excellent experience.
I had an outstanding experience working with Jason Hughes and the team at Veterans United during the purchase of my new home. From beginning to end, Jason was professional, knowledgeable, responsive, and genuinely committed to making the homebuying process as smooth as possible.He took the time to explain each step of the VA loan process, answered my questions, kept me informed throughout the entire journey, and made sure I always understood what was happening next. Buying a home can be stressful, but having a loan officer who communicates well and stays on top of everything makes a huge difference.
I will only use Veterans United from now on. My Wife and I were excited about working with Zach Roberts, We were referred to him by my Brother, (Eugene Russell ) Zach made this purchase nearly stress-free. It was truly a pleasure working with Zach and the entire Veterans United Team. My lender from this point on.
We are happy, but for my wife it was a process working third shift but she communicated when she could even at odd hours and veterans United worked with her and the hours she worked. She done most all of it where my hands are so cripple with Rheumatoid Arthritis. We are thankful for Chris and Patrick, and the rest of our team we had to go through the home buying process. We both found the home we wanted and Veterans United helped us make it happen! Thank you everyone, We recommend Veterans United to any veteran and or their family to reach out to them if they are looking g to buy a home.
The team was simply outstanding it’s like we got our own personal band rockstars. Awesome work from everyone involved in making our dream a reality.
Kurt was amazing and when I was frustrated he talked me through the situation. They made everything happen quickly and it was a great experience!
This is my first time using veterans united and I would 100% use again. Eveyone was very nice and knowledgeable.
I would not recommend because the things VU does for returning customers is very lack luster. Almost all competitors offered more $ and lower interest. After all the homes we have purchased, it was very disappointing to get less and less back as a returning customer.
Response from Veterans United
Hi John,
After trusting Veterans United with multiple home purchases, I can understand why this experience was especially disappointing. I’m sorry you were left feeling that your continued business wasn’t valued, particularly when you felt other lenders were offering more competitive options.
I appreciate you sharing this feedback, and I’d like the opportunity to learn more about your experience and concerns. Please reach out to the Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
The team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
Never an unanswered question. Help above and beyond anything you could have expected.
You aren't just getting a loan when you choose Veterans United, you are getting an entire team that is absolutely amazing. There isn't a better company to choose when buying a home if it's your first or your tenth house. These guys are absolutely incredible! Thanks to the great team we worked with at Veterans United, we were able to finally purchase our dream home! We did the easy part of finding it, but our VU team is the one to make it all happen. We are so appreciative of everything they did for us and wouldn’t have chosen anyone better. Thanks so much for making our dreams come true!
David Kohnle was awesome, helpful any time I needed anything at all!
Great experience!!!
Everyone did a great job. It was divicult, but we made it. Special thanks to Tim. He did a super job.
They were great
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Thank you to Aaron Guinn, Alicia Hart, Kathleen Spotts and everyone on the team. My experience with purchasing a house thru the VA was effortless . Couldn't have done it without them 👏 ❤️
Lance and Rynda were very good throughout the whole process. Everything was smooth as could be. Will use this team again for sure!-Paul
Very smooth process & help was at hand for any problems!
Thanks for all your help and assistance. Loving the house!
Veterans united is perfect for first time home buyers especially if they are overwhelmed with the daily task of being a veteran. Because, they understand what you are going through as a veteran and are extremely gentle and easy on the mind, while going through the necessary steps of purchasing a home!
John and his whole team are and was outstanding to work with on buying our new home can’t say enought how pleasant and great they were
Chase at veterans united was great. His team got us through our first home buying process smoothly and they were on top of everything. We closed on a house in less than a month. My time was very limited because of my job. They made it easy for the documentation and very good communication. I’d recommend anyone to them and would do it all over again with them without question!
Great communication , and customer support
