Outstanding service and very professional!
This was a true experience. I would truly like to thank each and ever person that worked on my file. From Harris to John to James as well I think his name is Brad. Once I spoke with James in the absence of Harris, I was very much at ease. I really hope I havent left anyone out. I appreciate all the hard work that was put into my closing.
As well one thing that would help out tremedously is allowing the loan officers to have and assistant. They should be their back ups during the times that they are out sick or on vacation. Just so that someone nows whats going on when there is an emergency. You never know how things my go. I have am very thankful.
Nearly every encounter with anyone from Veterans United was with a knowledgeable, easy to understand person. I was pleased to find that any issues that came up were dealt with swiftly, and often before I even knew there was an issue. After having used VA loans in the past from other properties and lenders whom were not Veterans United, I can say that this was the easiest pain and worry free experience I've ever had with any lenders. My questions were addressed quickly, no matter what time of day they occurred. As a retired and 100% disabled veteran with brain damage, I don't always understand processes, explanations, or other things; but everyone I dealt with at Veterans United was easy to understand and went the extra mile to make sure I was always fully informed! Thank you!
Thanks for all the hard work and the professionalism.
Excellent experience with Veterans United during the home loan process. Eric, our home loan officer, and his staff responded immediately to all our questions during the loan process, very pleased with the quality of service. We would recommend Veterans United to any Veteran looking into a VA home loan.
I feel that Shane Martin and Molly Mckay, were with me every step of the way through out my entire home buying experience. I was very nervous at first because this is my first home, but between the two of them and the wonderful realtor, "Bob Savage" that Veteran United home loans appointed for me every question that I had during the process was answered. I will and am recommending United Veterans Home loans to all my friends and co-workers.
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I was amazed that Ted contacted me within I believe it was 5 minutes by phone. Was a bit suspicious at first. After explaining my situation to Ted I felt more comfortable with the idea of having you handle my loan. I am a no nonsense kind of guy and was able to supply all information asked of me and that seemed to keep the process going. The only issue that really affected me on a personal level was the last minute request for an IRS document that should have been brought up before I was able to make an offer. Other than this ton of added stress that was an issue at the last minute that could have blown the whole deal; Ted and Caleb did a very good job. One note that was brought up to me by the realtors involved in this transaction was there was a misunderstanding of terminology used in Oregon that may not have been fully understood. All in all I was pleased.
Our Loan Officer, Luke Thurman, was amazing! He was always on top of things, never making us wait long to hear back from him when we had any questions or concerns. We felt like a priority to him and that meant a lot. He made the loan process so smooth and easy! We are 100% impressed with Veterans United and will recommend you to anyone who is VA qualified for a home loan. Luke did an outstanding job! Thanks so much...we love our new home!
I was impressed with the professional courtesy that I received from Brendan Wilson. He answered all of my questions in an expeditious manner and made me feel like I was special. Whenever I called him or sent an email he replied promptly and guided me through the paperwork with a cheerful attitude. Because of Brendan's patience and clarity on issues this has been an excellent experience with Veterans United Home Loans. If all of you employees are like him I am sure your company's reputation will excel and your ratings will be A+.
Matt Van Ronzelen was outstanding. He kept me informed at all junctions and even when he had an emergency and had to be out of the office he quickly returned my E-mails as soon as he returned. He in my opinion is a credit to your company and I would recommend his services to my friends and family.
Rick W. Hester
Our experience with Veterans United was outstanding from start to finish! Mike Mange and his team was very supportive, communicated with us every step of the way, and provided the most seamless home buying experience we could have imagined. We went into the process expecting to face some of the dilemmas that you hear about with most home loan experiences only to be pleasantly surprised at how helpful the VU team was and how easy they tried to make it for us. Thank you to Mike Mange, his great team, and the entire VU staff. We will certainly recommend VU to other service members and veterans we know!
I would especially like to thank my loan officer, Michael Pitts, for his excellent customer service. He did an AWESOME job and I would recommend him to friends and family.
Management Team was outstanding, from the first contact call from Gentry Coffman through completing the loan package with the Mortgage Specialist. Douglas Lippmann was always available to answer questions and address my concerns throughout the loan process.
The VA Realty Agent, Joan Fuller was a experienced agent and we were please with the service she provided.
Daniel Lowes was the best loan officer I have ever worked with.
Ryan Kluttz and his team did a superb job and I could not have asked for any better. One word sums VUHL up, Perfection! Thanks Ryan!
My loan officer, Lance Hainen was outstanding. He was never pushy or a pain in the ass like many in his profession that like to nag a customer. Lance answered all my questions and was easily accessable whenever I needed anything. Great service and a standard bearer to be emulated by all. Thanks Lance.
Brian and Stefanie were so very helpful in every step of our refinance. Brian's patience and knowledge was so much appreciated. I definitely would recommend your service to anyone I know seeking a VA Mortgage. Faye Long
I was very pleased with the support I received from Andrew and Krystal. We love our new home, thank you so much!