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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

389,915

Total Customer Reviews

98.1%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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Showing all 389,915 unfiltered, unedited reviews

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5 out of 5 Stars
Would Recommend

Aleah and her team were amazing, words cannot describe how grateful I am for all the support and hard work they put in! Everyone was so quick to respond to any/all questions that I had during the home buying process.Brian, Brandi and Brittany made the process so much easier. Brandi and Brittany both put a lot of hard work and dedication into making sure I had all my documents turned in, and assisting with getting the documents that was required. Which relieved a lot of stressors off my family and I, so thank you both! Brian provided me with all the resources and contact information for the all service providers. Which helped a lot! All in all I would highly recommend Aleah and her team! They make you feel like family. They’re all very knowledgeable, passionate and timely with the services they provide!!! Thank you guys so much!!!!!

headshot image of Alea Schuyler

Senior Loan Officer: Alea Schuyler

NMLS# 2018647

3.5 out of 5 Stars

Very professional team and great tools to make the closing process easy.

headshot image of Caleb Batson

Loan Officer: Caleb Batson

NMLS# 1435015

5 out of 5 Stars
Would Recommend

I worked highly recommended veterans United when purchasing a new home!! They helped me every step of the thru all the twists and turns that came up in the process. Always available to answer any questions and resolve any issues!!

headshot image of Adam Canote

Loan Officer: Adam Canote

NMLS# 1464121

5 out of 5 Stars
Would Recommend

Would highly reccomend!!!!!

headshot image of William Reschke

Loan Officer: William Reschke

NMLS# 2042066

5 out of 5 Stars
Would Recommend
headshot image of Kelly Herigon

Loan Officer: Kelly Herigon

NMLS# 1812815

5 out of 5 Stars
Would Recommend
headshot image of Dan Hopkins

Loan Officer: Dan Hopkins

NMLS# 1525090

4 out of 5 Stars
Would Recommend

Veterans United took care of me. I was able to close and still have cash in my pocket. Ching, Ching.

headshot image of Angela Hake

Loan Officer: Angela Hake

NMLS# 1653266

5 out of 5 Stars
Would Recommend

Anyone with a VA homeloan please seek assistance with Stephen and his team. He is absolutely an angel sent from heaven. Thank YOU guys for YOUR service!!

headshot image of Stephen Coloni

Loan Officer: Stephen Coloni

NMLS# 2104813

0.5 out of 5 Stars

To give my honest opinion, If I were to deal with the Loan Officer and Loan Coordinator I had when purchasing a home through VA United home loans I would hands down do it again.! Unfortunately due to the underwriting staff for this company that was the most "Horrific" Experience I had at the settlement table. That staff is the complete definition of incompetent.! To have a Customer pushed back multiple days in settlement along with a two hour settlement at the closing desk when you had a timeline of 12 months to have everything in order.! They closed the deal on the word "Procrastination" . I had so much anxiety due to this underwriting staff I seriously thought I would never own this house.! If your a Veteran with PTSD and a high disability rating, They will make sure to trigger a episode based on the dysfunctional underwriting staff.! No concern what so ever for the customer.!

Response from Veterans United

James,

Thanks so much for your feedback. I'm so sorry for all you went through to get to closing. This doesn’t sound like the exceptional experience we strive to deliver at all. I looked up your loan to learn more and see Austin from Client Advocate has already followed up with you to discuss and address these concerns further. Our Client Advocate team continues to be here for you. Feel free to reach out to us again directly if you need anything else. We wish you the very best in your new home.

