Great job by the team that helped me purchase my home. The communication was great. Everyone was kind and extremely helpful.Thanks VU!!!!!
Was a very smooth process from start to finish. Josh was always available and able to answers questions. Our selling process on our current home was terrible so for our other half of the process buying a new house was awesome to have Josh make it so smooth. He was up for any challenge we gave him thru the process due to the back end of selling our home. I would definitely recommend veterans united to anyone as well as Josh!
Nick was outstanding throughout our entire refinance process. He was knowledgeable, professional, and always available to answer our questions, making what could have been a stressful experience feel easy and seamless. His communication was excellent, he kept us informed every step of the way, and we truly felt that he had our best interests in mind. I couldn’t have asked for better service and would highly recommend him to anyone looking to refinance or purchase a home.
Using Veterans United for the purchase of our new home was the best decision we could have made. From start to finish the whole team was working for us and made this process a breeze, I highly recommend Veterans United to everyone.
I'm very pleased with the way my loan was handled. I know all who had any thing in getting my loan approved worked very hard. My thanks to all!
The entire experience from my initial phone call to my closing and post closing has been a Unbelievably Professional and Totally Comprehensive Experience!!!! 💯 percent
They were very helpful and informative.
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I highly recommend using Veterans United Home Loans. If I had to do it all over again, knowing what I know now, there’s no question that I’d use Veterans United again.
Overall, VU was very communicative. The user interface when logging in was helpful for helping me see the whole team and understanding who I was getting all of my calls and emails from. Everyone was helpful and I could understand how their roles differed when it came to helping me with one thing vs. another. Seems like a well-oiled machine!
Another great experience with VU. Kody Gilbow stayed on top of the whole process and was available to answer all of the questions I posed to him. If I ever move again It will be with VU.
Closed 2 weeks late. Most documents sat in limbo. Communication from underwriting, the loan coordinator and anyone in between was terrible. No updates unless we reached out to them. It took weeks for documents to show up because both seller and buyer agents and our loan team were not in constant communication until after the closing date. This process costs me thousands of dollars while I had to afford temporary living because of the very late closing date. This was the worst home buying experience I've ever had.
Response from Veterans United
Hi Donavan,
Thank you for sharing your feedback. I'm sorry to hear about the delays and communication issues you experienced throughout your homebuying process.
I understand how frustrating it must have been to wait for updates, feel like documents were stalled, and experience a closing that occurred weeks later than expected. When a delay affects moving plans and creates additional living expenses, it can add significant stress to an already important milestone. I'm sorry that this experience left you feeling disappointed and unsupported.
I'd like the opportunity to learn more about what happened and review your concerns. Please contact me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received outside those hours are typically returned the next business day.
Sincerely,
Claire S., Client Relations Manager
Everyone involved in this process were extremely helpful, transparent, and always willing to answer my many questions. Thank you all for helping make our dream come true!
Quick steady and easy.
Really nice people
Glenn's expertise and guidance from the very first phone call through the day we received the keys to our first home was exceptional. We can't recommend enough!
