Phyllis went above and beyond to provide a wonderful experience for us! She was timely and always moving the ball ahead. We loved her!!!
Great service, awesome team and fantastic communication throughout the entire process.
Me team was great!!!! Everything from paperwork to talking on the phone for reassurance!!!
To be quite honest, I was totally blown away by the team that worked my project. I had a bad experience with the original real estate agent, and that was quickly resolved, without question. From the moment I was assigned to Samantha all the negative feelings evaporated. She was absolutely brilliant in what she did. She guided me through the process without complaint, giving me enough information to soothe the savage beast within me, and she answered my questions with professional competence, fully and without exasperation, even when my own questioning got a bit sideways. At not time, at all, did I ever wonder about the team. Not one moment, which for me, is unusual. I give them and the entire VU organisation my highest marks!
I had a wonderful experience with my whole team: no complaints, no wishes for any other services. Your time is the best. I especially appreciated the checklists! I will gladly recommend you down the road. Thank you for being in my corner.
My house is not functional all the wiring is loud all the water drainage electrical problems all my trees are broken a plane flys over my head daily hundreds of birds in my yard a tornado type wind shaking house daily
Highly disturbing
I told my real estate agent Yadi oliveras also sent pictures to her and the builder they stopped communicating
The neighbors next door have a loud dog they make noises their company is cartel members it’s hell living here it’s only been a week
Response from Veterans United
Hi Charlene,
I’m sorry to hear how difficult your first week in your new home has been. Dealing with concerns about the electrical system, drainage, and other conditions so soon after moving in would be incredibly frustrating, especially when you feel you haven’t been able to get the answers you need.
The VA appraisal evaluates the home’s value and certain readily observable property conditions, but it isn’t a substitute for a comprehensive home inspection and may not identify every issue. While Veterans United doesn’t control the condition of the property, I’d like to better understand your experience and help point you toward the appropriate resources. Please contact me at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
Everything with Zack was explained thoroughly no surprises. Answered any/every question whenever I asked was truly a pleasure.
It was a pleasure working with Adam and is team. Makes the process simple and straightforward. Thank you.
I'm very glad I chose Veterans United to purchase my first home. The whole home buying process seemed very overwhelming but they somehow made it understandable in bite size pieces. I was super anxious and lost at the beginning and they held my hand at each step. With their insurance brokerage, I found cheaper auto, home, and flood insurance.
Absolutely amazing to work with and they really take care of you
5 stars. Austin and the entire Homefront/Veterans United team were outstanding throughout our home purchase. From the beginning, communication was clear, responsive, and professional, and we always knew what was needed and where we stood in the process.What impressed me most was how the team handled the challenges that came up right at the finish line. When an unexpected underwriting requirement threatened to delay our closing, Austin stayed engaged, communicated with us directly, and worked with the rest of the team to get everything reviewed and moving again as quickly as possible. We never felt like we were left trying to figure things out on our own.Buying a home is stressful enough, and using a VA loan can add another layer to the process. Austin and the Homefront team made it significantly easier. They were knowledgeable, patient with our questions, and genuinely seemed invested in getting my family into our new home.As a veteran, I especially appreciated working with a team that understood the VA loan process and followed through when it mattered most. I would absolutely recommend Austin and the team to another veteran or military family buying a home.
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Well organized and simplified
Veteran’s United helped us buy our first home. Each member of our team was super knowledgeable and their communication skills were top tier! The response time was also very short if we had questions!
I mainly worked with Kristofer Doran during the loan process and he was great! This was my first home purchase and he took care of everything beginning to end. Whenever I had questions, I contacted Kris and he responded right away. He made the whole process extremely easy for me. Thanks Kris!!
