Everyone on team was amazing and did their part to finally become a Veteran first time home owner. Super happy and excited to start a new chapter in my life with my new home.
Overall, I would not recommend Veterans United. This is my second VA loan, not a good experience!
Response from Veterans United
Hi Donnie,
I'm really sorry to hear this second VA loan experience didn’t live up to expectations. That’s disappointing, especially since you’ve been through the process before and came to us with a sense of what it should feel like. We aim to make the VA loan process smoother, not more stressful—and it sounds like we missed the mark here.
I'd appreciate the chance to hear more about what went wrong. If you're open to it, please reach out to our Client Advocate team so we can take a closer look and see how we can improve. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We're here Monday through Friday, 9 a.m. to 5 p.m. CST, but you're welcome to reach out anytime.
Everyone did such a fantastic job! I couldn't have done it without everyone! The long hours and all of the tasks were completely worth it. I wouldn't have changed a single thing about my home buying experience with the team that I had! Thank you so much!
First home buying experience. Wasn’t expecting it when the time came because it was 6 months ahead of schedule. The team worked with me step by step. Found out home and closed within a month. Still trying to get over the excitement
We really love Veterans United they did a wonderful job in getting the loan approved in the shortest amount of time. Kudos to Travis Davis who started the process for us. Thanks to Veterans United for taking us on this journey and Thank you Travis Ward for starting us on our journey and Tina Wiggins for helping us complete this wonderful journey!!!
This is our third home purchase and our loan with VU was the smoothest of any of them. Would highly recommend them for your VA loan!
This was almost a seamless process. Only issues was with the APP on my mobile device. I was traveling during this whole process and the APP gave me problems signing in and viewing docs
Great experience with Veterans United Home Loan and with Alice and the VU team who made every effort to communicate with us effectively. .
OUTSTANDING job. They have many people assigned to this process and at first I didn’t understand it, but now that I have grasped the concept of their model it appears to be a stellar idea.
CJ and his team did an incredible job.
Could not have asked for better.
Ryan and Abby were both amazing and helpful throughout the entire process. This was our first home buying experience, and they both made us feel at ease, inform,d and taken care of from start to finish. I cannot recommend them highly enough!
As a first time buyer, Veterans United provided my family with a great home buying experience. Tom Champion and team was on top of the entire process from start to finish with great communication and a process made simple for me, the buyer. We cannot thank Veterans United enough for the hard work they did and for making our dreams come true with a beautiful home. Thank you Veteran United!!! The Topping Family
I emailed on a Sunday afternoon (4/27/2025), when I actually had time to sit down and handle a little business. Within minutes I received correspondence from Alberto asking me to send him an email about my needs on the refinance request. He noted he would call the next morning, and he did exactly that. I never expected such a prompt response. I then received a link via text to enroll on the app w/ VU. This was on Monday, 4/28/25. By Friday 05/2/2025 I had an appraisal and termite inspection completed (same week). Within the next week I was cleared to close. We officially closed on Friday 5/16/2025. You can do the math, that is fast. Alberto and his team are amazing. They have my business and my family's business for all our financial needs. Thank you, Alberto and Jenny, for taking care of my family! You are appreciated.
If you’re looking to get a home. Don’t pass this up. They will help you every step of the way with everything. I mean everything. If you have any questions they will get back with you as soon as possible and that’s like maybe 30 minutes max on waiting time.
I was so happy I called Veterans United for my mortgage! Who knew they would take care of me so well and even be so thoughtful as to think of my cat!
Thank you to the whole crew!
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This team has been the upmost professional and trusted group of a 1st class team. I am very thankful for the dedication and the support they given us. Anthony, has been a friendly reminder of h9w the process works and the guidance of class VIP. Thank you all for all you do in making the home buying dream go smooth.
I was in a very bad place and did not know where to go or what to do. I saw an advertisement about the Veterans United homeowner program and decided to take a chance. I was greeted by Rusty Burney and this guy was amazing. He helped me through the whole process, even when I was tired of my to-do list his encouragement helps me get through. I am now a proud veteran homeowner. His team was absolutely awesome as well, what a team!!!. Thank you so very much
Audrey and Cameron went out of their way to help me with the process. I am deeply grateful.
Dustin and the team did a phenomenal job communicating and working with me to get all this done quickly and efficiently.