Sincerely,
Kendra

5 out of 5 Stars
Would Recommend

Special thanks to Kevin and his team for making my home buying experience easy. Kevin's team were able to answer all questions regarding the VA loan process, they were able to communicate effectively via text, call, and email which made things clear and easy to understand.

headshot image of Kevin Osterhaus

Loan Officer: Kevin Osterhaus

NMLS# 1960695

5 out of 5 Stars
Would Recommend
headshot image of Gus Branda

Loan Officer: Gus Branda

NMLS# 1230865

5 out of 5 Stars
Would Recommend

Veterans United made this process pretty darn easiest. They say buying a home is one of the most stressful events that will take place in your life, I would have to disagree with this group. Everyone worked together kept the lines of communication open. I closed 30 days from my Pre-approval. From start to finish they had me in my dream home in 30 days. Let's not forget Daniel, Craig's loan assistant. He would either answer all my calls or return them promptly while we were gathering documents for underwriting. My case was a special case and they worked with me until we found the solution to what the underwriter needed. If I ever buy another home, I will definitely use Veterans United in the future and recommend them to family and friends.

headshot image of Craig Patenaude

Loan Officer: Craig Patenaude

NMLS# 1698029

5 out of 5 Stars
Would Recommend
headshot image of Joseph Choi

Loan Officer: Joseph Choi

NMLS# 34787

5 out of 5 Stars
Would Recommend
headshot image of Chris Clark

Loan Officer: Chris Clark

NMLS# 2211769

5 out of 5 Stars
Would Recommend
headshot image of Ryan Sherman

Loan Officer: Ryan Sherman

NMLS# 1122103

5 out of 5 Stars
Would Recommend

Really felt good to have a whole team that's working with you to ensure you have a great experience and make it less stressful.

headshot image of William Spann

Loan Officer: William Spann

NMLS# 2220257

5 out of 5 Stars
Would Recommend
headshot image of Kenny Scheer

Loan Officer: Kenny Scheer

NMLS# 2253513

5 out of 5 Stars
Would Recommend
headshot image of Nathan Jackson

Loan Officer: Nathan Jackson

NMLS# 1223739

5 out of 5 Stars
Would Recommend

The entire team did a great job helping us get our house. Our real estate agent, Elaine, went above and beyond to help us find our home. Elaine was always available to help us see homes even short notice, and on weekends, she is the only agent we will use in the future and highly recommend to anyone looking for a home.

headshot image of Tate Unruh

Loan Officer: Tate Unruh

NMLS# 2000032

5 out of 5 Stars
Would Recommend
headshot image of Kevin Warren

Loan Officer: Kevin Warren

NMLS# 261072

5 out of 5 Stars
Would Recommend
headshot image of Tate Unruh

Loan Officer: Tate Unruh

NMLS# 2000032

5 out of 5 Stars
Would Recommend
headshot image of Stephanie Piester

Loan Officer: Stephanie Piester

NMLS# 2026815

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5 out of 5 Stars
Would Recommend
headshot image of Bill Musick

Loan Officer: Bill Musick

NMLS# 820645

5 out of 5 Stars
Would Recommend

This was my first time home buying experience. The whole team and veteran united was great choice for that. I love how they have online account to sign and upload any documents that makes it easy.

headshot image of Kim Ahrens

Loan Officer: Kim Ahrens

NMLS# 1734070

5 out of 5 Stars
Would Recommend
headshot image of Jason Brandau

Loan Officer: Jason Brandau

NMLS# 1999585

5 out of 5 Stars
Would Recommend
headshot image of Bill Musick

Loan Officer: Bill Musick

NMLS# 820645

4.5 out of 5 Stars
Would Recommend

Phenomenal team and process. From Hunter my qualifier, to Kara team lead, Thomas the person I interacted the most with and Brittany my concierge i am grateful to each one. God bless and thank you for this milestone in my life.Thank you
Amy Alexander & family

headshot image of Kara Vernon

Loan Officer: Kara Vernon

NMLS# 2052332

4.5 out of 5 Stars
Would Recommend
headshot image of Daniel Lowes

Loan Officer: Daniel Lowes

NMLS# 186468

4 out of 5 Stars
Would Recommend
headshot image of Eric Hermann

Loan Officer: Eric Hermann

NMLS# 128481

5 out of 5 Stars
Would Recommend

Thank you all for everything you do! Your efforts made this Veteran a proud homeowner!

headshot image of Ryan Trotter

Loan Officer: Ryan Trotter

NMLS# 2137396

More Reviews

See all 389,915 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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