Too many negative surprises. honestly if I had known how the whole process was going to be I would not have done it
Response from Veterans United
Hi Bryan,
I’m really sorry to hear how this experience unfolded for you. Feeling caught off guard by unexpected steps or requirements during such an important process can be incredibly frustrating, and I understand why you’d say you might have made a different decision if everything had been clearer from the start.
We aim to set accurate expectations and communicate proactively throughout the loan process, so it’s disappointing to hear that this wasn’t your experience. Your feedback about the surprises along the way is important, and it highlights where we need to do better.
I’d appreciate the chance to learn more about what happened and see where we can provide clarity or support. If you’re open to it, please reach out so I can take a closer look at your situation.
You can contact me at 1-800-212-5200 or ClientAdvocate@vu.com. Our team is available from 9 a.m. to 5 p.m. CST, Monday through Friday, and we’ll follow up as soon as possible if you reach out outside those hours.
Sincerely,
Claire S., Client Relations Manager
I appreciated all the assistance. It had been 34 years since we last moved so it was nice having that helping hand to keep us informed and provide information as needed.
Leah Klasing was amazing as well. Very professional. Very helpful and informative throughout the whole process. The whole team was on point and professional the whole time and always let me know what was going on and helped when it was needed. I will definitely use the VU home loan again in the future.
Mr. Turner stayed in constant contact with me, keeping my wife and I updated and aware of any changes and/ or considerations. I appreciate his whole team for their attention to details and our concerns. I would like to thank Tyler and the rest of the Veterans United team for helping us secure the home we chose for our family.
This was the smoothest process I have ever been through. I thought it would be very complicated to buy a house but the team was great and all went well. We closed in a month once we found the house. Fast, professional, and very helpful!
The whole team was amazing! I’m a first time homebuyer and the made the process so easy if I could do it again I’d choose the same team
I would give Ben and his team a solid 15/10. He helped me a lot and was very professional. I have already recommended people to him.
Would absolutely recommend Veterans United to anyone!
Everyone looking to buy must contact Clint Hamilton for a clean and smooth loan process. Clint Hamilton and his team provided the best service and opportunity for mortgage service of our lifetime. Thank you, Clint and team.
Was not aware home had expensive repairs to be made. I feel misled. Now having to pay around $20000 before move in due to plumbing, electrical and rats.
Kapil, Eli kept me on track and kept me moving and we got done early. It don’t get any better than that.
Josh Jennett and his team work quickly and answer all your questions. I've been working with them for over three years since I got my first mortgage. They have notified me when refinances were beneficial and always kept me informed. I appreciate Josh and his team for all they do. Go with Veteran's United!
When we first began this journey we thought it was going to be impossible to get things done in our time frame. It was very impressive how fast and attentive our whole team worked. No matter what the situation is, they will work with it and help you with what you need to be done. We are so grateful for the work that Veterans United provided. This would have been impossible with them. Especially Josh, our loan officer. He was awesome to work with. We were very lucky to have him.
Michelle, Kaylyn, Sarah and the rest of the team were amazing! Every question was answered quickly, communication was constant and easy, the process could not have been more efficient!
