Everyone was wonderful!
Great, easy to talk to. State don tip of things!
Using Veterans United for the purchase of our new home was the best decision we could have made. From start to finish the whole team was working for us and made this process a breeze, I highly recommend Veterans United to everyone.
I got emails updating me throughout the process. Navigating the signing papers was quick and easy.
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Very professional people who went out of their way to help me through the mortgage and lending process.
A big thanks to both Brian and Chris.
Justin and the team at Veterans United were outstanding from start to finish. 10/10 experience.Justin regularly followed up with us throughout the process, but never in a way that felt pushy or like he was pestering us. He was quick to answer our questions, especially as we worked through the details of our VA home loan, and he made the whole process feel much easier to understand.One thing that really stood out to us was the personal touch. When one home we tried to put an offer on fell through, Justin was genuinely sympathetic and encouraging. That meant a lot to us and made us feel like we were working with someone who actually cared, not just someone trying to close a loan.The Veterans United portal was also easy to follow and helped keep everything organized along the way. We are very thankful for Justin and the whole team, and I will absolutely be recommending Veterans United to all my fellow vets in the future.
I highly recommend using Veterans United Home Loans. If I had to do it all over again, knowing what I know now, there’s no question that I’d use Veterans United again.
Allow me to thank Eric Johnson and his team for ALL their help!!!This is our 2nd home purchase with Eric and Vetrans United and they never cease to amaze me. Their personal approach and genuine concern about my families happiness and well being is a refreshing change.
I would definitely recommend Eric and Vetrans United to family and friends alike.V/R
William R Kuzelka
USN, RETIRED
I’ve now been through the home buying process twice with Shawn Hall at Veterans United, and I can confidently say he is one of the best loan officers I’ve ever worked with. Shawn consistently demonstrated professionalism, communication, and dedication from start to finish. He made every step of the process smooth, straightforward, and stress-free while always taking the time to answer questions and make sure I understood everything along the way. Having worked with him twice now, I can say his level of service and commitment never changes — he truly cares about his clients and goes above and beyond to make the experience exceptional.I also want to recognize Mackenzie McCarthy, the loan coordinator, for her outstanding work throughout the process. Mackenzie is a proactive hard charger who stays ahead of everything and keeps the process moving efficiently. Her communication, organization, and attention to detail were second to none. She was always quick to respond, kept me updated constantly, and made sure nothing slipped through the cracks. The teamwork between Shawn and Mackenzie made the entire experience seamless.
I highly recommend Veterans United, especially Shawn Hall and Mackenzie McCarthy, to any veteran or homebuyer looking for a knowledgeable, professional, and hardworking team.
We're very pleased with Sarah and her team very professional. Delt with her before when we first bought our home. Both experiences were great. Just loved working with them. 🙂🙂
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Very professional and knowledgeable team.They kept up informed and explained anything we needed clarification on.
The whole home buying process was smoother than I ever thought it would be. Courtney, Bailey, and Nacim were all great! I am a first-time home buyer and I'm grateful I had this team to help me. This is a 10 out of 10 team.
Everyone involved in this process were extremely helpful, transparent, and always willing to answer my many questions. Thank you all for helping make our dream come true!
Kelsey made this process very hard. There were many times that I asked a specific question and she answered in regards to something else. She would make changes and send me screenshots of a document as proof of her change, but if she had scrolled down one more page she would have seen her change was erroneous, but it took me calling her out and showing her the error. I was asked to pay more for an appraisal, however upon my research it was found that wasn't even something myself or the lender could approve it had to come from the VA and would be paid by the seller and that there was an official request form. This is something the lender should have looked into prior to requesting I pay more. I requested an earlier close date and nobody from the team responded to me saying it could happen. The only indication I had that it was happening was because I received a todo to change my HOI effective date. There were times I had uploaded documents and later Kelsey would ask for them and then say she didn't see I had uploaded them. I am not sure if she is new, but it definitely seems like she could use some training and learn to communicate better with the person trying to get the loan.
Emily, Anthony, and the rest of my Team went beyond their scope of duties to get us across the finish line to get us approved so we could refinance hour home loan to a lower mortgage payment.
Bob and his team were incredibly helpful, responsive, and knowledgeable. This was my first home purchase, so I was nervous, but they made the process so smooth.
Very professional and available for any assistance if needed. Smoothest move yet.
