All around great to work with and very prompt with answers, very highly recommend!!
The lending team was unprofessional, did not return messages nor phone calls, and did not communicate with me really at all. They passive aggressively argued with the title company while myself and realtor were cc'd. My realtor also tried to reach out on my behalf when they weren't responding to me and he was not able to reach them either. The rest of the members that I worked with at Veterans United were great.
Response from Veterans United
Hi Daesha, thank you for sharing your feedback letting us know about your experience. While we cannot make up for the experience you had, it is important that delivering excellent communication remains a top priority for our team. A member of our Client Advocate team is contacting you for more information and looking for ways we can improve.
All in all the Veterans United Home Loans was a great experience. It was the first time I had dealt with them, but I would gladly do it again they made all aspects of this buy without a hitch. Thanks to all, and I would recommend this company to any veteran.
I had a great experience with Veterans United. This was the 2nd house purchase I have made with Veterans United and again a very pleasant experience!! Thank you all for your help!!!
Jacob and Emily were a pleasure to work with! We will be recommending them to everyone we have the opportunity to. We can not thank you enough!
Great job! Everything went smoothly; no problems!!
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Well I must say it was long process and it was getting frustrating when I first started. That's when the team stepped in and ease the situation for my wife and myself. Now we are both happy. My wife wants to decorate as any wife would like to do. My dog and I are going to chill in the back and catch some sun rays. Thanks again for your Service.
Jamie and the team at Veterans United provided excellent customer service and was always available whenever I had any questions or concerns!
Josh and the whole veterans United team cares for each family and gives their heart and soul into each transaction. We have bought many houses and will only use Veterans United.
