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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

386,977

Total Customer Reviews

98.1%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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Showing all 386,977 unfiltered, unedited reviews

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5 out of 5 Stars
Would Recommend

The process was tough and I imagine we were just the outlier and Murphy’s law kicked in. However things as far as personal relationships formed and maneuvering throughout the stress was amazing. Josh and his team did their absolute best no doubt. I HAVE TO SAY SHOUTOUT TO MEGAN for being the best.

headshot image of Joshua Salicco

Loan Officer: Joshua Salicco

NMLS# 1048961

5 out of 5 Stars
Would Recommend

Thank you so much Veterans United team! We really appreciate your help with all of this!

headshot image of Matthew Perona

Loan Officer: Matthew Perona

NMLS# 1812029

5 out of 5 Stars
Would Recommend

Long drawn out battle but everyone fought their way through and kept me on track. Nobody stopped fighting for me even when I thought all was lost. You couldn't find a better team to take of service members. Thank you all for your dedication to excellence!

headshot image of Zack Schwartz

Loan Officer: Zack Schwartz

NMLS# 1956969

3.5 out of 5 Stars
Would Recommend

Could have a bit less of confusion during the process but, they got the job done. My hat's off to them.
I own a new home. They made it happen!
God bless ALL of you!!!🙏🙏🙏

headshot image of Tyson Brockmeier

Loan Officer: Tyson Brockmeier

NMLS# 1278273

5 out of 5 Stars
Would Recommend

Dan, Chelsea, Tim were wonderful to work with. Am sure most every process has their own bumps in the road. Each and every time there was a concern the team jumped right on it and produced a smooth closing. Great job everyone involved, will highly recommend!!!

headshot image of Dan Salter

Loan Officer: Dan Salter

NMLS# 1407348

5 out of 5 Stars
Would Recommend

Denise our agent was absolutely amazing. Being over 1500 miles away was always available and kept us updated on what was needed. Veterans United has gone above and beyond our expectations.

headshot image of Hayden Salmons

Loan Officer: Hayden Salmons

NMLS# 2255857

5 out of 5 Stars
Would Recommend
headshot image of Nathan Jackson

Loan Officer: Nathan Jackson

NMLS# 1223739

5 out of 5 Stars
Would Recommend
headshot image of Alec Garbs

Loan Officer: Alec Garbs

NMLS# 2080039

5 out of 5 Stars
Would Recommend

The entire team worked with me to make the process fast and smooth. I am definitely going to recommend them to all my vet friends!

headshot image of Kenny Scheer

Loan Officer: Kenny Scheer

NMLS# 2253513

0.5 out of 5 Stars

Thank God we’re finished with them and in our home. After 2-3 months of them adding things last minute changing our closing date

Response from Veterans United

Cristin,

Thank you for writing. I’m sorry to see this and we’d like to learn more. Our Client Advocate team is available to listen and learn how we can do better in similar situations going forward. We hope to hear from you soon and wish you the very best.

Sincerely,
Kendra, Client Relations

5 out of 5 Stars
Would Recommend
headshot image of Juliana Eckles

Loan Officer: Juliana Eckles

NMLS# 1126762

5 out of 5 Stars
Would Recommend

Fantastic service!
10 out of 10 would recommend!!

headshot image of Wes Dyer

Loan Officer: Wes Dyer

NMLS# 1945043

5 out of 5 Stars
Would Recommend

I would recommend Ali and her team to anyone and everyone.

headshot image of Ali Schellenberg

Loan Officer: Ali Schellenberg

NMLS# 759461

5 out of 5 Stars
Would Recommend

Thanks to everyone on the team. Especially Ginny. This is the second home we have bought through her and they both went smooth

headshot image of Ginny Young

Loan Officer: Ginny Young

NMLS# 187898

5 out of 5 Stars
Would Recommend
headshot image of Kristin Riney

Loan Officer: Kristin Riney

NMLS# 1402291

2.5 out of 5 Stars

Nicole and Julie made a substantial mistake on closing day and we weren’t able to put a large down payment on the mortgage. This lack of attention forced us to sign the mortgage and not put 40000 as a down payment. I will never recommend this mortgage to any veterans. Serving this country and being a disabled veteran makes me extremely disgusted the way we were treated. Shame on you and this company.

