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Veterans United Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
449,560 reviews
618 new reviews submitted this week!
98.2%
would
recommend
to Veterans and their families
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4.9 out of 5 Lending Tree logo
Navy
Army
Caring Easy Supportive Linda J., Marines
Army
Army
Army
Trustworthy Knowledgeable Streamlined Dan S., Air Force
Army
Navy
Clear Responsive Experts Tony D., Army
Marines

Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 449,560 unfiltered reviews

Starting on Page 18 of 14,986. Return to Page 1

5 out of 5 Stars

I absolutely 100% would recommend Veterans why are y’all barking at? Where are you at? Y’all better quit I gotta go. I gotta go potty. NoUnited because they went above and beyond and made sure that we had a smooth and exciting experience. All of the staff were amazing. Thumbs up Veterans United thank you for everything.

headshot image of Cody Smith

Loan Officer: Cody Smith

NMLS# 1074565

5 out of 5 Stars

Outstanding Customer Service

headshot image of Nate Bohon

Loan Officer: Nate Bohon

NMLS# 1136526

5 out of 5 Stars

VU is the best hands down. Quick close and they really care about the veteran. Thank You!

headshot image of Jen Heishman

Loan Officer: Jen Heishman

NMLS# 1407373

5 out of 5 Stars
headshot image of Jason Bals

Loan Officer: Jason Bals

NMLS# 1599125

5 out of 5 Stars
headshot image of Stephanie Piester

Loan Officer: Stephanie Piester

NMLS# 2026815

5 out of 5 Stars
Photo submission from Nishondra S.

Veteran mom and baby are officially homeowners. We are very grateful and honored for this blessing!

headshot image of Malachi Goodman

Loan Officer: Malachi Goodman

NMLS# 2222316

5 out of 5 Stars
headshot image of Aaron Laxson

Loan Officer: Aaron Laxson

NMLS# 1520715

5 out of 5 Stars

Great service and people. Very professional.

headshot image of Johnna Dunlap

Loan Officer: Johnna Dunlap

NMLS# 1102695

5 out of 5 Stars
headshot image of Jared Wilmes

Loan Officer: Jared Wilmes

NMLS# 1378229

5 out of 5 Stars
headshot image of Kris Ball

Loan Officer: Kris Ball

NMLS# 1373481

5 out of 5 Stars

process was simple and easy to understand; the people were friendly and helpful

headshot image of Andrew Struttmann

Loan Officer: Andrew Struttmann

NMLS# 2371291

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5 out of 5 Stars

There was a whole team helping us get the loan and and all the paperwork needed to buy a home remotely

headshot image of Ron Rowe

Loan Officer: Ron Rowe

NMLS# 2292095

5 out of 5 Stars

Excellent! No problems whatsoever

headshot image of Mary Davis

Loan Officer: Mary Davis

NMLS# 1926641

5 out of 5 Stars
headshot image of Kayla Prewitt

Loan Officer: Kayla Prewitt

NMLS# 517082

5 out of 5 Stars

Kris and his team was an absolute pleasure to work with. Made the process really easy especially as a first time home buyer. 10/10 recommend

headshot image of Kris Carmichael

Loan Officer: Kris Carmichael

NMLS# 966989

2 out of 5 Stars

At first, Justin and the team were great: personable, detailed, and reassuring, among other qualities. However, as the timeline and progress furthered along, the performance began to degrade. Verbal assurances became dishonored, numbers began changing, etc. I continually asked if there were any further surprises, numbers, or anything else that may change the financial numbers or that could potentially affect the closing costs. I was reassured over and over. Unfortunately, my loan estimate to closing disclosure changed by more than $5,000. Yes, Justin and Veteran's United (VU) added lender credit, but this was only to get me at the rate they had promised from the beginning. Then, when the $5,000 change occurred, after I negotiated my rate back a little bit, more credit was given, but again, only because I was about to walk away when it became apparent I understood that they violated a federal law, which specified certain areas of the loan estimate couldn't change by more than a specific percentage. Regardless, I was supposed to receive my full $4,000 deposit back and ended up only getting $2,200 when all was said and done. I am not the first veteran to buy a condo, so for this lender to be unable to be transparent OR for them to fail to include the correct items on a loan estimate is unprofessional and deceptive, to say the least. I would have backed out, had I been given the chance, but the closing date was the next day. To give context: They were still changing up numbers and not getting it right, up to 4 hours before closing. That is how unfortunate this process was. I should have gone to Navy Federal or another lender. I will not be recommending them to any friends or family and will, in fact, tell fellow service members and others to steer clear of VU. I really had high hopes for them. This is unfortunate.

