Thank you VU team especially Wade, Wesley, Tyler and Phoebe. We’ve bought a few houses with VU and every time has been a smooth process. The team is always fast to respond and keep us in the loop at every step during escrow.
I like veterans in United home loan this was my first home and Jake and the rest of the crew there was it was really helpful especially Jake you know you can tell that he's a man about business but he he knew I didn't know very much about it so he was a little patient with me and I appreciate all y'all guys over there if there's anything that I need to know I feel like I can ask so I feel like this this alone it's going to be something that I can enjoy paying off because they help me try to get in the right place so that I might be able to hold this long down well I appreciate y'all very much and thanks love me free services I said thanks a million for your services sign David Lane
Veteran mom and baby are officially homeowners. We are very grateful and honored for this blessing!
Since the start VU had been there for me every step of the way. From looking for a home, to buying it, VU provided excellent service and guidance. Especially Phil S. And Eric M.!
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The whole process of being a first time home buyer was made so simple by Mr John and Kyle. They were there every step of the way and assisted with all problems that came up making this home buying experience a great one for me. I’m so glad to have the team I had. I can’t thank them enough for helping me get the home of my dream.
We are grateful for this all star team, from day one they were on it and ensured everything went smoothly. Thank you all for all that you did to get us in our forever home.
I value honesty not lies starting with this is my personal phone number that went to unknown number of people. They could have saved a lot of stress by explaining what needed to be corrected on the to do list. And the to do list should be put out once not added too every week. My loan was 13 days past the date I requested it was started near Thanksgiving and was granted on 6 January requested for 23 December with a closing date of 3 January.
Response from Veterans United
Hi Ronald,
I’m really sorry for the stress this caused. You’re right to expect clear, honest communication, especially when it comes to something as personal as your phone number and as time-sensitive as your closing timeline.
I hear your frustration with the to-do list changing week after week. When items are added instead of clearly laid out upfront, it can feel overwhelming and unnecessary. That feedback is important, and I appreciate you calling it out. I also understand how disappointing it is when the loan timeline doesn’t align with the dates you requested, particularly around the holidays when time already feels compressed.
I’d like the opportunity to look more closely at what happened here and make sure your concerns are fully understood. If you’re open to it, please reach out to our Client Advocate team so we can review your experience in detail. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. Our office hours are 9 a.m. to 5 p.m. Central Time, Monday through Friday, and messages outside those hours are typically answered the next business day.
Thank you for taking the time to share this. Feedback like yours helps us do better.
Sincerely,
Claire S.
Client Relations Manager
I have used Veterans United 3 times and they have always excelled in their service. I always recommend them to other Veterans.
Attention to detail… goes above and beyond! Guides you through the process and the To Do list is the best. Answers questions within minutes or hours, but definitely same day. Used a few times and will use again…. The process actually helped husband and I clear debit and make us more debit cautious
Everyone was great. Communication was precise and timely. Everything was completed before the due date. Highly recommend!!!
I'm impressed with everyone involved. You can literally apply and have all the work done with and for you, without traveling to an institution doing miles of leg work only to find out yea/nay.
Even the title company and my realtor were ecstatic working with Carl and the team! Everyone was exceptional!!!!
Some if not the best communication when it comes to buying a house through specifically joseph S. and Amanda M. Thier team is amazing when I comes to urgency, professionalism, and a actual care for me to be a homeowner
You are very fortunate to have an employee as dedicated as Jamie. He was with me 100% of the way including weekend and late night phone calls. He made closing on this house a real pleasant experience.
I will definitely be contacting VU with my future mortgage needs. Josh and his team were very efficient and professional with my mortgage refinance.
