We missed the close date. You had all the paperwork for 5 days and didn't look at it until the day before closing. The only way I knew we weren't going to close is you added a "task' to my "to do list" at 3:30 pm the day before closing, requesting more paperwork. This should have been at least a phone call. The next day Megan who I had been corresponding with would not reply to text or phone calls and turns out she was on vacation. This is a pretty stressful event and could have been avoided by looking at the paperwork early or at least communicating clear expectations and timelines. Doug was then able to get it done in a timely manner, but I had to be the one to put urgency on the situation.
Couldn't be more pleased with Devin and his team. Very professional, helpful and knowledgeable. Excellent all-around experience!!
I just wanted to thank each and everyone of you guys. You just made my dreams come true!!
Working with Veterans United was a fantastic experience from start to finish. Their team was incredibly knowledgeable, professional, and supportive throughout the entire home buying process. They went above and beyond to ensure that I understood each step, and they were always available to answer any questions I had. Their dedication to helping veterans achieve their dream of homeownership is truly commendable. I would highly recommend Veterans United to any veteran or military member looking to buy a home.
My experience with veterans united was excellent. Keep helping fellow veterans, you’re doing great work 👍
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absolutely phoenominal team
Mr John and Mrs Jamey are a great team, they were professional and very patient with me as I navigated the process. I will definitely recommend them
The loan process was good until we got within 4 day of the closing date.
My entire team was phenomenal! After a nasty divorce, I can say I knew going into the homebuying process that this was going to be an uphill battle. I spoke with our Loan Officer, Tony Stephenson, and immediately felt 100% better. It was going to take some work on our end, and some time, but there was a way we could make this as painless as possible. With several months of work, and very consistent communication back and forth, we were able to get the preapproval we had hoped for. We found a home that was perfect for our family, and Veteran's United made sure we never had any questions along the way. Several people kept us in the loop as to where our approval was in the process, what would happen next, and what was needed from us (if anything). I've bought a few other houses in my life and none of them went as smoothly as this one (something that I would've thought would be the opposite in the situation I was in). After my original documents were uploaded, I was never asked to send anything a second time, something that (if you've purchased a house before) you know to be a pain. Not with Veteran's United! They were very methodical and organized, and I really felt like I could trust them.The week before we closed on our home, we received a mysterious box in the mail from our Veteran's United team. To our delight, all of the wonderful people that had helped us with our loan had sent our children a little care package. We have three boys, the oldest being seven, and inside were loads of adorable nature-related activities. Colored pencils and scavenger hunt cards, a magnifying bug viewer, bubbles, and a special "moon-ball" that my 5 year old can't stop playing with- amongst other things. It was like all of the times we had "small-talk" over the phone, they really listened and took note; it felt like they really knew our family and we were absolutely taken aback by their generosity.I'm not one to write reviews, and I don't want to go on forever, but I would absolutely recommend Veteran's United, Tony Stephenson, Rachel Lenz, and Shanellen Sullivan to anyone who is in the market to purchase a home. From a real person with real experience, they treat you like long-time friends. Thank you to our whole team who pulled it all together for us to make this dream possible, we literally can't think of one bad thing to say. We are so grateful for all your help! Keep up the great work!
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They were very helpful with the process. I was so nervous about buying a house. They made the process very simple, and when I had questions they clarified them.
Quick, fast, and seamless.
Working with veterans United was an amazing easy effective process. From the first phone call over a year before we were ready to buy till our last after closing on our first family home.
This is my second loan and homebuying experience with Veterans United. They are the most professional knowledgeable. And experienced lenders you could ever find. Unfortunately, the market being what it is they will probably sell the paper to another mortgage, lender or service or which is what they’ve done in the past and unfortunately, Freedom Mortgage doesn’t even measure or hold the candle to Veterans United. I would be perfectly thrilled and happy if they would keep my paper and service my loan.
