This was the easiest, low stress buying experience I’ve ever had or heard of anyone else having. We worked with Debbie Beasock and she and her team made financing super easy. She was available to answer many questions throughout the whole process. She was kind and knowledgeable, never making us feel as if we were a problem. We could not have asked for a more wonderful experience.
I changed locations during the process, opposite coast of the country, and the handover process and restart was seamless.
Some members of the team are amazing, however one member was horrible. Not realizing the appraisal had been canceled 3 times is pretty sad. Then also blaming everyone else for her lack of attention and clear communication was a no go.
Response from Veterans United
Hi Derek,
I’m glad to hear some members of our team were amazing to work with, but I’m sorry that wasn’t your experience across the board. Having an appraisal canceled multiple times is frustrating enough. Feeling like you weren’t getting clear communication about what was happening only adds to that frustration.
You deserved to feel informed and supported throughout the process, and I’m sorry we fell short of that here. I’d like to learn more about your experience and make sure your concerns are heard. Please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
The team is available from 9 a.m. to 5 p.m. Central Time, Monday through Friday. Messages outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
Mark, Andrew and the whole team was awesome and ensured to help from start to finish and didn’t give up. Thanks for all the hard work and dedication, your team makes it from a dream to a reality.
Patrick and Jack were incredible to work with, very responsive, and made a stressful process easier
Veterans united made home buying a straight forward and easy experience i highly recommend anyone looking to buy a home to use Veterans United they will not be disappointed.
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My team was awesome from Miss Anna to Drew to Sierra. They were awesome. Definitely definitely would recommend again and to anybody else.
Donnie and his team did a fantastic job for us! They answered all of our questions with quick efficiency and clarity. Any concerns we had they didn’t rush us and explained everything respectfully and clearly. We would 100% recommend them!
My entire team was absolutely the best and I could not be more pleased than I am with how my experience turned out!Miguel Rosinski (Loan Officer), Alyssa Aylor (Transaction Coordinator with Miguel), Shawna Woofter (Home Buying Concierge), Kendra Townsend (Realtor), Kari Kelm (Transaction Coordinator with Kendra), Jayme Jeffreys (Escrow Officer), and Stacy Smith (Licensed Escrow Assistant) are the A Team to beat. All were nearly immediately available for questions, assistance, and a deep well of knowledge and guidance during a stressful and uncertain process like buying a home. I would recommend this lineup to ANYONE and EVERYONE hands down.My Situation:
I’m a first time homebuyer and using my vet benefits to their max so I was very unsure if this would work out and had soo many questions - to which every question was answered no matter how deep down the rabbit hole I went.My unique experience included:
1) I am a first time homebuyer,
2) I was using VA home loan benefits,
3) as a Texas resident I also was able to use the Texas Veterans Land Board home loan in conjunction with the VA, and
4) I am a disabled vet.There were so many new terms and information to learn that between my own due diligence and the constant questioning to my team, I gained knowledge and confidence I did not start with on this journey. If at any point I started to get anxious, a quick call to any of them quashed fears and worries fast!I cannot recommend Veterans United enough for this amazing American Dream opportunity and making the Dream a reality. If any part of you is unsure about this home buying journey do not hesitate to reach out to VU and ask all the questions you can. You will not be disappointed!
Easy to work with and flexible!
The Veterans United team really made my home purchase easy. From the start they were on top of every detail. I can’t express my gratitude for the attention to details, and the professionalism demonstrated by this extraordinary group. I would recommend Veterans United to all veterans who are considering a home purchase.
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Easy to contact and responsive to questions. It was a very smooth process.
It was a very, very nice experience, everyone was so very nice, and knowledgeable. It was a positive vibe through the entire process, i felt like God had blessed me and my family, Steve, Larry, Brian, Marie, anyone i missed, i do apologize, we my family and i thank you all from the bottom of our hearts 💕
What a great experience! They make it so easy with the app. No more having to fax tons of pages of information, just take a photo of the necessary documents and upload them. The app “to do” list keeps your tasks at your fingertips. The staff we dealt with were kind, courteous and extremely knowledgeable. We went from toying with buying a new home to closing in less than 2 months. I will definitely tell our friends about Veterans United.
My loan team did a phenomenal Job!
One person should work with your case and not several individuals that don’t communicate properly. This process became more stressful due to a breakdown in communication between myself and staff. Forms were needed by one person and turned in then the other requested the same thing because they didn’t do what they were supposed to and check before requesting the same thing.
Then on top of that they would request something and neglect to say what else is needed.
