This is the 3rd home I have purchased through veterans united, a very easy to use company and the team with Randy was wonderful.
Used car dealership of the mortgage world. I was lied too... alot even in text messages, phone calls not returned. I had to call from a friends phone just to talk to someone it took over a week. Fortunately I work with veterans like myself, thousands a year. I will definitely recommend staying away from Veterans United. I will also be filing a complaint with CFPB, state rep and contacting the V.A. This company purposefully backs people in a corner, plays games and then your stuck having to use you guys. Your taking advantage of service members who have fought for this country. I will let it be know.
Response from Veterans United
Hi Andrew,
I'm sorry to hear how frustrated and disappointed you've been by your experience. I understand why you felt compelled to share your concerns, and I appreciate you taking the time to do so.
I take feedback like this seriously, especially when it comes from a Veteran. While I can't address the details of your loan or respond to specific claims in a public forum, I can share that your concerns have been brought to the attention of my Client Advocate team and are being reviewed. My goal is to ensure your feedback is heard and that your experience is carefully evaluated.
If there's anything additional you'd like to share, or if you have questions while the review is ongoing, you can reach me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday, 9 a.m. to 5 p.m. CST, and if you contact us outside those hours, we'll typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
Using Veterans United for the purchase of our new home was the best decision we could have made. From start to finish the whole team was working for us and made this process a breeze, I highly recommend Veterans United to everyone.
The team just makes it as painless as possible for all parties involved. Definitely worth it!
I just want to thank the team that helped me out. I really appreciate all of you all and thanks for making sure everything was right for me to get this wonderful home.
Ready to see for yourself?
Experience first-hand why 374,807 homeowners give us a perfect score!
Nothing more to say.
Great people, great service and made everything easy for my wife and I.
I didn’t give it a ten because unless you’re a divine being you’re getting a 9.
Working with Wyatt Robertson was an outstanding experience from start to finish. He was knowledgeable, responsive, and made the entire loan process smooth and stress-free. Wyatt took the time to explain every step, answered all of my questions promptly, and always kept me informed. His professionalism, honesty, and dedication made me feel confident throughout the process. I truly appreciate his hard work and commitment to helping me secure my loan. I highly recommend Wyatt to anyone looking for a trustworthy and motivated loan officer. Thank you, Wyatt, for going above and beyond. It was a privilege meeting you! Most importantly thank you for making my first time home buying process amazing. 😃
I reached out to Craig Anderson back in 2024 when I was "thinking about purchasing a home" in the Wichita, KS area. This idea did not come into fruition until Spring 2026. I am grateful that Veterans United Home Loans (VUHM) and Craig were both available once I found the right house. Thank goodness I kept Craig's contact info! Craig and his team (Max, Chelsea, Shari, and Nico) were responsive, consummate professionals. I highly recommend VUHM for your next home purchase!Many thanks to Craig and his team for the lovely care package sent to my previous residence. Enclosed were a beautifully hand-written note, scripture cards with a wooden stand, a scented candle, fine tea, a monogrammed mug, a prayer journal, and a burnt orange throw blanket for colder nights. Thank you all very much! You are all a blessing!
I highly recommend using Veterans United Home Loans. If I had to do it all over again, knowing what I know now, there’s no question that I’d use Veterans United again.
Great team
Ready to see for yourself?
Experience first-hand why 374,807 homeowners give us a perfect score!
Amazing experience
Everyone involved in this process were extremely helpful, transparent, and always willing to answer my many questions. Thank you all for helping make our dream come true!
I pray that you all will always be there for us and I have already recommend you to a fellow veteran I know he will be good once he reaches out to you God Bless you All. J.Evans US Army.
Steph Buckridge and her team are amazing! This is the third home we’ve bought using Veterans United and Steph has always been excellent. She’s so smart and knows everything for every situation that may arise. We appreciate her so much!
