We are thankful Greg was on top of our mortgage increase through changes we made, and contacted us to get our mortgage payment reduced by refinancing at a lower interest rate.
The process was easy and done in a timely manner. Everything was completed within 30 days or less, including in person signing of documents.
No complaints in the slightest. Process was easy and Veterans United made it painless. Would be glad to work with them again.
Working with Colin Park and his team at VeteransUnited was an awesome experience. After visiting many homes, my wife and I finally found the home we wanted. Colin was there throughout our whole home buying journey and made the process easy. Today I am a proud veteran home owner. I am glad I chose VeteransUnited!
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As a first time home buyer, United made every step easy. Always available to answer questions either immediately or as of the next working day. I could not be more happier with using United for our first home.
For people that specialize in loans for veterans and service members, they were very difficult to work with. When I tried to explain our situation with my being in airborne school and my wife having to be the main point of contact. They were not considerate at all and kept pushing my wife for information that she needed from me. I was gone for 12-15 hours a day with my phone off and my wife told them and they didn't understand that. I would not recommend going here for help unless you have lots of free time and know exactly what you're doing.
Response from Veterans United
Hi Nicholas, thank you for sharing this honest review. We apologize that our service did not provide the personalized experience you nor your wife expected throughout the process. It is true that the mortgage process can certainly feel intrusive, but we want to reassure you that this in-depth analysis is a worthwhile step. We do appreciate your comments immensely, and know how tiresome it can be to tackle paperwork head on each day. For this reason, it is our goal to guide you every step of the way and make the process seem as easy as possible. Your comments will help us ensure that we learn from mistakes and improve for the next customer. We value your business and hope you enjoy your new home.
The VU team was awesome. During our journey to buying our first forever home ever, I did not hear any words of negativity, they only had solutions to every bump along the journey. We had an awesome flow of communication, I always knew ahead of time what to expect. Once we decided on our forever home, everything fell into place flawlessly. We are very happy and satisfied new homeowners. Thank you Veterans United!!
This has been the most professional team to work with. But yet has the care and concern to get you through. Thank you Fahad Abdul and your team!!!
Most awesome of all!!!
Appreciate the customer focus everyone at Veterans United has.
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I was nervous to initially check it out, there was always an one excuse or another not to do it. My credit is not the very best but it is decent and it really has to be. Don't expect them to be able to accomplish a un realistic home loan. Be honest with Veterans United and the team assigned to you but more importantly be honest with yourself. Don't expect miracles, know your budget, be prepared, be proactive and most importantly be patient and respond to their request immediately. It's your loan after-all even though you'll feel like the team is only working on your loan, keep in mind they are also working on others and their loans but their response to your concerns are still their highest priority. Even by email which in some cases are at odd late / early morning hours. Just shows you they are definitely working on your behalf to give you their very best effort to make your loan happen. If your expectations are realistic and your honestly expecting a good experience you'll be satisfied. Unless your assigned Loan specialist team is Logan and his team then good won't be "good enough" of a rating you'll actually recieve an excellent experience. Also would like to say to you all that Logan's team includes a beautiful coordinator/specialist named Taylor working on your loan and she is a Rockstar, I give Taylor 100 stars as she is fantastic in all areas as well. If I had to do it again I'd request and not quit requesting for Logan and Taylor to be assigned to accomplish my loan package that's how great they are.
Logan and team made me the happiest new home owner i could be and like I stated above they are what makes the Veterans United Home Loan experience stand out among the rest.
Mystle and her team really knocked it out of the park - for a second time!! I have never refinanced a home before, but her team made it so incredibly easy and quick! They made sure I was 100% up to speed and comfortable with what was happening throughout the entire process, just like when I purchased a home with Mystle and her team previously. 10/10 would recommend to anyone looking into purchasing or refinancing a home!