I’ve bought 5 houses in less than 6 years with Veteran’s United. It’s always a little stressful but using VU makes it that much easier. Heidi is fantastic
Thanks for everything
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Amazing team and would recommend to all my veteran friends!
Mr. Kyle Black is the worst transaction coordinator that I have worked with over the past 3 years (second home. Fifth large purchase with a coordinator).His communication capabilities were subpar with my agent and myself.We submitted 11 amendments. One was due to my error. At least 3 were due to Mr. Black.Mr. Black would push a task to me (apparently I work for you guys) with out communicating it properly or at all. He would Identify issues without offering remedial courses of action. This transaction should have failed to occur because of the actions of Mr. Black and Mr. McCarty. Fortunately, I have an incredible agent as the seller had patience.I am dissuading as many of my friends to use local lenders in place of VU. I have convinced two already. I look forward to taking more.The only solution to remedy this abhorrant customer service is to refund the 3% loan probation fee taken by your firm.
Response from Veterans United
Hi Jager,
I’m really sorry to hear about your experience, and I completely understand your frustration. The communication and service you received during this transaction clearly fell far short of what you should expect, and I sincerely apologize for the stress and inconvenience this caused you.
It’s especially disappointing to hear that you felt unsupported by our team, particularly when it came to communication and addressing issues. The role of a transaction coordinator is to make the process smoother, not more challenging, and it’s clear we missed the mark in this case. I’ll be looking into what happened with both Mr. Black and Mr. McCarty to ensure this doesn’t happen again.
We’d like to discuss this further to better understand the situation and see what we can do to make things right. Please reach out to my team directly at 1-800-212-5200 or ClientAdvocate@vu.com, and we can talk through your concerns and explore possible solutions.
Thank you for sharing your feedback. I hope we can work together to find a resolution, and I appreciate your patience as we work to repair your faith in Veterans United.
Jessica Erb was also excellent. I enjoyed working with her and she also provides very timely communication.This is our third some purchase with Veteran's United. We keep coming back because of the phenomenal customer service and ease of the process. I find the app and VU portal to be very user friendly and time effective. Holly and her team set the bar high for other lenders to compete with. They are true superstars! We have already referred her to several friends looking to buy a house. Great job Holly & Jess!
This process was not easy, and that was because of life. Gotta be honest, at one point I didn't think it was going to happen, but I want to really thank Dylan and Joshua as I worked with you two going on what, 3 years?? You both have been apart of the full journey and thank you is no where near good enough. Without you two and the entire team, we wouldn't be in our forever home.
Unforgettable, great experience!
Absolutely Amazing! Katie and her team were extremely professional and proficient in their craft. My realtor even complimented them, as one of the best she has seen. I will definitely be sending ppl over their way. This company definitely lived up to the hype.
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Experience first-hand why 356,108 homeowners give us a perfect score!
I appreciate everyone’s diligence in assisting with home buying process!
Good job;Keep the good work
Amazing experience.
Overall was looking for a positive experience and that’s what I found. And every question that I had was treated respectfully and explained thoroughly!
I can’t thank the whole team enough. This was a scary process for me due to suffering from severe PTSD, and they all worked together to help me through. I felt extremely comfortable with everyone and I can’t wait to highly recommend Veterans United to anyone who will listen.
My wife and I were very nervous and clueless in purchasing a home. The VA team made our first experience memorable and easy to navigate. The team responded to my questions very quickly and were patient with us. They had a step by step to make the home buying experience less stressful. The VA did an awesome job. If I could give them more than a 10 I would. My wife and I thank you guys/gals very much.
