It was a great experience and we would do it again in the future. Jodi and Neisha were very diligent in answering questions and completing the process.
Hanna and Maddison were awesome to work with. They helped guid me through the home buying process, and took a tremendous amount of stress off me. I would definitely recommend veterans united
What a great experience! They make it so easy with the app. No more having to fax tons of pages of information, just take a photo of the necessary documents and upload them. The app “to do” list keeps your tasks at your fingertips. The staff we dealt with were kind, courteous and extremely knowledgeable. We went from toying with buying a new home to closing in less than 2 months. I will definitely tell our friends about Veterans United.
Austin was amazing. Everyone I worked with on this end was awesome. As a rookie homebuyer they did everything to help me and were great to work with 10/10 would do it again.
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Aaron and his team were very attentive and answered all my questions in detail. I took time to decide whether to refinance with VU or switch. Hands down it was the customer service that brought me to my conclusion and stay with VU. Also they are realistic and will be honest with your affairs. That means a lot in today’s market and environment.
Jeff and his team has been outstanding since the very first call. I never felt lost in the process as far as financing was concerned. Jeff was very proactive in tackling any issues and got me to the closing table more smoother then an apartment rental can lease. Yes I recommend because VA United is taking care of veterans.
I had a wonderful experience with my whole team: no complaints, no wishes for any other services. Your time is the best. I especially appreciated the checklists! I will gladly recommend you down the road. Thank you for being in my corner.
Excellent level of professionalism, great team of dedicated hard working individuals willing on to help Veterans.
My experience rating with Veterans United is all because of my Loan Officer, Drew Tillman. He went above and beyond, supporting me throughout the entire process home buying process, educating me, and ensuring all deadlines were met, even inconveniently, on a holiday weekend. Drew really made this first-time home-buying experience feel simple and took the guesswork out of the things I did not fully understand. Big thanks go out to him and his team!
I had an excellent experience with Veterans United Home Loans. From beginning to end, the team was professional, responsive, patient, and genuinely committed to helping me successfully navigate the home-buying process.
Let me highlight that I was 'just looking' and filled out the online application not thing that within minutes the amazing Zachery Nelson would be calling. He was so friendly, professional, and welcoming, that instead of saying “I’m just looking” I stayed on the phone with him and explained my situation. I was immediately pre-approved and next thing I know, I had a realtor, a dashboard page on your website, and an entire team of Veterans United professionals to help me navigate the home buying process, up to and including utilities connection and contact information, home alarm system, law service, home decor, city and county information - even garbage pick-up. Who does that????? these human touch services are truly unheard of. Truth be told, between June 22nd and August 10th the team at Veterans United basically carried me to help me through this process to the finish line. It was absolutely amazing.
There were several moving parts and a few challenges along the way, but I always felt that the team was working with me rather than simply processing a loan. Questions were answered promptly, concerns were taken seriously, and when an issue arose, they worked to find a solution and keep the process moving toward closing, with a smile on their face, although I was not looking at them, I could feel it in their warm and encouraging emails.
As a veteran, I especially appreciated being treated with respect and understanding throughout the process. Purchasing a home is a major financial and personal decision and having knowledgeable people guiding you through it makes an enormous difference.
I am very grateful to the Veterans United team for helping me reach the finish line and become the proud owner of my new home. I would absolutely recommend Veterans United to other veterans and military families looking for a lender that understands the VA home loan process and truly cares about its customers.
One last thing before I close. The team connected me with Malachi Gaddis, a local real estate agent who was truly phenomenal. I am so very happy to have made that ‘just checking’ inquiry because it began a short and happy journey from beginning to end. Thank you for the home welcome gift to each and everyone of these amazing team members led by Zach: Britney George, Tre Manuel, Greg Wiele, Sami Lick, and Malachi Gaddis and everyone at Veteran's United. Please extend my warmest and most sincere regards.
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Heidi and her entire team stayed on top of EVERYTHING.
We even had a curveball thrown at us when closing got pushed up a week, about 2 weeks from losing. Heidi said "Let us get to work", and she and her team made it happen. Everything went as smooth as silk. Couldn't have asked for more, and cant recommend enough.
Jennifer & Sara were amazing ! They made the process so easy and smooth and were available every step of the way!
I'm very glad I chose Veterans United to purchase my first home. The whole home buying process seemed very overwhelming but they somehow made it understandable in bite size pieces. I was super anxious and lost at the beginning and they held my hand at each step. With their insurance brokerage, I found cheaper auto, home, and flood insurance.
Our experience working with Ellis and his team was so great. He always answered my continuous questions with kindness and never made me feel “less than” or a bother. Once we went under contract, he and Curtis moved everything through so quickly and smoothly. We are so grateful and love our new home! I would highly recommend them to anyone!
