I have used Veteran's United several times and have been and continue to be extremely satisfied with their professional personal service. From my view, there is no better organization to work with for my Mortgage needs. Very Very Pleased
I cannot believe how easy working with my VU team was! I was so nervous about the home buying process (this was my first) and using my VA benefits. I was expecting my information to get brokered out and have a million people call me wanting my money. BOY WAS I WRONG! I’ve already recommended VU to my vet friends!
Thank you Veterans United for walking me through what otherwise may have been a frightening and nerve-wracking process. From ensuring my credit was right to work with my budget, you guys were with me through the entire process. I can't thank you enough. Tim #ProudVeteranHomeowner
Yes, I would definitely recommend this company. We worked with Matthew Gandlemyer, he was so calm, patient, and professional . He really worked hard for us. We had problems with V.A. financing and he got it solved. We thank him so much.
Simply put Brett was awesome.
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Always willing to answer or find answers to my questions.
Working with our loan officer, Moya, to secure our first home was smooth because Veterans United employees work tirelessly to lower barriers and make the home buying process fun! They set us up with a phenomenal real estate agent, Alissa, who gave us great advice and found a great home for us.
Great company!
We could not have asked for a smoother process in being a first time home buyer. From the beginning as we searched and read the many reviews, we just knew that's Veterans United would be the best option for us
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Getting a mortgage is always stressful. It is nice to know that Chase and the team at Veterans United are only a phone call or email away.
We really enjoyed all of the step-by-step process videos. This removed the stress associated with not knowing what to expect next. Thanks again for a very pleasant first-time experience. Our experience was exceptional! Our entire team of loan officers, concierge, and "behind the scenes" personnel made this first experience of purchasing a home very smooth and user-friendly. I would suggest going to the website and watching the video series to gain some perspective on what to expect from each step along the way. Veteran's United has made our family dream of relocating cross-country (from Tacoma, Washington to Ocala, Florida) to return to our pre-military service home come true. We could not be more satisfied!
Veterans United is a special Mortgage Vender, who helped my Wife and I purchase our home very easily.
I would not use this company again, nor would I recommend it to other veterans. The overall loan process was cumbersome and slow. Documentation requests were made piecemeal rather than gathering all required documents at once. It seems the underwriters were not fully aware of the necessary documentation for loan approval or denial. Overall, the process was challenging and difficult to endure.
Response from Veterans United
Hey JT,
I’m sorry to hear that your experience with us felt slow and frustrating. The home loan process can be stressful, and it sounds like the back-and-forth on documentation made things even tougher. Sometimes, additional documentation is needed after underwriting begins to clear or confirm conditions, but that doesn’t make it any less stressful to go through. You deserved clearer communication and a smoother process than what you described.
I’d like for my advocates to learn more about your experience so we can see where things went wrong and share your feedback with our team. When you have a moment, please reach out to us at 1-800-212-5200 or ClientAdvocate@vu.com. Our office is open Monday through Friday, 9 a.m. to 5 p.m. CST.
This was the easiest and least stressful way I could have imagined purchasing my first home. My team was absolutely amazing, and always made themselves readily available for any questions or concerns I had throughout the process. 10 out of 10 would gladly use Veterans United every time.