Response from Veterans United

Hi Derrick,
Thank you for taking the time to share this. I’m genuinely sorry for how stressful and disappointing this experience was, especially after such a strong start. When expectations are set and then change, it can understandably feel like trust was broken, and I hear how frustrating and unsettling that was for you.

You’re absolutely right to expect transparency and consistency throughout the loan process. Changes to numbers late in the timeline, particularly so close to closing, are incredibly stressful and not the experience we want for anyone, especially after you repeatedly asked for clarity and reassurance. I’m sorry we didn’t meet that expectation or give you the confidence you deserved along the way.

I also understand your concerns around the deposit and how those final outcomes felt, given the circumstances and timing. While I can’t address specific details in a public forum, I would really appreciate the opportunity to look into this more closely and better understand what happened from start to finish.

If you’re open to it, please reach out to our Client Advocate team so we can review your loan in detail and make sure your concerns are fully heard. You can contact us at 1-800-212-5200 or ClientAdvocate@vu.com. Our office hours are 9 a.m. to 5 p.m. Central Time, Monday through Friday, and messages outside those hours are typically responded to the next business day.

I truly regret that this experience fell short of what you expected and hoped for, and I appreciate you being honest about it.

Sincerely,
Claire S.
Client Relations Manager

5 out of 5 Stars
Photo submission from Kevin C.

We are grateful for this all star team, from day one they were on it and ensured everything went smoothly. Thank you all for all that you did to get us in our forever home.

headshot image of JB Barton

Loan Officer: JB Barton

NMLS# 1882020

5 out of 5 Stars
headshot image of Dustin Johnson

Loan Officer: Dustin Johnson

NMLS# 1927297

5 out of 5 Stars
headshot image of Ty Reece

Loan Officer: Ty Reece

NMLS# 1698020

5 out of 5 Stars
headshot image of Shannon Hudson

Loan Officer: Shannon Hudson

NMLS# 1078335

5 out of 5 Stars
headshot image of Mark Dischert

Loan Officer: Mark Dischert

NMLS# 375802

4 out of 5 Stars
headshot image of Jake Faerber

Loan Officer: Jake Faerber

NMLS# 838645

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Experience first-hand why 357,323 homeowners give us a perfect score!

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5 out of 5 Stars

Great group of people to work with

headshot image of Amanda Lister

Loan Officer: Amanda Lister

NMLS# 1918805

5 out of 5 Stars
headshot image of Hayley Glennon

Loan Officer: Hayley Glennon

NMLS# 2566042

5 out of 5 Stars

Donald and Lisa were great to work with. It took three attempts before we settled on the home we purchased and both of them answered every question promptly. We are very happy we chose Veterans United for our big move to Texas.

headshot image of Donald Webber

Loan Officer: Donald Webber

NMLS# 892467

5 out of 5 Stars
headshot image of Dane Frazier

Loan Officer: Dane Frazier

NMLS# 1779989

5 out of 5 Stars

The team I was assigned to was amazing! They were patient, understanding, and willing to take the time to work around the clock no matter the situation you may be in. There were some circumstances, Veterans United was willing to take house calls during non-working hours. The dedication was visible from both Veterans United and the realtor.

headshot image of Michael Jones

Loan Officer: Michael Jones

NMLS# 1629215

5 out of 5 Stars
Photo submission from Lisa J.

Even the title company and my realtor were ecstatic working with Carl and the team! Everyone was exceptional!!!!

headshot image of Carl Thomas

Loan Officer: Carl Thomas

NMLS# 1030850

5 out of 5 Stars

Thank you VU team especially Wade, Wesley, Tyler and Phoebe. We’ve bought a few houses with VU and every time has been a smooth process. The team is always fast to respond and keep us in the loop at every step during escrow.

headshot image of Wesley Earl

Loan Officer: Wesley Earl

NMLS# 1631182

4.5 out of 5 Stars

I like veterans in United home loan this was my first home and Jake and the rest of the crew there was it was really helpful especially Jake you know you can tell that he's a man about business but he he knew I didn't know very much about it so he was a little patient with me and I appreciate all y'all guys over there if there's anything that I need to know I feel like I can ask so I feel like this this alone it's going to be something that I can enjoy paying off because they help me try to get in the right place so that I might be able to hold this long down well I appreciate y'all very much and thanks love me free services I said thanks a million for your services sign David Lane

headshot image of Jake Force

Senior Loan Officer: Jake Force

NMLS# 1040763

5 out of 5 Stars
headshot image of Christopher Stieffermann

Loan Officer: Christopher Stieffermann

NMLS# 1136517

5 out of 5 Stars
headshot image of Kelsey Allen

Loan Officer: Kelsey Allen

NMLS# 1947880

1 out of 5 Stars
headshot image of Dan Salter

Loan Officer: Dan Salter

NMLS# 1407348

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