Clayton and Wendy were great and very helpful to make sure everything was done correctly. They ensured we were protected throughout the process.
Our experience with the entire team was flawless. Paul and Melissa kept us informed of every step and the portal was extremely helpful. It was so quick and painless all the way to closing.
The gift they provided after we closed was so thoughtful. I'm so pleased with the entire experience.
Jon and Kyle were excellent. They stayed in communication without being overbearing, were quick to respond to questions and requests, and made sure I was tracking all the things I needed to ensure an easy closing.
We’ve used VU twice and a smaller lender once for our three total times we’ve purchased a home using the VA Loan. Will highly recommend them over and over as we haven’t seen many other lenders top their customer service and support throughout the process. We always feel informed and like we’re part of the entire process during each step, whereas other lenders keep to themselves while working on things behind the scenes. Grateful for VU and will always recommend them for VA Loans.
I just want to give a shout out to my VU team. VU has been there 3 times now. They do what the say and they get it done! They really do care about us Veterans!You can't go wrong getting it done with Veterans United Home Loans!
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Veterans United made my home buying smooth transition from renting to buying. Every need was met and every question was answered.
We really enjoyed working with Kyle. He was professional and helpful throughout our home-buying process. He was very responsive to questions and was willing to work with us despite only having one line of active credit. We really appreciated the time and effort he put into helping us, as well as his willingness to answer our questions and address any concerns we had. Kyle was a bright spot throughout the process, and we would gladly work with him again.For the most part, things went very smoothly until we began experiencing some confusion and delays. It seemed there were communication issues between departments, and we became frustrated by the last-minute nature of several notifications. There were multiple occasions when we were not informed about missing documentation or other issues until they had become urgent, leaving us scrambling to resolve them.We were disappointed that our closing date had to be pushed back due to the appraisal not being completed on time, as well as delays in the sellers completing required repairs. While these issues were not entirely caused by Veterans United, I believe more proactive follow-up with the appraiser as the closing date approached could have helped prevent some of the delay. During one phone call, a team member told me that the appraisal delays were not Veterans United's fault and stated that Kyle "didn't know what he was talking about" because she had been with the company longer. Regardless of the circumstances, I found it unprofessional to hear one employee criticize another to a customer. It made communication even more confusing because I wasn't sure whose information I should rely on.I also think the process surrounding the Alive and Well Statement should be reviewed. I was not informed that this would be required until the day my husband arrived at WOCS and was no longer able to communicate with me, despite having informed multiple members of the team well in advance that he would become unavailable. Had we known earlier, he could have made arrangements to provide the statement before reporting. Instead, I had to contact the emergency point of contact for the course to have it arranged, which was particularly frustrating.We were also advised to open a new line of credit to help lower our interest rate because one of us did not have an active credit account. However, shortly before closing—after we had already opened the account—we were informed that if the resulting credit score did not meet a certain threshold, the loan would not be approved. Had we been made aware of that requirement from the beginning, we likely would have chosen not to open the new credit line.I was also confused when I was told we were clear to close before all of the required repairs had been completed. This created uncertainty about whether all of the loan requirements had actually been satisfied and reduced my confidence in the process.Despite these challenges, I am grateful that the team continued working to get us into our new home. I appreciate Kyle's professionalism and the effort everyone put forth to help us reach the finish line.
Veterans United is an Outstanding Team who I would work with again. Trustworthy and Professional with Genuine Support in securing homes for the Veteran Families.
Brett did everything in his power to make sure this difficult process went as smoothly as possible, and I appreciate that
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Brian and Brie were amazing. Totally appreciate their help and guidance throughout the home buying experience.
Andrea Rice and her team were absolutely amazing and awesome! Seriously, if I could, I'd give them all a big kiss! They totally made my dream of owning a home come true!
If you’re looking for a team that goes above and beyond, look no further than Veterans United Home Loans. From start to finish, this entire team had my back like a well-oiled machine. Every time I had a question or needed something done, they didn’t just meet my expectations, they crushed them. They kept me in the loop at all times, making sure I was never left wondering what was going on. I swear they must have had a direct line to my thoughts because they always stayed one step ahead!Huge shoutout to the entire team, seriously, these guys didn’t miss a beat. They made the home-buying process feel like a breeze, which is saying a lot considering how stressful it can be. I don’t know if they run on coffee or pure determination, but whatever it is, it works! I’d ask for something, and boom, it was already done. They didn’t just do their job, they did it with care, efficiency, and a level of dedication that’s hard to find these days.But I have to take a moment to talk about Jordan Powell, my loan officer. If you’re lucky enough to get him, consider yourself blessed. This guy is a rockstar! Jordan was always ten steps ahead, making sure I had zero worries and that everything was handled perfectly. He got things done faster than I could blink, and he always had my best interest in mind. I’m pretty sure if there was an Olympic event for loan officers, Jordan would bring home the gold.To anyone out there thinking about going with Veterans United, DO IT. I can’t recommend them enough. They took care of me like family, and I know they’ll do the same for you. If you’re lucky enough to get Jordan Powell, just know you’re in the best hands possible. This team doesn’t just get the job done, they set the gold standard.10/10, highly recommend, and I’d do it all over again without hesitation. Thanks again to Veterans United and the dream team that made it all happen!
Zach was very accommodating and answered all of our questions! He understood our situation and went right to work on it.This was our third time doing business with Veterans United and we will continue to tell our friends and family how you work so hard to meet our needs. Thank you all we do appreciate all of you!
Very informative and smooth process
Your company did a wonderful job from start to close .thank you for your patience, time and flexibility.
