Colin and the team were seriously amazing. He was extremely patient in answering all our questions and gave very clear information regarding the loan and process. His effort and communication was one of the reasons we went with veterans united.
This has been the easiest process ever. Everyone has been super helpful and polite, and the app is super user friendly.
I wasn’t ever able to get ahold of anyone on my team with veterans united. Nothing was ever explained to me by them and I hate that everything communication wise was done through the app and email.
Response from Veterans United
Hi Daniel,
Thank you for sharing your feedback. I'm sorry to hear you left the process feeling unsupported. We understand how important it is to be able to reach your loan team and receive clear explanations throughout the homebuying process, and I apologize that this wasn't your experience.
While many of our tools are designed to make communication more convenient, we understand they should never replace personal, timely conversations when they're needed most. We appreciate you bringing these concerns to our attention, as feedback like yours helps us identify opportunities to improve.
If you have any additional questions or concerns, our Client Advocate team is available at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
Alex and the entire team. John Kirby, and Madeline were all amazing! How easy it was to reach all of them, and the speed at which they were able to reach back out was truly phenomenal. Closing in 23 days... WOW!
I recently completed my latest home purchase with the help of the amazing team at Veterans United, and I couldn’t be more pleased. From start to finish, every single team member added value to the process and made this experience one I will never forget.They were professional, knowledgeable, responsive, and genuinely cared about making things as smooth and stress-free as possible. I felt supported every step of the way—whether it was answering my questions promptly, guiding me through paperwork, or just being there to reassure me during the more intense moments.What really stood out was the way they worked together seamlessly. Each person brought their own expertise and attention to detail, and it was clear that their priority was making sure I felt confident and informed throughout.Thanks to Veterans United, I not only found a new home—I also found a team I’ll absolutely return to for future purchases. Thank you all for your outstanding service and dedication!
I asked to do things with pen and paper, because I am not adept with the internet or a computer. They insisted on using internet. That was very frustrating for me. However, Ashley was quite helpful when I hit a snag.
They worked with me through everything and made sure I understood everything I am very happy I chose veterans
I had a very positive experience with Va home loan, Allison and Eric were very helpful and I thank them both
From the very beginning working with Mrs. Myer she helped me every step of the way to get my credit where it needed to be. She always responded and never judged in the slightest. Her sound advice is the biggest reason I was able to close on the home I got. Mr. Bryant ALWAYS took the time to call and explain things so they didn’t get lost in context through text. Mrs. Haynes processed everything seamless for me and was always available and provided very consistent communication from start to end. Before this survey I recommended to my realtor that if veterans like me are asking her what to do that she point them in VU’s direction.
Scott Montgomery (Loan Officer) and Jayde Gebhardt (Loan Coordinator) were absolutely great to work with. Despite some minor bumps, they worked diligently to ensure I got the house I wanted. I can’t thank them enough!
Really great organization. They help you every step of the way. This is my first time buying a home and I never felt in the dark or unsure as everything was explained thoroughly the whole time. They have a very professional, polite, informative, and responsive team. I definitely would recommend their services!
Worst home buying experience we've ever had.
Exellent service! This is my second home buying with same loan officer, Cal.
We recently closed on another home with the help of Bryant at Veterans United, and once again he exceeded our expectations. This was our third time working with him, and every experience has been outstanding.Bryant is knowledgeable, professional, responsive, and truly cares about his clients. He made the entire financing process smooth and stress-free, keeping us informed every step of the way and always taking the time to answer our questions.We couldn’t be happier with the excellent service he provided. If you’re looking for a lender who is trustworthy, dedicated, and goes above and beyond, we highly recommend Bryant and the team at Veterans United. We look forward to working with him again in the future!
What a great experience for me and my family.
The loan was super easy the team was outstanding
Working with the Veteran's United Family with Trey as my initial contact was GREAT.
Trey was there for me when I had questions, and he was quick to answer even while out of town! Trey stayed with me as more members of team were forming the closing team.
He was a reliable contact throughout my buying process.
Need to improve on communication to person making loan
I want to take this opportunity to thank and commend both Andy Harris and Taylor Staelens. Both were with me every step of the loan process and provided me invaluable assistance. Thank you both!
From the first day through closing the team was proactive and supportive in our journey to get into our first home! It was an outstanding experience and are grateful for the expertise on the whole team!
Jared and his team take care of the heavy lifting so you can focus on finding your dream home! Absolutely won’t do another move without them
The team did an awesome job of keeping me informed and researching information for me. If I had a question i received an answer quickly and im impressed with how professional everyone was.
Jon and his team were amazing. This was the 2nd time that him and his team has helped my family and me get our dream home
Drew and his team were phenomenal and I would and will recommend them to everyone I know! Thanks Drew!!
