Great customer service. Kelly Tolster was there to answer all questions along the way. Highly recommend!
Malachi Goodman was extremely responsive, helpful, and encouraging throughout this process.
Nice people but majority of my documents were incorrect with pre filled data / all the way up until closing day where my mortgage and escrow were incorrect at closing. Closing should’ve taken 30 minutes and it took 2.5 hours waiting back and forth on corrections. If you go with them the app is pretty good and smooth but really take your time reading all of the documents details because it looks like there were quick mistakes like the sellers name included with mine as a name I’ve used in the past, some documents didn’t have the total of the house, some didn’t show I also own a second property, at closing the mortgage was off by $30 so just take your time to review everything.
Response from Veterans United
Hi Ryan,
I appreciate you taking the time to share your experience. While I'm glad to hear you had positive interactions with your team and found the app helpful, I'm sorry the errors in your paperwork created frustration, especially on closing day. I understand how disappointing it must have been to spend additional time reviewing and correcting documents when you were expecting a smooth closing.
Your concerns about the accuracy of your documents are important, and I'd appreciate the opportunity to learn more about what happened. Please feel free to reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
I was reccomended by my supervisor and i would be a fool to not share with someone else
Everyone was responsive and kept me informed. All forms were easy to access.
There was minor communication breakdown but overall exceptional service.
Had a great team. It was a new learning experience.
They help make the process easy. Always there to answer questions and got back to me in a timely manner.
Working with Veterans United was an absolute breeze. The entire process was simple and streamlined, and the people were fantastic to work with.
Hunter and Wendy were great to work with. They were honest and forthright through the whole process.
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Would recommend Josh and United home loan.
Katy and Tyler were absolutely fantastic to work with. Personable and understanding, tips and tricks to help me be more effective and efficient. Thoughtful, genuine ..I can go on and on. I really enjoyed working with them and will 100% be recommending them to friends and family.
My experience was very smooth and simple. I have used Veterans United twice once for a purchase and now a refinance. I was always informed during the process and if I had any questions they were answered quickly.
Working with Zack and his team was a blessing. This whole process was as smooth as could be. We couldn't be more pleased.
You guys are awesome knocked it out of the park thank you
Blake T. Is Amazing to work with!
I feel like I was conned out of around $6000. Instead of locking my rate in at 6.5% which is what I was quoted at until the very end. Aaron Foster waited until the interest hit 7.5% before offering to lock in. He then said we could've locked in at the original 6.5% but this was not communicated to me until after the fact. This rise in interest was public knowledge and anticipated for a month. It then cost around $6000 extra dollars out of pocket for me to get this interest rate lowered to what I was quoted at during the process. I did go ahead any pay extra to have it lowered to 6.125%
Response from Veterans United
Hi Andrew,
I'm sorry to hear about your frustration with the rate lock process and the additional costs you experienced. I understand how upsetting it would be to feel like you weren't given clear information about your options, especially when those decisions can have such a significant financial impact. You deserved to feel informed and confident throughout the process, and I'm sorry that wasn't your experience.
I'd appreciate the opportunity to take a closer look at your concerns and better understand what happened. Please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com so we can discuss your experience further.
Sincerely,
Claire S., Client Relations Manager
Ty for your patience
Veterans United held my hand every step of the way, which is exactly what I wanted as a person who has never bought a home before. Any time something was needed from me, it popped up on my dashboard and I got an email about it. The app and website are extremely user friendly, and someone was always available to help me if I needed it.
Had an initial issue with realtor but we were able to get it resolved. Also misunderstanding of financial information but again got it resolved.Also I never give perfect scores on surveys unless the service was perfect, almost impossible, so read my scores as an accurate rating of my service. Also do not ask people to do a survey and say a 10 rating is what they need and everything below is not good, that makes the purpose of the survey pointless.