Response from Veterans United

Hello Joanna, we appreciate your feedback on this matter and so sorry to hear about your experience. A member of our Client Advocate team has attempted to reach you and we invite you to connect with us further. Discussing the details around your final closing figures is part of our commitment to deliver outstanding service. Veterans United does not directly control the majority of these costs like taxes and insurance, and it is expected that earlier cost estimates will differ from final closing numbers. It is our goal to be there for you every step of the way to explain and demonstrate all changes. We appreciate your calling attention to this aspect and will always be available if you wish to discuss in greater detail.

5 out of 5 Stars
Would Recommend

As I stated earlier this is been a wonderful wonderful wonderful experience I would definitely be using veterans United in the future and I would definitely want the same team that I had this time around. What an amazing job I am 2000% satisfied with the process

headshot image of Nyk Farris

Loan Officer: Nyk Farris

NMLS# 1627933

5 out of 5 Stars
Would Recommend

I want to give a great thank you to all of my team. They were amazing and making this purchase from out of state was a true blessing. They were all honest and outstanding people. Again, thank you all so very much for everything.

headshot image of Jessica Bailey

Loan Officer: Jessica Bailey

NMLS# 2122253

5 out of 5 Stars
Would Recommend

Overall we found the team at Veterans United lead by Larry to be very personally motivated to create a delightful experience in the purchase of our home.
Thank You so much
Sincerely Fernando & Lynda

headshot image of Larry McGallagher

Loan Officer: Larry McGallagher

NMLS# 1464194

5 out of 5 Stars
Would Recommend
headshot image of Eric Marcille

Loan Officer: Eric Marcille

NMLS# 1435911

5 out of 5 Stars
Would Recommend

Casey and the team made this whole process pain free and fun. Thanks guys! My next home load will be with you.

headshot image of Casey Schaedel

Loan Officer: Casey Schaedel

NMLS# 2084574

5 out of 5 Stars
Would Recommend

I loved the treatment and professionalism of my loan officer and his team. Great experience, thank you for making my dream come true. You guys are awesome!!

headshot image of Dane Frazier

Loan Officer: Dane Frazier

NMLS# 1779989

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5 out of 5 Stars
Would Recommend

I was amazed at Veterans United through and through. You see the commercials, what the customers reviews are, and think to yourself “there’s no way they’re that good.” Or, “That sounds to good to be true.” But as it turns out you guys really are that good. We are beyond impressed with the professionalism of all the staff we had dealings with and shocked at how easy they made the home buying process, from start to finish. This was a phenomenal experience and we will recommend Veterans United to everyone we know and should we move again we will DEFINITELY be using Veterans United again!

headshot image of Rob Weigand

Loan Officer: Rob Weigand

NMLS# 1435397

4.5 out of 5 Stars
Would Recommend
headshot image of Dan Hopkins

Loan Officer: Dan Hopkins

NMLS# 1525090

5 out of 5 Stars
Would Recommend

My husband and I highly recommend VU to any veteran looking to buy a home. We tried about a year ago to buy a home and the local lender we used was AWFUL! She didn't know how to handle a VA Loan. Was confused about all the paperwork. Kept asking us for more and different paperwork all just to get preapproved. After about two weeks of fuss, she finally said "You don't qualify, sorry." It left a really sour taste in our mouths. Veteran's united washed out pallets clean! Our whole team was incredibly friendly and fast paced and COMPETENT. Todd, Alexis, and all the background people that we don't know the names of, thank you for helping our growing family get our first home.

headshot image of Todd Rozanski

Loan Officer: Todd Rozanski

NMLS# 2351874

5 out of 5 Stars
Would Recommend

Great service overall!!

headshot image of Brandy Clarke

Loan Officer: Brandy Clarke

NMLS# 2116675

5 out of 5 Stars
Would Recommend

Nothing to say other than AWESOME TEAM!!!

headshot image of Ashley Khederian

Loan Officer: Ashley Khederian

NMLS# 1018475

5 out of 5 Stars
Would Recommend
headshot image of Carma Bittle

Loan Officer: Carma Bittle

NMLS# 1366915

5 out of 5 Stars
Would Recommend

Mark, Kara and the team were phenomenal to work with! It was my second time working with Mark and his team. I shopped around and quickly realized, Mark, Kara, and the team were second to none. I would recommend them to everyone I know buying a home.

headshot image of Mark Dischert

Loan Officer: Mark Dischert

NMLS# 375802

5 out of 5 Stars
Would Recommend

As a first time home buyer, the team was a true dream to go on this journey with.

headshot image of Vishal Patel

Loan Officer: Vishal Patel

NMLS# 1233368

More Reviews

See all 386,977 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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