Kara and her team were amazing to work with. They went above and beyond and were so helpful during the entire process. She answered every question we had and was only a text away. I would absolutely recommend Kara to anyone.
Using Veterans United for the purchase of our new home was the best decision we could have made. From start to finish the whole team was working for us and made this process a breeze, I highly recommend Veterans United to everyone.
We feel we did not get good response from the loan officer. We would have to call and leave multiple emails or messages to grt a response and it was frustrating at times. The only reason we even kept with your organization is because of Hope. She responded to us and got what we needed.
Response from Veterans United
Hi Gabriel,
Thank you for sharing your feedback. I'm sorry to hear you had difficulty getting the communication and responsiveness you expected during your loan process. I understand how frustrating it can be to make multiple calls or send multiple messages before receiving a response.
I also appreciate you recognizing Hope's efforts. I'm glad she was able to provide the support and communication you needed, and I'll be sure to share your kind words with her.
If you'd like to discuss your experience further, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
Easy to work with answered all my questions
I highly recommend using Veterans United Home Loans. If I had to do it all over again, knowing what I know now, there’s no question that I’d use Veterans United again.
Derek was Aces!! He made my transaction comfortable, smooth, and removed my worries. He was there throughout the whole process. Always asked questions, and always answered or returned my calls. Thank you Derek!!!🙏🙏🙏🙏
I keep returning to veterans united because of their amazing customer service, fast response times, and genuine care for their clients.
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Ryan is great and has helped me with my initial purchase of the home and refinance.
Eric was really good very easy to work with super cool guy would recommend to anyone! The whole team was good people im not easy to get along with under stress and they all kept their cool keeping mine! Very satisfied!!!!!
I’ve been active duty for nearly 28 years and this was my first home purchase. Josh Jennett absolutely set the standard for future home-buying for my family and me. He was ahead of the problem curve by several steps led the way over the goal line. Josh is a tier one representative for home-buying and VU is lucky to have him on the staff.
Everyone involved in this process were extremely helpful, transparent, and always willing to answer my many questions. Thank you all for helping make our dream come true!
Sr. Loan Officer Mark Manos delivered well beyond our expectations and we couldn't have asked for a better service as first time / VA buyers. He consistently managed the entire process to work in our best interest, was transparent throughout, and answered every single question as an expert with seasoned knowledge. Highly recommended for any vets in the San Diego region.
My team was amazing and I’m so glad I was able to experience them!
Corey and Sam were great. They helped everything go smoothly.
