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Veterans United Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
469,381 reviews
750 new reviews submitted this week!
98.2%
would
recommend
to Veterans and their families
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Trustworthy Knowledgeable Streamlined Dan S., Air Force
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Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 469,381 unfiltered reviews

Starting on Page 18 of 15,647. Return to Page 1

5 out of 5 Stars
headshot image of Eric Perrigo

Loan Officer: Eric Perrigo

NMLS# 1960972

5 out of 5 Stars

Buying a home is generally stressful but my team was amazing and helped me the entire process. Thank you for making my dream of home ownership a reality.

headshot image of Josh Bowles

Loan Officer: Josh Bowles

NMLS# 1864271

5 out of 5 Stars
headshot image of Justin Wandel

Loan Officer: Justin Wandel

NMLS# 1721211

5 out of 5 Stars

David Gervino was wonderful to work with he stayed on top of giving us reminders on task to do and went above and beyond to help us on any problems we had. He made the process easy and help get us into our home on schedule. What ever you guys are paying him isn't enough he was truly amazing.

headshot image of Asli Wissmann

Loan Officer: Asli Wissmann

NMLS# 1525083

5 out of 5 Stars
headshot image of Zach Harrison

Loan Officer: Zach Harrison

NMLS# 1964072

5 out of 5 Stars
Photo submission from Herbert J.

Using Veterans United for the purchase of our new home was the best decision we could have made. From start to finish the whole team was working for us and made this process a breeze, I highly recommend Veterans United to everyone.

headshot image of David Smart

Loan Officer: David Smart

NMLS# 2134112

5 out of 5 Stars
headshot image of Kat Weisenborn

Loan Officer: Kat Weisenborn

NMLS# 2056780

5 out of 5 Stars

Karol Hart, Amanda G., and the rest of the team were absolutely amazing from start to finish! They were very communicative, never hesitated to answer my questions or clarify things, clearly outlined the process and responsibilities of their side and mine, and fought for me when other entities were subpar. Additionally, they were kind, funny, and incredibly easy to work with. I’ve already referred a couple people to them since I closed a few weeks ago and I’ll continue doing so without hesitation!

headshot image of Karol Hart

Senior Loan Officer: Karol Hart

NMLS# 1202012

5 out of 5 Stars
headshot image of Heidi Bailey-Houston

Loan Officer: Heidi Bailey-Houston

NMLS# 1126219

5 out of 5 Stars
headshot image of Zachary Nixon

Loan Officer: Zachary Nixon

NMLS# 2674597

5 out of 5 Stars
headshot image of Daniel Heggarty

Loan Officer: Daniel Heggarty

NMLS# 902811

1.5 out of 5 Stars

I am rating my experience a 3 solely due to the service provided by Ashley (I would give her a 10/10 if I could alone). She was professional, empathetic, and highly supportive throughout a stressful process. Unfortunately, the rest of my experience was met with communication failures and a breach of trust regarding my grievance handling that greatly impacted the rest of closing.1. Communication & Responsiveness: There was a two-month gap in communication regarding interest rates, alongside miscommunications regarding the appraisal order.2. Unprofessional Demeanor: Interactions with Ali frequently felt condescending and defensive rather than customer focused.3. Breach of Trust & Process Failure: Due to my discomfort with the communication dynamic, I contacted the Veterans Advocate line to file a confidential complaint. I requested anonymity to avoid retaliation or awkwardness during the remaining closing process. The advocate assured me they would route my communication through Ashley without alerting Ali. This trust was broken. The advocate contacted both Ali and Ashley, framing my feedback as simply "being upset over an email."4. Defensive Confrontation: When the rate lock call occurred (which required Ali's licensing to execute), the call began with Ali spending over six minutes defending her previous email. I was blindsided by this discussion, as she should not have been aware of my “anonymous” complaint. When I attempted to respond, I was repeatedly interrupted by her. She would not listen to me speak and I ended up having a panic attack. Ashley was a witness to this call. As an experienced homebuyer familiar with new construction, I found this defensive approach highly unprofessional.I recommend Ashley for recognition, she truly understood the home buyer’s perspective. She salvaged this stressful process, and she is the only reason this rating is not lower. Respectfully recommend management to review the communication and grievance protocols of the rest of the team.

Response from Veterans United

Hi Amanda,

Thank you for taking the time to share your experience. I'm grateful you recognized Ashley for the care, professionalism, and support she provided throughout your homebuying journey. I'll be sure your kind words are shared with her.

I'm truly sorry to hear that the rest of your experience left you feeling unheard and that your concerns about communication and the complaint process added to an already stressful time. I understand how important trust is throughout the homebuying process, and I'm sorry your experience did not meet those expectations.

