Best customer service and support I have experienced in 30 years. From loan inception to closing, and mortgage servicing Veterans United Home Loans leads the rest of the pack. There are none better.
Great experience. First class.
Up until closing, everything was fine. My team was very responsive and answered a lot of my questions.However, the sudden unexpected delays in closing, despite my signing the waiver for the 3 day wait, and being delayed for over 3 hours during the actual closing appointment due to "technical difficulties", not allowing them to send the loan packet on time really put a bad taste in my mouth. Multiple phone calls to several members of my team, and phone calls from my real estate agent AND Titling officer to VU Personnel they personally knew resulted in ZERO information. No one could give us a timeline, or even truly explain what was going on. My loan officer couldn't even get information from his own company. This cost me several hundred dollars in hotel fees and rental extensions, none of which were reimbursed.
Awesome experience , the team made everything seem so easy and possible and now here we are in our new home. Thank you entirely.
Thank you for great home buying experience
Thank you to the entire team. It was an overall smooth experience.
Veterans United made me a homeowner. I don’t know that it would have ever happened if my loan team wasn’t at the absolute top of their game. The process is well organized, thoroughly planned, and delivered in an efficient application. Every member of my team was easy to reach if I had any questions, and they always had the answer I needed to continue the forward progress towards becoming a home owner.
I cannot express a sufficient level of gratitude for what Fahad, Matt and Sarah have done for me and my family. The words simply do not exist. It was their hard work that made it possible.
Thank you Veterans United!
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Great experience, Jim and Jake were great to work with the rest of the team. Overall a very pleasant experience.
Rachel helped us to achieve our dream of becoming a homeowner. She went over and beyond to help us get through our first time buying a home. Thank you to her and Joe for being there for any questions we had.
