It was difficult to get ahold of anyone at veterans United. Their communication was terrible and if they did communicate it was through our realtor to us which made things difficult. We were told an hour before closing of money that needed to be paid. The closing fees tacked on were astronomical and when asked for a break down of the numbers it felt like they were hesitant to oblige. It would have been better to go through a local lender even though we were not from the area we were buying. The only decent thing to come out of it was we were matched with a decent realtor. The entire process was stressful and from here on my family will be using exclusively local lenders.
Response from Veterans United
Hi Tyler, we appreciate the chance to hear from you and we understand that the communication may not have exceeded expectations. Discussing the details around your final closing figures is part of our commitment to deliver outstanding service. We want everyone to feel that we go above and beyond to deliver outstanding service. A member of our Client Advocate is available to speak with you and learn more about what may have caused you to feel this way. Please reach out to connect with us and provide details on your experience. We are passionate about turning experiences like yours into positive training opportunities.
We were amazed on how fast we got our forever home. It only took us around 2months from start to finish. Veterans if you don't have your own home I definitely would go with this company.
Thank you everyone for such an amazing experience.
Good time
If you're looking to buy go VETERANS UNITED! They do what they can to make your dream come true! We closed in 33 days! Tim Spears was amazing, highly recommend him. The experience of buying a home through veterans United was fairly simple, and quick! I had the pleasure of working with Tim Spears! He was awesome at making sure we knew exactly what to do and how to do it. Also provided tons of info and have contacts for other people to reach out to! Very down-to-earth and awesome person!
Every member treated us like family. Their positive demeanor always helped make the process an exciting one, no matter what was going on. Their dedication, integrity and up front answers only strengthened our trust and faith in the team and their process, resulting in us coming back now for the fourth time within our family.
Our Veterans United Team really answered any questions we had whenever we had them!
Overall a great team. They took GREAT care of me and made sure I got into the home I needed to take care of my family.
Professional compassion honor
The overall experience was awesome. From start to finish, I felt as if my loan was the only one being worked. From updates on the loan process to getting my insurances, the experience was A1.
Thanks to the ENTIRE Veterans United team for helping me to navigate through this crazy years-long purchasing journey. I can't say enough about them. Every single person was awesome.
It wouldn't be fair to not also thank Russell Korte. Please let him know how amazing he was and how much I appreciate him. It was because of him that I never gave up. He was very knowledgeable, extremely professional, always motivated me...a joy to work with.
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The day I received that phone call from James, I new my life was going to change in a way we never dreamed of. It all came true and we are so happy and thank full. Additionally, special thanks out to Juan Bonilla for a 10 out of 10.To the whole team
Thank You
Thank you so much veterans united team
You can't go wrong with Veterans United. I can definitely say they truly care about us veterans and making our dreams of homeownership come true! Can't say enough words of how amazing Ryan and his team were through the entire process! They made sure I understood everything throughout the process and even after the sale! I can’t give enough kudos to them all.
I highly recommend Veterans United. Easy to use app and web site.
