Excellent Excellent service. Kenny along with his team were outstanding, love them. We put them in a short turnaround situation and they excelled. So very elated to have worked with them
Complete outstanding service and usage for buying a home. Especially first time buying at all. It really enlightens and paves the way for success in the future if you know how to plan it right. Just be sure to have a couple of bucks in your pocket for expected out of pocket expenses.
Highly recommended!!! I want to thank Veterans United for making the home buying experience easier for me. They were with me every step of the way, especially being a first-time homeowner. Thank you for giving me the ability to provide my family with our forever home.
Chelsea, Doug, Anthony, and all who helped me get the home loan did an excellent job. Every thing was done on time and answered every question I had.Thank you guys!
Great service. Was there for me through all of the process
There is a real lack of communication. I had no instructions or anything about what to do during closing day despite me trying to get in contact with my loan officers.During the closing process I had no representation and the only physical thing I was able to see from VU was the gift box that was sent. Such such an emotional moment, I had no person guiding me and was essentially playing phone tag for 3 months. Last minute 48 before closing was told that the insurance stuff I had that you guys set us up with wouldn't work and needed to speedily find someone else.Fees were astronomical compared to friends who used different VA loan companies
Response from Veterans United
Hi Kimo,
Thank you for sharing your feedback. I'm sorry to hear that your experience left you feeling unsupported during such an important milestone.
I understand how disappointing it would be to struggle to reach your loan team, feel uncertain about what to expect on closing day, and not have the guidance you needed throughout the process. Buying a home is a significant and emotional moment, and it's important to feel informed and supported every step of the way. I'm also sorry to hear about the last-minute insurance concerns and your frustration regarding the costs associated with your loan.
I'd like the opportunity to learn more about your experience and review your concerns. Please contact me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received outside those hours are typically returned the next business day.
Sincerely,
Claire S., Client Relations Manager
they made the whole process so easy and quick
Paula and Colleen were fabulous! Always quick to respond and helpful with all of my questions! This was such a quick and smooth process!
Jason Balls it was very professional, helpful.
Articulate, an intelligent in assisting me as a veteran. I am grateful and thankful for the entire team at veterans. United home loans.
Thank you to Taylor Deppe, Jill Birch, Jayme Russel and everyone who assisted in this process. Blessed and honored homeowner for second time using VA loan.
Purchasing a home can be frustrating and Veterans United made the frustration very minimal. Whenever we had a question they had an answer.
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Amanda and all were 10/10
I would like to thank everyone involved in the process! It all went smoothly and quickly, and I would recommend Veterans United and Julie Diers wholeheartedly!
Everyone is thoughtful, patient , and encouraged when I was nit understanding and helped ne understand and was able to continue onward in completing the task. We are so happy to be a part of the united veteran family.
