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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

428,193

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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4
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2
1

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Showing all 428,193 unfiltered, unedited reviews

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5 out of 5 Stars
Would Recommend
headshot image of Kelsey Allen

Loan Officer: Kelsey Allen

NMLS# 1947880

5 out of 5 Stars
Would Recommend

Everyone on team was amazing and did their part to finally become a Veteran first time home owner. Super happy and excited to start a new chapter in my life with my new home.

headshot image of Nathan Jackson

Loan Officer: Nathan Jackson

NMLS# 1223739

1.5 out of 5 Stars

Overall, I would not recommend Veterans United. This is my second VA loan, not a good experience!

Response from Veterans United

Hi Donnie,

I'm really sorry to hear this second VA loan experience didn’t live up to expectations. That’s disappointing, especially since you’ve been through the process before and came to us with a sense of what it should feel like. We aim to make the VA loan process smoother, not more stressful—and it sounds like we missed the mark here.

I'd appreciate the chance to hear more about what went wrong. If you're open to it, please reach out to our Client Advocate team so we can take a closer look and see how we can improve. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We're here Monday through Friday, 9 a.m. to 5 p.m. CST, but you're welcome to reach out anytime.

5 out of 5 Stars
Would Recommend

Everyone did such a fantastic job! I couldn't have done it without everyone! The long hours and all of the tasks were completely worth it. I wouldn't have changed a single thing about my home buying experience with the team that I had! Thank you so much!

headshot image of Martin Schneider

Loan Officer: Martin Schneider

NMLS# 1991033

5 out of 5 Stars
Would Recommend

First home buying experience. Wasn’t expecting it when the time came because it was 6 months ahead of schedule. The team worked with me step by step. Found out home and closed within a month. Still trying to get over the excitement

headshot image of Robert Sweeton

Loan Officer: Robert Sweeton

NMLS# 1451365

5 out of 5 Stars
Would Recommend
Photo submission from Leroy H.

We really love Veterans United they did a wonderful job in getting the loan approved in the shortest amount of time. Kudos to Travis Davis who started the process for us. Thanks to Veterans United for taking us on this journey and Thank you Travis Ward for starting us on our journey and Tina Wiggins for helping us complete this wonderful journey!!!

headshot image of Tina Wiggins

Loan Officer: Tina Wiggins

NMLS# 1411098

5 out of 5 Stars
Would Recommend

This is our third home purchase and our loan with VU was the smoothest of any of them. Would highly recommend them for your VA loan!

headshot image of Tina Wiggins

Loan Officer: Tina Wiggins

NMLS# 1411098

5 out of 5 Stars
Would Recommend

This was almost a seamless process. Only issues was with the APP on my mobile device. I was traveling during this whole process and the APP gave me problems signing in and viewing docs

headshot image of Kendall Haun

Loan Officer: Kendall Haun

NMLS# 1708656

5 out of 5 Stars
Would Recommend

Great experience with Veterans United Home Loan and with Alice and the VU team who made every effort to communicate with us effectively. .

headshot image of Alice Schneider

Branch Manager: Alice Schneider

NMLS# 252027

5 out of 5 Stars
Would Recommend

OUTSTANDING job. They have many people assigned to this process and at first I didn’t understand it, but now that I have grasped the concept of their model it appears to be a stellar idea.

headshot image of Charlie Holsten

Loan Officer: Charlie Holsten

NMLS# 1721617

5 out of 5 Stars
Would Recommend

CJ and his team did an incredible job.
Could not have asked for better.

headshot image of CJ Bommarito

Loan Officer: CJ Bommarito

NMLS# 1995169

5 out of 5 Stars
Would Recommend
headshot image of Garet Barry

Loan Officer: Garet Barry

NMLS# 1409472

5 out of 5 Stars
Would Recommend
headshot image of Hayden Salmons

Loan Officer: Hayden Salmons

NMLS# 2255857

5 out of 5 Stars
Would Recommend
headshot image of Holly Ray

Loan Officer: Holly Ray

NMLS# 1992719

5 out of 5 Stars
Would Recommend

Ryan and Abby were both amazing and helpful throughout the entire process. This was our first home buying experience, and they both made us feel at ease, inform,d and taken care of from start to finish. I cannot recommend them highly enough!

headshot image of Ryan Stoll

Loan Officer: Ryan Stoll

NMLS# 954454

5 out of 5 Stars
Would Recommend
Photo submission from Timothy T.

