I feel like my best interest were always in mind throughout the whole process. I was not rushed into anything. Anytime I needed something explained my team promptly got with me and made sure that things were clear.
As a first time buyer I really cannot find any reason to complain.
Honestly we shopped around and Veterans United with Jason and Josh was the best experience. They were honest, kind, informative but not pushy. They made the loan experience a breeze and were quick and efficient. I am so happy we chose VU and as the daughter of a US Marine, I feel confident in my choice to finance our future with them.
Without Hunter's initiative and professional representation of my dedication to the armed forces, I wouldn't have a home. He had to contact a VA supervisor and address their limited view of my time in service. He advocated for me.I love the recording by the veteran owner. So I am your greatest fan for life. Every day of my life I will be thankful for my team. I am only here because of Veterans United!
Please share my "private sout out"
On your review page, as it truly expresses how we feel.
Absolutely a problem free and wonderful experience for sure!
You are very helpful And I couldn't have done it without them
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Matt was great. Made the process super smooth. Closed in less than a month start to funding. Couldn’t ask for more.
Veterans United was great! This was my second home purchase through Veterans United. Hanna Mohesky was my loan officer, and she was outstanding. She was patient with me and all of my questions. She kept me updated through out the whole process. I would highly recommend Veterans United.
Only two issues. One, the closing costs were estimated at 10-15k initially but were closer to 20k. Second, my wife’s name was not on the deed at closing. Others than that, everything was great.
Best service I have ever received and provides veterans with exactly what we need (a stress free experience). Thank you so much Lily, Olivia and Nate.
The loan officer, Cory Peebles, did an outstanding job. He had all the answers, knew what was needed, knew everything was good from the start, and he drove the process right to the finish line with ease. I really appreciated his outstanding competence. I have dealt with others at Veterans United in the past, and Cory was by far the most competent I have dealt with.
Bryan was great and honest every step of the way. I really was worried, but Bryan was able calm us down and was with us every step of the way.
They worked with us and were always ready and answered whatever questions we had at honestly any time past working hours too! Great team made the experience easy and enjoyable!
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Justin did a great job for us. When we had a few problems he helped us get through it. A great job. Thank you Justin
Everything went great up until the final closing estimate. Not to many single mom's are fortunate to have approx $20,000 extra for closing costs. So it was a shocker from estimate to final.
We were extremely satisfied with all that occurred this last month leading up to our closing. All questions and issues we had were quickly addressed and solved even after hours. All persons we dealt with were extremely friendly and helpful.
Overall very helpful staff. Casey and Markita were very helpful throughout the process as a first time buyer. Communication was great regarding issues that arose throughout the process. Would highly consider both of them for any future endeavors
Mike Smith and his team stayed on topic from start to finish with daily and some times hourly updates. It was truly amazing to be a part of this process and watch the team address obstacles and overcome them. I closed on time, Mike and Lora were great at keeping everyone focused, informed and on task including me. I thank the entire team for navigating a complex task with many moving parts and keeping everything on track.
Veterans United is the best. If you are looking to buy, I highly recommend them. They go above and beyond.
I would absolutely recommend Ross Pierson! Everything else was a hassle.
Response from Veterans United
Hi Jacob,
Thank you for calling out Ross Pierson, I’m really glad to hear he made a positive impact on your experience. That said, I’m sorry the rest of the process felt like a hassle. Buying a home should feel supported from start to finish, and it’s clear we didn’t deliver that consistency here.
I’d like the chance to better understand where things broke down and how we can improve. If you’re open to it, please reach out to my team directly at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available from 9 a.m. to 5 p.m. CST, Monday through Friday, and we can usually follow up the next business day if you contact us outside those hours.
Sincerely,
Claire S., Client Relations Manager
