The whole team was fast to respond and did a great job thank you!
The smoothest process ever. I was always informed and knew what was going on throughout the buying process! Highly recommend!
It was easy to navigate the system and my team was extremely responsive. They kept checking in and made sure I had what I needed.
Using Veterans United for the purchase of our new home was the best decision we could have made. From start to finish the whole team was working for us and made this process a breeze, I highly recommend Veterans United to everyone.
Subjected me to a lot of scrutiny
VeteransUnited is good at getting Veterans as customers, but my experience is that once they get you their customer service is awful. I have worked with numerous lenders over the years and this is the absolute worst. I am currently trying to get my account straight since May. Customer service agents not trained/knowledgeable to assist. Gets various information but no resolution.
Response from Veterans United
Hi Abraham,
I'm sorry to hear about your experience. I can understand how frustrating it must be to spend months trying to get your account resolved without getting the answers or resolution you were expecting. That isn't the level of service we want anyone to have.
I'd like the chance to learn more about what happened and see how I can help. Please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time. If you contact us after hours, we'll typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
Billy was great to work with!! I would highly recommend asking for him. Smooth, easy process!!! Thank you again sir!!
It was a detailed process. Personal contact with the team was excellent.
Such a team effort that impressed my wife and I so much. From John S., our realtor Tamara Miles, Paige and Jenny everything was so professional and top notch! We will never forget the incredible experience we had.
I highly recommend using Veterans United Home Loans. If I had to do it all over again, knowing what I know now, there’s no question that I’d use Veterans United again.
The entire team was fantastic! Flawlessly communicated with me during all phases. What I really like is VU's progress monitor and check list that assured nothing fell through the cracks. This has been the most effortless, smooth hiuse purchase I've ever exoeriended, and that is a result of nit only the VU online system, but the people who worked with me on all aspects.
From the very start, Veterans United was OUTSTANDING. Very helpful, every step of the way. No pressure, very friendly staff. Patient, but ready to help. Top notch , professional Corporation. My wife and I have dealt with other mortgage companies. Have to saY Veterans United is THE VERY BEST
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Experience first-hand why 374,167 homeowners give us a perfect score!
VU made it do-able! And thank you for the lovely housewarming gift!
Everyone involved in this process were extremely helpful, transparent, and always willing to answer my many questions. Thank you all for helping make our dream come true!
Great job