Your feedback is important, and I'd welcome the opportunity to learn more about your experience. If you're willing, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time. If you contact us outside those hours, we'll typically respond the next business day.

Sincerely,
Claire S., Client Relations Manager

5 out of 5 Stars
headshot image of Bryce Cullins

Loan Officer: Bryce Cullins

NMLS# 2679091

5 out of 5 Stars

We want to express our deepest appreciation to Jen Huppert for her outstanding support with our loan application and dor facilitating this opportunity. From the outset to the final stage, she was consistently available to offer guidance and assistance. We strongly recommend her…..From the Ibarra Family

headshot image of Jen Huppert

Senior Loan Officer : Jen Huppert

NMLS# 2596620

5 out of 5 Stars
headshot image of Tyson Brockmeier

Loan Officer: Tyson Brockmeier

NMLS# 1278273

5 out of 5 Stars

Miguel Rosinski made the entire process easy and stress free. He was super patient with us - working with us for over a year as Jana and I navigated the housing market. He and his team provided multiple potential loan scenarios, yet I never felt pressured. At the end of the day I didn’t even shop for better rates as I knew Miguel was my guy due to his excellent customer service and communication.

headshot image of Miguel Rosinski

Branch Manager / Senior Loan Officer : Miguel Rosinski

NMLS# 1828298

5 out of 5 Stars
Photo submission from Darryl V.

I highly recommend using Veterans United Home Loans. If I had to do it all over again, knowing what I know now, there’s no question that I’d use Veterans United again.

headshot image of Tim Tallis

Loan Officer: Tim Tallis

NMLS# 339303

5 out of 5 Stars
headshot image of Emmett Rogers

Loan Officer: Emmett Rogers

NMLS# 2017171

5 out of 5 Stars
headshot image of Craig Brumfield

Loan Officer: Craig Brumfield

NMLS# 857001

5 out of 5 Stars

They were always there to answer all my questions. Very professional and understanding. Everyone was so kind and made me feel that they cared . I was not just treated as a customer.

headshot image of Craig Brumfield

Loan Officer: Craig Brumfield

NMLS# 857001

5 out of 5 Stars
headshot image of Jon Abernathy

Loan Officer: Jon Abernathy

NMLS# 49695

5 out of 5 Stars
headshot image of Dorian Henderson

Senior Loan Officer: Dorian Henderson

NMLS# 1660957

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4 out of 5 Stars
headshot image of Rob Hayward

Loan Officer: Rob Hayward

NMLS# 1630408

5 out of 5 Stars
headshot image of Kyle Hatten

Loan Officer: Kyle Hatten

NMLS# 2357326

5 out of 5 Stars

Drennan and his team went above and beyond to get us over the finish line. Even with last minute changes at the eleventh hour, they were able to modify things to our benefit. When we purchase our next home they will be our first call.

headshot image of Drennan Johnson

Loan Officer: Drennan Johnson

NMLS# 1849997

5 out of 5 Stars
headshot image of Ethan Massey

Loan Officer: Ethan Massey

NMLS# 2368783

5 out of 5 Stars
headshot image of Ali Schellenberg

Loan Officer: Ali Schellenberg

NMLS# 759461

5 out of 5 Stars
Photo submission from Brett T.

Everyone involved in this process were extremely helpful, transparent, and always willing to answer my many questions. Thank you all for helping make our dream come true!

headshot image of John Schnurbusch

Loan Officer: John Schnurbusch

NMLS# 1813273

5 out of 5 Stars

Kara, Karlie and the entire team were nothing less than amazing! Some of the best people i could ever hope to work with! They helped me with every aspect of the home buying process and were extremely helpful when I had any questions.

headshot image of Karlie Clark

Loan Officer: Karlie Clark

NMLS# 2675968

5 out of 5 Stars
headshot image of Jeremy Morgan

Loan Officer: Jeremy Morgan

NMLS# 2187368

5 out of 5 Stars

The Veterans United team was outstanding through every step of the process of buying my home. Sheldon Turk led the team so well that the entire experience seemed seamless. I would recommend Veterans United to any veteran or veteran family that is looking to buy a home!

headshot image of Sheldon Turek

Loan Officer: Sheldon Turek

NMLS# 1911743

5 out of 5 Stars

Matt was helpful from the beginning! He did a great job at keeping us informed every step of the day. Any time we had a question, he was a phone call away. Everything was straight forward and a simple process.

headshot image of Matthew Rice

Loan Officer : Matthew Rice

NMLS# 1753732

5 out of 5 Stars
headshot image of David Geier

Loan Officer: David Geier

NMLS# 2083148

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