeply about customer service and a member of our Client Advocate team would love an opportunity to discuss your loan experience in greater detail. It is always our goal to strive for improvements, and acknowledge any mistakes made along the way. We look forward to learning more about how we can improve.
