Chad,Angelica and the whole team were extremely helpful and made the process seamless.
The team was very professional. They answered any questions that I had. The process was so seamless. I have never closed on a home in 22 days and this is my fourth home. I have recommended Veterans United to aa couple of dear friends. I am sure they will feel the sane way once the process is over.
Seamless and hassle free. Compared to all my other times we purchased a home, this has been by the far the was and best experience.
Everyone who I dealt with at Veterans United was very helpful, especially Joe Schumacher & Kara Stanley.
I had the best experience throughout; this my second home (sold my first) and the difference is night and day. I absolutely recommend Veterans United, can't beat the rate either. The entire Veterans United team is so professional in what they do, I am so grateful I chose Veterans United to establish my goal of owning a permanent home to live in! Best decision I have made in a long time, thank you Veterans United!
Kayla was outstanding. She was there for me throughout every step of my home buying journey. She went the extra mile and put my mind at ease.
I could not recommend Veterans United more.
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10 out of 10 for Shawn! 100% would and have already recommended using Shawn to a friend. I believe he went out of his way to ensure we had exactly what we needed for closing. His communication was outstanding and he was never too busy to answer questions. If you have a “kudos” reward/acknowledgment he absolutely deserves it. I will never have enough good things to say about him. So lucky we got paired up with him.Now, some of your other staff….: like Stephanie Sanders is about as useful as tits on a turtle. She doesn’t return phone calls for starters, even after leaving messages with questions. She kept requesting information that I didn’t have and she was told this (multiple times) I told her I didn’t have the information and I wouldn’t until after a certain time (HELOC paperwork that I could get after closing on that loan which she was given a date for) but kept insisting she needed it, in a an email that was shared with the sellers agent (which I did not appreciate) because that realtor was able to use against me, making me look like I wasn’t doing anything. Seriously, who does that. Stephanie would be the only person who would make me tell others to stay away from your company. She’s completely and utterly useless.But, to close on a happy note, totally appreciated Shawn. He was absolutely fantastic!
Brad hoelfelman and Melissa logston are 2 of the most professional people i have ever had the pleasure to do business with. They handled my loan as it was there own. They made themselves available 24/7 and always had the correct answers to my many questions. They are an asset to veterans united home loans.
Even though it is a long-drawn-out proposal until closing is complete, don't get frustrated. Veterans United keeps you informed about where everything is at and answers any questions you may have. Highly recommended. Very pleased with United Veterans and the home I was able to purchase in my retirement
Need to work on communicatios with customer
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Scott & Courtney were amazing! This was my first home buying experience and not even the home buying classes could ever fully prepare you for this but Scott & Courtney took extremely great care of me! They communicated EVERY step and listened to me and addressed ALL of my concerns. I experienced a moment of doubt and they pretty much assured me I had nothing to worry about. I was never ignored, rushed, mislead, Etc.. A honest hardworking team to get you to a clear to close and I have extremely grateful for them! Will certainly keep them in contacts for all home financing help!
Love the amount of help and reassurance I received while buying my family their first home! The connections with everyone at first was really overwhelming but everyone on the team has bee nothing but helpful and so patient with us making sure we were able to move into our home without issues.
The entire experience with Veterans United wasn't like a loan officer and loan specialist, it felt like friends helping each other. Look, for us veterans being genuine is huge. We can sniff it out when you aren't, and the entire team was rock solid genuine. I never had hesitation about anything. We finally did it! Thanks to Nick and Spencer for being there for us, they made buying in this crazy market a lot less stressful.
My team was absolutely amazing! Always happy to take my call and answer my million questions. I would very highly recommend Craig and Alex to anyone.
We had a few hiccups along the way, but I am going to say that Casey is responsive , I would always reach out to him in the future, my 2nd time with Veterans United and Casey.
Veterans United guided us from start to closing. They kept us in the know every step of the way. They were very professional and courteous.
The whole team from customer service, the concierge, the loan officer and loan coordinator were all superb in their response to questions, knowledge and confidence.