As a first time buyer, Veterans United provided my family with a great home buying experience. Tom Champion and team was on top of the entire process from start to finish with great communication and a process made simple for me, the buyer. We cannot thank Veterans United enough for the hard work they did and for making our dreams come true with a beautiful home. Thank you Veteran United!!! The Topping Family

headshot image of Thomas Champion

Loan Officer: Thomas Champion

NMLS# 1102159

5 out of 5 Stars
Would Recommend
headshot image of Ali Schellenberg

Loan Officer: Ali Schellenberg

NMLS# 759461

5 out of 5 Stars
Would Recommend

I emailed on a Sunday afternoon (4/27/2025), when I actually had time to sit down and handle a little business. Within minutes I received correspondence from Alberto asking me to send him an email about my needs on the refinance request. He noted he would call the next morning, and he did exactly that. I never expected such a prompt response. I then received a link via text to enroll on the app w/ VU. This was on Monday, 4/28/25. By Friday 05/2/2025 I had an appraisal and termite inspection completed (same week). Within the next week I was cleared to close. We officially closed on Friday 5/16/2025. You can do the math, that is fast. Alberto and his team are amazing. They have my business and my family's business for all our financial needs. Thank you, Alberto and Jenny, for taking care of my family! You are appreciated.

headshot image of Alberto Barba

Loan Officer: Alberto Barba

NMLS# 47902

5 out of 5 Stars
Would Recommend

If you’re looking to get a home. Don’t pass this up. They will help you every step of the way with everything. I mean everything. If you have any questions they will get back with you as soon as possible and that’s like maybe 30 minutes max on waiting time.

headshot image of Benjamin Long

Senior Loan Officer: Benjamin Long

NMLS# 1099960

5 out of 5 Stars
Would Recommend

I was so happy I called Veterans United for my mortgage! Who knew they would take care of me so well and even be so thoughtful as to think of my cat!
Thank you to the whole crew!

headshot image of Scott Hutto

Loan Officer: Scott Hutto

NMLS# 1957475

4.5 out of 5 Stars
Would Recommend
headshot image of Katy Reeder

Loan Officer: Katy Reeder

NMLS# 1246356

5 out of 5 Stars
Would Recommend
headshot image of Nicholas R. Schuster

Branch Manager: Nicholas R. Schuster

NMLS# 9616

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5 out of 5 Stars
Would Recommend
headshot image of Clayton Meldi

Loan Officer: Clayton Meldi

NMLS# 1564820

5 out of 5 Stars
Would Recommend

This team has been the upmost professional and trusted group of a 1st class team. I am very thankful for the dedication and the support they given us. Anthony, has been a friendly reminder of h9w the process works and the guidance of class VIP. Thank you all for all you do in making the home buying dream go smooth.

headshot image of Anthony Tewogbade

Loan Officer: Anthony Tewogbade

NMLS# 1860190

5 out of 5 Stars
Would Recommend
headshot image of Stephen Coloni

Loan Officer: Stephen Coloni

NMLS# 2104813

5 out of 5 Stars
Would Recommend
Photo submission from Vernon D.

I was in a very bad place and did not know where to go or what to do. I saw an advertisement about the Veterans United homeowner program and decided to take a chance. I was greeted by Rusty Burney and this guy was amazing. He helped me through the whole process, even when I was tired of my to-do list his encouragement helps me get through. I am now a proud veteran homeowner. His team was absolutely awesome as well, what a team!!!. Thank you so very much

headshot image of Rusty Burney

Loan Officer: Rusty Burney

NMLS# 1862380

5 out of 5 Stars
Would Recommend
headshot image of Alberto Barba

Loan Officer: Alberto Barba

NMLS# 47902

5 out of 5 Stars
Would Recommend

Audrey and Cameron went out of their way to help me with the process. I am deeply grateful.

headshot image of Camron Hermann

Loan Officer: Camron Hermann

NMLS# 1247956

5 out of 5 Stars
Would Recommend
headshot image of Mark Dischert

Loan Officer: Mark Dischert

NMLS# 375802

5 out of 5 Stars
Would Recommend

Dustin and the team did a phenomenal job communicating and working with me to get all this done quickly and efficiently.

headshot image of Dustin Johnson

Loan Officer: Dustin Johnson

NMLS# 1927297

More Reviews

See all 428,193 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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