Home buying is a team effort. To have an awesome experience, takes an awesome team. Marcus' team is that awesome team to deliver that stellar experience!Many thanks to you Marcus and your team!
Mike, Audrey, and the team were always on top of things. They did everything to keep me informed, were highly competitive against other mortgage companies. They were always ready to help at anytime, no matter the issue, big or small. I highly recommend Mike for any Veteran looking for a class act who’s calm, cool, and collected. Thank you Mike, Audrey, and the entire team for getting my family and I the home of our dreams!
We had a great experience with Veterans United. This was our first home purchase so we really didn't know what to expect. From the beginning, our loan officer(Jodi Coons) went through every step with us and any questions or concerns we had she answered them promptly and honestly. She truly had our best interest at the forefront through the whole process. I highly recommend Veterans United.
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I would just like to say my whole team was amazing, Ward Mershon and Jay Christman always there to answer random questions along the way and point me in the right direction, they definitely went above and beyond, hands down don’t think you can find a better loan officer and specialist. Holly glass crunching numbers last minute to make sure I can stay in the green for the loan and working with me directly was amazing and I am very grateful for her help and experience. My realtors Rebecca and Bruce were and still are amazing thanks for connecting me with such great people in general. Oh and Tara Fuemmeler dude amazing as well, always there to let me know I gotta sign something and super nice. Honestly I feel like this is the best possible team anyone could receive I got super lucky and I feel bad not everyone cant experience what I did. Every issue, question or potential set back, no problem at all, my roster was stacked and I didn’t even know it, this team is so good I’m considering never buying a house again because I don’t think anyone else will come close to being as good. Again my family and I are beyond grateful for everyone’s help and wish everyone the best moving forward. Thank you.
- Gregory Marin
Wish they contacted me more.
As a first time home buyer, I went through a rollercoaster of emotions throughout this process. Lance Hopper and his team went out of their way to make sure I knew what to expect through the process. I even had a family emergency during this process that put things on pause. The first thing that Lance said to me was take care of family and we'll still be here. Throughout this process, I did not just feel like another number with Veterans United. As a Marine, I have always had a mentality of "get things done"....but with Veterans United, they made sure I was prepared for the whole process.
A huge thank you to Cole Abram’s for the assist. The process was seamless and much appreciated for what he did. Thank you.
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I just completed a refinance for a lower rate. Lily and Drew made the process incredibly easy and pain free. I would recommend Veterans United to all of my fellow veterans.
Matt made what we thought would be a stressful process feel smooth and exciting. He took the time to find the perfect loan program for our situation and even helped us understand how to strengthen our credit before applying. Thanks to him, we locked in an amazing rate and closed without any surprises.
They did an amazing job and worked with me through the end.
I really enjoyed my experience with you guys I didn't know anything about buying a home until I received the help from you and my special realtor
Home buying can be stressful especially when you’re juggling regular life with a bunch of kids. Understanding the lending process let alone a VA Loan was a lot of work (for me). Veterans United made the process simple and my loan officer, Rachel was outstanding! Made the process simple. Clearly communicated every step of the way. And fought for our best interests when the seller was committed to their own best interests. I’d recommend Rachel and Veterans United in a heartbeat.
The smoothest process. We were guided every step of the way!
Michelle, Chris, and team were excellent! I appreciated the timely updates on where we were during the process as well as responding to all of my questions.
Eric did a great job coordinating the entire effort from the start. Once it was passed to the underwriting/load coordination team the wheels fell off.There was a lack of clear communication. Information was provided and uploaded multiple times via email and their internal document system. Emails were clearly and obviously missed by the loan coordination team.I had to take the reins several times because there was a lack of clear communication and explanation on several issues. Several issues were fixed in the 11th hour due to a lack of communication and a lack of processing emailed/uploaded items that had been requested.Fortunately everything worked out in the end. The entire experience was, however, FAR more stressful than it had any reasonable expectation to be. We literally were worried we would lose the house and the contract 2 days before closing, and nobody from the loan coordination team had even responded to our queries on status updates 5 days before close.It very much seemed like the VU team was so heavily reliant on people taking their sweet time to choose a house that they just had no idea what to do in order to actually close in 30 days, despite my asking over and over.Happy we got the house, but VU should focus FAR less on technology integration and instead focus on understanding methods of solving problems, paying attention to direct emails with requested documents, and actually communicating with customers.
The team was cooperative, kind, and I felt supported throughout the process
