The whole experience was above expectations.
Mark, Andrew and the whole team was awesome and ensured to help from start to finish and didn’t give up. Thanks for all the hard work and dedication, your team makes it from a dream to a reality.
Neil, Jeremy and their entire team are exceptional. As a first time home buyer, they made the process so easy and stress-free. They took care of difficult stuff for me, and explained everything along the way. I would absolutely work with them again and recommend them to all of my friends and family. They treat you like family!
Evan and Lynette were great. Buying a house is stressful and they were very easy to get ahold of and answer questions whenever I needed. Really great first time buying experience.
went way beyond the initial closing date. Probably no fault of VU but in the appraisal process. Regardless it still falls under the VU umbrella. I was happy with my agent. His name is Reed Murray. He was great during the whole process.
Response from Veterans United
Hey Jimmy,
Thank you for sharing your experience. I'm glad to hear Reed was a steady source of support throughout the process and helped make a difficult situation a little easier. I'll be sure your kind words about him are shared.
I also understand how frustrating it can be when closing goes well beyond the date you originally expected. Even when parts of the process involve outside parties, I know the overall experience still reflects on Veterans United, and I'm sorry this part of your homebuying journey was so stressful.
If you'd like to talk through your experience further, please reach out to the Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. The team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
I cannot say enough good things about my experience with Veterans United and my loan team. From beginning to end, the entire process was incredibly smooth, organized, and far less stressful than I ever expected buying a home to be.Chris, my loan officer, was absolutely outstanding. He was knowledgeable, responsive, patient, and always made sure I understood exactly where we were in the process and what was needed next. Communication was excellent, questions were answered quickly, and I never felt like I was left wondering what was happening with my loan.Most impressive of all, Chris and his team got my VA loan from start to closing in just three weeks! Anyone who has bought a home knows how much has to happen behind the scenes to pull that off. The entire team worked together seamlessly, kept everything moving, and handled every detail quickly and professionally.As a veteran, having a lender that truly understands the VA loan process makes an enormous difference. Chris and the Veterans United team exceeded my expectations in every way. I always felt like I had knowledgeable people in my corner who genuinely cared about getting me into my new home.I would absolutely recommend Chris and Veterans United to any veteran or military family buying a home. Five stars doesn’t feel like enough. Thank you to Chris and the entire team for making what could have been a stressful process such a great experience and for getting me into my new home in an incredible three weeks!
Stephen and the team are awesome. This is my second time using Veterans United to purchase and both of my experiences have been amazing!
Alex and the rest of the team made the home buying process incredibly simple.
I can't say enough about the team I had. Jeff, kara, Diego, and Brian all did a phenomenal job. Highly communicative and made this process less scary and much more streamlined.
The Veterans United team really made my home purchase easy. From the start they were on top of every detail. I can’t express my gratitude for the attention to details, and the professionalism demonstrated by this extraordinary group. I would recommend Veterans United to all veterans who are considering a home purchase.
Nowhere else to start other than outstanding! From the beginning to the end, Chris's team was amazing, they were all super responsive, answered any questions immediately and made the process an enjoyable experience. I would really like to thank Chris, Maxwell, Drew, Andrew, and Vickie. Thank you all so much from the bottom of our hearts for making this process so easy.
As a first time home buyer, I needed so much assistance and they were there every step of the way. They assisted with everything and just helped me understand the process and answered all my questions.
Melissa is the best Loan Officer we have ever worked with. She works tirelessly and never gives up on you. She truly sees the entire process through and will make sure you get in your home!
I almost would not recommend but I would recommend with the caveat of some of the people working there like Josie W. are superstars and some are not great and was not available as we got closer to closing. My closing was delayed because of this!
Response from Veterans United
Thank you for sharing this feedback, Geoffrey. I'm glad to hear Josie made such a positive impression and was a bright spot in your experience. At the same time, I'm sorry you didn't feel that same level of support throughout the process, especially as you got closer to closing. I understand how frustrating a closing delay can be when you're counting on things moving forward as expected.
I'd appreciate the opportunity to learn more about your experience. Please reach out to the Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. The team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
What a great experience! They make it so easy with the app. No more having to fax tons of pages of information, just take a photo of the necessary documents and upload them. The app “to do” list keeps your tasks at your fingertips. The staff we dealt with were kind, courteous and extremely knowledgeable. We went from toying with buying a new home to closing in less than 2 months. I will definitely tell our friends about Veterans United.
From that first call, they processed my application in record time. I was very impressed with their professionalism, not to mention all the help and suggestions they gave me.
I have recommended your services several times prior to closing and several thereafter. The process was simple, fast, professional, and truly customer-centric. I wanted to work with someone that showed respected and was interested in making this a truly collaborative effort. Greg, Brayden, and Myles were like the dream team! My family and I are happy with our new home and appreciate their hard work in making this possible. Many thanks!
Sarah and the team were very helpful and the closing was so smooth even with last minute corrections. Outstanding job.
