We were very pleased with our experience from beginning to end! We started working with Connor Kyle and have nothing but amazing things to say about him! He played a huge part in getting us prepared to buy a home! Then we worked with Sam Brown and Melissa Longston and they were both phenomenal and easy to work with! We have nothing but positive feedback with our experience with VU, we are so appreciative of everyone we worked with!
Shane is the reason I was able to move forward with buying a home and actually feel confident throughout the process. From the start, he made sure I understood everything and always made me feel like I was in good hands with a knowledgeable and supportive team.At one point, I decided to pause and wait about a year before moving forward. Even then, Shane stayed in touch, answered all my questions, and checked in regularly just to see if I needed anything. That level of consistency and support really stood out.When I was ready again, he connected me with a fantastic agent and helped make the entire process smooth.I can’t recommend Shane and Veterans United enough.
The whole team was great to work with. Very caring people that really do want to help you get into your new home. They definitely do whatever they can to help you through the whole process.
WyattI had an excellent experience working with Wyatt throughout the home buying process. From start to finish, he was professional, knowledgeable, and incredibly responsive. Wyatt took the time to explain every step clearly, answered all my questions with patience, and made what can be a stressful process feel smooth and manageable.I truly appreciated his transparency and dedication—he always kept me informed and worked hard to secure the best possible outcome for me. I couldn’t have asked for a better guide during such an important milestone.Highly recommend to anyone looking to purchase a home!
Marty was amazing and took care of us the process was super easy and we are very happy with the service we received. Would highly recommend Veterens United home loans. This was our second time using VU to buy a home.
Outstanding Service from multiple team members coordinated by Shea Christenbery who was wonderful to work with. Enrique with the Pre-approval process was great.
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Matt always pulls through with competitive rates while keeping cost low. Super polite, professional, and able to move fast!
Matt & his team Logan & Alex went above & beyond! They were able to close on my new home 7 days earlier, in time for movers to get me in before holiday weekend! They were in constant communication via text, email, & phone conversations! Answered all of my questions & were very knowledgeable in their work! Thank you all so much for making this so streamlined with your To do lists! Anytime I had a question I would get my answer directly! Thank you again & enjoy your holiday weekend!
Megan Martin was great to work with and always promptly responded to all of our queries and concerns through email, phone calls and text messages! Overall we had a stress-free experience!
I started working with Ross Mclanahan and his team at Veterans United about 3 years ago and just couldn’t find the right home. They helped me navigate through 4 different choices in just the last 6 months. They were always available, and when they couldn’t take my calls they would call me back within 15-30 minutes during business hours. Oftentimes they would stay late to assist me. When I got frustrated they maintained professionalism and went above and beyond. Ross went well beyond what I expected and got my rate down to something in the 4% with what I can only call “imaginary money magic.”
Honestly working with everyone was fantastic, they all did an amazing job and I'm extremely thankful how well they facilitated the whole process
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We had an amazing experience working with Brock and his team at Veterans United! From start to finish, they were there to support us every step of the way. They truly went above and beyond to make the process smooth and stress-free.No matter the time, Brock and his team were always available to answer our questions and guide us through everything with patience and care. Their communication, professionalism, and dedication made such a difference for us.We couldn’t have asked for a better team to work with and are so grateful for all their help. Highly recommend!
Overall, everything worked out well.
The prices/fees are higher than a lot of the other options out there.
Working with your own bank or credit union would probably result in a cheaper outcome or even with other online loan platforms.
The whole process went smoothly and the customer service and communication was excellent.
Nick made me feel so safe going through this process. I have trust issues and I can be pretty pessimistic about things, but Nick was wonderful in explaining everything to me, giving me updates on the process at every stage. He really listened to my concerns and focused on allaying them. He was also very proactive preemptive, bringing up questions that I had but hadn’t been able to formulate and verbalize yet. He was kind and approachable without being the overly enthusiastic, over bearing “salesman” type. I could let my guard down.
This is my second loan with Veterans United. The first time my experience was perfect. Unfortunately, this time it wasn't so great. My original loan officer left for maternity leave, congrats to Erinn she was amazing with my first experience. When the second team took over my loan process it was NOT great! There was a lack of communication from my loan coordinator (Jaclyn). There were several errors made by her that almost cost me the house I was trying to purchase. She gave us the clear to close date and it didn't happen. She supposedly sent the info to the VA for approval on a date only to find out that she sent it six days later. I literally had to call the VA 3 times and do the footwork to get the correct dates and approval conformation. Once the actual loan officer (Kat) from Veterans United got involved the process started moving in the positive direction. It was extremely stressful!! We closed 9 days after the original date. I'm not sure if I would use Veterans United again. I'm only recommending because of my 1st experience with Erinn and the effort that Kat did when she got involved.
Response from Veterans United
Hi Herman,
Thank you for sharing this with me. I’m really glad to hear your first experience with Erinn stood out in such a positive way, but I’m sorry this second loan didn’t live up to that same standard. What you described around communication gaps, timeline confusion, and needing to step in yourself sounds incredibly frustrating, especially during something as important as buying a home.
I’m also sorry for the stress caused by the delay in your clear to close and the closing being pushed back. That kind of uncertainty can make an already complex process feel overwhelming. While I’m glad Kat was able to step in and help move things forward, it’s clear the experience leading up to that point fell short of what you should expect from us.
Your feedback is important, and I’d really like the opportunity to take a closer look at what happened here. If you’re open to it, please reach out so I can review your file in more detail and make sure your concerns are fully addressed. You can contact me directly at 1-800-212-5200 or ClientAdvocate@vu.com.
We’re in the office from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and if you reach out after hours, we’ll follow up the next business day.
Sincerely,
Claire S., Client Relations Manager
My home loan team went above and beyond with trying to help me close at the perfect time, they worked for weeks on my loan and we were able to get everything done on time. I’m so thankful for my team
