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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

389,939

Total Customer Reviews

98.1%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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Showing all 389,939 unfiltered, unedited reviews

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5 out of 5 Stars
Would Recommend

I'm very happy with Veterans United. They made the home buying process much easier for me.

headshot image of DJ Leverton

Loan Officer: DJ Leverton

NMLS# 1407046

5 out of 5 Stars
Would Recommend

This is the team I will be using in the future for any and all of my home loan needs. The bar they set was too high for anyone else to even come close that there is no need to look elsewhere. Very happy with the end result. Will be recommending Mark and his team every chance I get.

headshot image of Mark Dischert

Loan Officer: Mark Dischert

NMLS# 375802

5 out of 5 Stars
Would Recommend
headshot image of Josh Capron

Loan Officer: Josh Capron

NMLS# 1232378

5 out of 5 Stars
Would Recommend
headshot image of Cody Smith

Loan Officer: Cody Smith

NMLS# 1074565

5 out of 5 Stars
Would Recommend
headshot image of Marlon Galbreath

Loan Officer: Marlon Galbreath

NMLS# 1329978

5 out of 5 Stars
Would Recommend

Thus was the 3rd time I used my VA loan benefit and was by far the best experience. The process was seamless and not stressful at all. I highly recommend VU to any veteran looking to purchase a home.

headshot image of Kyle Bakker

Loan Officer: Kyle Bakker

NMLS# 1698016

5 out of 5 Stars
Would Recommend

I'm not really sure what I can say to express my gratitude for Aaron and Veterans United. Owning a home has been something I've wanted for years. And everything worked out the way its supposed to. I can't say enough good things about Aaron. And the other members of the team as well.Today, I'm standing in my brand new D.R. Horton kitchen writing this review. And it couldn't of been done without you amazing folks.Thank you from the bottom of my heart. My 2 boys and I, have a beautiful home.

headshot image of Aaron Madrid

Loan Officer: Aaron Madrid

NMLS# 1161632

5 out of 5 Stars
Would Recommend
headshot image of Scott Davis

Loan Officer: Scott Davis

NMLS# 1725328

5 out of 5 Stars
Would Recommend

Veterans United and the team was fantastic every step of the way. This program allowed me to buy a beautiful home. I’d highly recommend them to any veteran looking to buy a home.

headshot image of Jay Christman

Loan Officer: Jay Christman

NMLS# 1812715

5 out of 5 Stars
Would Recommend

The team responded to every question within a reasonable time even entertained my shenanigan's.

headshot image of Alberto Barba

Loan Officer: Alberto Barba

NMLS# 47902

0.5 out of 5 Stars

First loan I got with vu was great this last time was a nightmare and I will not recommend your company again

Response from Veterans United

Evan,

Thank you so much for writing. I’m really sorry things did not go well this time around. Our Client Advocates are here to listen if you’d like share more from your most recent purchase. We’re here to support you and can look into this further with you if you’d like. Wherever we can take steps to make this better we’d like to try.

Thank you again for letting us serve you all the same.

Sincerely,
Kendra, Client Relations

3.5 out of 5 Stars
Would Recommend

Overall communication could improve, it felt like a lot of people involved but that communication wasn't clear between them

headshot image of Joe Krull

Loan Officer: Joe Krull

NMLS# 1847861

5 out of 5 Stars
Would Recommend
headshot image of Jermaine Rivera

Loan Officer: Jermaine Rivera

NMLS# 2172159

5 out of 5 Stars
Would Recommend
headshot image of Maureen O'Hare

Loan Officer: Maureen O'Hare

NMLS# 1064196

4 out of 5 Stars
Would Recommend
headshot image of Ross Deeken

Loan Officer: Ross Deeken

NMLS# 1954658

5 out of 5 Stars
Would Recommend
headshot image of Vishal Patel

Loan Officer: Vishal Patel

NMLS# 1233368

3 out of 5 Stars
Would Recommend

It seemed that there was a lot of confusion throughout the process. It was Nathan's job to explain things, but it seemed like everytime we talked he was telling me that I misunderstood something, but after awhile you got to start to wonder if I'm misunderstanding so much than your not doing a good job of explaining. Other then that not bad for my first home purchase.

Response from Veterans United

Hi Caleb, thank you for your open and honest feedback.

We understand how the home buying process can get stressful, especially when certain aspects are not resolved quickly and accurately the first time. Delivering exceptional customer service is important to all of us at Veterans United and providing clear and effective communication is a top priority. A member of our Client Advocate team is available to discuss your experience in greater detail. Our hope is that your home serves you well and that our commitment to providing outstanding service will have a positive impact in the future.

5 out of 5 Stars
Would Recommend
headshot image of Moya Brown

Loan Officer: Moya Brown

NMLS# 1493916

5 out of 5 Stars
Would Recommend

Veterans United made it easy for us to trust them and trust that our experience would nothing less than spectacular. Everyone is always to kind to speak with and so professional and punctual. We will use veterans United any chance we get.

headshot image of Katie Rose

Loan Officer: Katie Rose

NMLS# 860643

5 out of 5 Stars
Would Recommend

I absolutely loved my experience with Veterans United. My entire team was really the best. I am a first time home buyer so I was confused and all over I was constantly making changes and they was very patient and helped me through it all. I absolutely loved it.

headshot image of Justin Phillips

Loan Officer: Justin Phillips

NMLS# 1803468

5 out of 5 Stars
Would Recommend

We've bought 13 homes...Veterans United is the BEST company we've ever worked with...

headshot image of Jake Hanson

Loan Officer: Jake Hanson

NMLS# 1068724

4.5 out of 5 Stars
Would Recommend
headshot image of Kayla Massie

Loan Officer: Kayla Massie

NMLS# 2121245

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5 out of 5 Stars
Would Recommend
headshot image of Seth Thompson

Loan Officer: Seth Thompson

NMLS# 1206491

5 out of 5 Stars
Would Recommend
headshot image of Hannah Liebhart

Loan Officer: Hannah Liebhart

NMLS# 1884776

5 out of 5 Stars
Would Recommend
headshot image of Cara Musick

Loan Officer: Cara Musick

NMLS# 1435899

5 out of 5 Stars
Would Recommend
headshot image of Rachel Bruce

Loan Officer: Rachel Bruce

NMLS# 951471

5 out of 5 Stars
Would Recommend

They were all so patient, professional and took such of good care of us, they even send a gift for my son's birthday it was unexpected but such a wonderful gesture, they do not see you as a client you feel part of the family and as a Veteran I appreciated that a lot, if you are a veteran they should not be another choice for you than veteran united they are superb with customer service and communication, truly a great experience

headshot image of Matthew Czerwonka

Loan Officer: Matthew Czerwonka

NMLS# 1073284

5 out of 5 Stars
Would Recommend

Amazed how quickly and smoothly the process went

headshot image of Carrie Freeman

Loan Officer: Carrie Freeman

NMLS# 1140687

2 out of 5 Stars
headshot image of Samuel Yoo

Loan Officer: Samuel Yoo

NMLS# 149705

5 out of 5 Stars
Would Recommend
headshot image of Samantha Rustemeyer

Loan Officer: Samantha Rustemeyer

NMLS# 1658101

More Reviews

See all 389,939 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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