Crystaline went above and beyond what i expected of a loan officer and made everything that would normally be stressful and time consuming seem like a walk in the park. My real estate agent has been in the business for a very long time and had nothing but good things to say about Crystaline and even said that Crystalline was the best loan officer she had ever worked with in all of her years doing this. I would recommend Veterans United to anyone buying a home and I recommend requesting for Crystalline specifically as your loan officer.
We’ve used VU twice and a smaller lender once for our three total times we’ve purchased a home using the VA Loan. Will highly recommend them over and over as we haven’t seen many other lenders top their customer service and support throughout the process. We always feel informed and like we’re part of the entire process during each step, whereas other lenders keep to themselves while working on things behind the scenes. Grateful for VU and will always recommend them for VA Loans.
The team from Veterans United was incredible from start to finish! Everyone was friendly, patient, and patient. Every question was answered immediately and every piece of information was shared and explained thoroughly. Using the VU website to process everything made it super simple and almost effortless! We would recommend VU to anyone and everyone without hesitation.
Mason and his team were outstanding!! This was my second house purchase and Veterans United made it super easy and communicated every step of the way. Thank you for your support and for helping us get into our dream home!!
Corey was amazing to work with, and made this home buying experience a real pleasure!He and the entire team kept us well informed throughout the process, and Corey even made himself available and returned my calls when he was on vacation.Class A team as well!
I got out of the Marine Corps and was just trying to reintegrate back into the civilian life. Veterans United showed a lot of support and help me get a home for me and my family.
Veterans United is an Outstanding Team who I would work with again. Trustworthy and Professional with Genuine Support in securing homes for the Veteran Families.
My VA team was really great to work with and if I could them something higher than a 10 I would. They were all so helpful and very patient with me and all my questions. Thank you!
Alex and Becky and Cole were winderful
Veterans United & the team that they had me work with which included Wade, Kathleen & Chance made the home buying process the easiest that I have ever experienced. Their knowledge, professionalism & friendliness kept me at ease the entire time. They were always available for me & answered any questions that I had. I would recommend VU to any Veteran that is interested in buying a home in the future.i have actually already recommended them to a couple of Vets that I have talked to the past few days!
My experience with Verterans United was extremely stressful and disappointing. They were not flexible at all when it came to documents that were more than 20 years old and no longer available. Even when I provided alternative proof, it was dismissed as “not good enough.” Instead of helping track down information they easily could have obtained themselves, they kept sending new to‑do items day after day, each one demanding something different.On top of that, their 11th‑hour demands made the situation even more frustrating and stressful. Every time I thought I had provided what they needed, they added something new at the last minute, creating unnecessary pressure and confusion.It felt like they turned me into their errand runner—constantly chasing paperwork, digging through old records, and trying to satisfy requirements that seemed to change every time. Overall, their lack of flexibility, constant shifting demands, and unwillingness to assist with document retrieval made the entire experience far more difficult than it needed to be
They were great and worked awesome with me through out the process
Jeff Gordon was absolutely fantastic. He was super responsive and helpful!
They’re very honest and informative about the whole process, never felt like I was being coerced into anything. They also make an effort to work around your schedule.
If you’re looking for a team that goes above and beyond, look no further than Veterans United Home Loans. From start to finish, this entire team had my back like a well-oiled machine. Every time I had a question or needed something done, they didn’t just meet my expectations, they crushed them. They kept me in the loop at all times, making sure I was never left wondering what was going on. I swear they must have had a direct line to my thoughts because they always stayed one step ahead!Huge shoutout to the entire team, seriously, these guys didn’t miss a beat. They made the home-buying process feel like a breeze, which is saying a lot considering how stressful it can be. I don’t know if they run on coffee or pure determination, but whatever it is, it works! I’d ask for something, and boom, it was already done. They didn’t just do their job, they did it with care, efficiency, and a level of dedication that’s hard to find these days.But I have to take a moment to talk about Jordan Powell, my loan officer. If you’re lucky enough to get him, consider yourself blessed. This guy is a rockstar! Jordan was always ten steps ahead, making sure I had zero worries and that everything was handled perfectly. He got things done faster than I could blink, and he always had my best interest in mind. I’m pretty sure if there was an Olympic event for loan officers, Jordan would bring home the gold.To anyone out there thinking about going with Veterans United, DO IT. I can’t recommend them enough. They took care of me like family, and I know they’ll do the same for you. If you’re lucky enough to get Jordan Powell, just know you’re in the best hands possible. This team doesn’t just get the job done, they set the gold standard.10/10, highly recommend, and I’d do it all over again without hesitation. Thanks again to Veterans United and the dream team that made it all happen!
Lots and long
Everything that was needed to be addressed to make sure the loan went thru right, in my favor, they did. I was always kept in the loop and what ever questions I had were answered. I truly appreciate everyone’s help in the process.
This is the third time Jason has helped us buy a home. He is very professional AND personable and communicates in a timely manner. His assistant Megan is also very helpful!
