We moved from Alaska to Myrtle Beach SC. It all happened because of VU !!!
The overall process was streamlined and easy, and the app was convenient to follow along with document requirements and where we were on the timeline. Zack, Thomas, Chance, and the rest of our team were always available for a quick chat or questions we needed explained to us. We trust VU for our home loan needs.
Everyone was responsive and kept me informed. All forms were easy to access.
Fast friendly service. Every step completed was not consuming. Very fast efficiently stated as to be completed with no instructions needed. Was kept informed of my progress in fulfilling the loan from offer to close. Thank you Mary and team.
Chris Angelo was my loan officer, and I honestly can’t say enough good things about him. He was extremely patient, helpful, and consistent throughout the entire process. We worked together for about a year trying to find the right house, and he stuck with us the whole way.Once we finally found the house, Andrew came in as our loan specialist, and the guy means business. He was incredibly efficient, stayed on top of everything, and is clearly very good at what he does. Julia, our home buying concierge, was also great and helped us throughout the process whenever we needed her.Really, the entire Veterans United team was amazing. Buying a house can be stressful, especially after searching for as long as we did, but I always felt like I had a team behind me. I would absolutely recommend Veterans United to another veteran.
The team was very informative and attentive everything was explained in detail every step of the way.
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Working with Zack and his team was a blessing. This whole process was as smooth as could be. We couldn't be more pleased.
I’m so thankful to Andrew and Madison for helping me through the VA loan process as I bought my first home. It was a big milestone for me, and having their support made the process easier to understand and less stressful. I appreciated their help, patience, and the time they took to guide me along the way. I’ll always be grateful they were part of this important chapter. When I buy another property, I’d want Andrew and Madison on my team again, and I’d gladly recommend them to other veterans.
It was the worst experience I have been through in my adult life. After submitting a requested document, a couple of days would go by and they would ask for a different document. Closing date didn't matter to VU, absolutely awful. And they just said it is normal (and it it probably is to them because they are so bad).
Response from Veterans United
Hi Edward,
I'm sorry to hear just how stressful and frustrating your experience was. I can understand how discouraging it must have been to repeatedly provide documents, only to be asked for something else days later, especially with your closing date approaching. While additional documentation can sometimes be needed throughout the loan process, I know that doesn't make the uncertainty or delays any less frustrating.
Your time and peace of mind matter, and I'm sorry you were left feeling like your concerns about the timeline weren't taken seriously. I'd appreciate the opportunity to take a closer look at what happened and address any lingering concerns. If you're open to discussing your experience further, please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
Veterans United held my hand every step of the way, which is exactly what I wanted as a person who has never bought a home before. Any time something was needed from me, it popped up on my dashboard and I got an email about it. The app and website are extremely user friendly, and someone was always available to help me if I needed it.
Miguel, Keagen, and the whole team at Veterans United were the very best. The whole homebuying process/experience was smooth from start to finish. From the first call to their office, Miguel didn't just answer our questions, he explained it in detail. Then as the to-do list started coming along, Keagen would personally check-in with us to keep us updated on what was happening next, and also ask how we were doing throughout the whole process. They will definitely be our first (and only) recommendation to anyone looking for a lender.
I would like to thank Ken, John and all the people who reached out to me through this entire process. It took us awhile to get through with this new build, but all in all I am greatly appreciate all the hard work you all put into your customers.
Jamie and her team was amazing. They answered all of my questions and were a big help
