Jon Abernathy is outstanding at his work. It is not often one has the chance to run into someone as dedicated as Jon is.He and his team made my home buying process easy.I would highly recommend Jon and his team to all of my friends, In fact I already have. Thank you for everything !!!
Alex, and for some part, Sheila were in a word, Extraordinary". During the entire loan process Alex was seemingly available day or night. He was prompt on call-backs. Knowledgeable with all aspects of the loan process and he answered every question we posed. On top of that he was friendly. It felt like I was dealing with family, not a loan officer. Alex is by and far a true professional and he made this process very enjoyable. Thank you Alex.
The Torongeau family.
Veterans United was the first outside lender we contacted to get pre-approved for a loan for a new-construction home. The seller put a lot of pressure on us to use their preferred lender, but it became obvious after one phone call with Zac - our VU loan officer - that VU had substantially more experience in working with verterns and providing VA loans. Zac helped us every step of the way for seven months as our home was being built. One of the greatest characteristics that I appreciated in Zac was the promptness in which he replied to my many telephone calls and emails (this was our first home purchase, so we had hundreds of questions), even on weekends! Outstanding service. We did our homework and got pre-approved from three additional lenders, all of whom were agressively trying to earn our business. Zac never took it for granted that we would ultimately choose VU, and he made every effort to provide us with the most competitive loan package and to give us exceptional customer service. I also appreciated the fact that Zac was the single point of contact for me at VU. Whatever the question or whatever the issue, Zac took the lead and always got me the answer. With the other lenders, we always had to speak with several different representatives, sometimes being compelled to ask the same question repeatedly. The one-on-one approach VU and Zac used, the fantastic customer service, and the attention to detail that Zac gave to every issue related to our process earned our business and appreciation. Thank you.
Dave and Molly were very professional and was there to help me throughout the process. Either one was always a phone call away to answer all my questions or concerns and I would recommend them over all the others I have dealt with over the years. I hope you continue to give all soldier and veterans the great service that you have provided for me. Thanks
The team was great to work with. Pretty flawless for a re-finance. Thank you!
I felt very apprehensive about dealing with an online mortgage company but Mitch and his team made me feel at ease!! I had another mortgage company try to steer me away from VUHL with promises that seemed to be too good to be true... so I contacted Mitch and asked him if what they were promising me was possible. Mitch answered all of my questions honestly without talking negatively about the other company. He explained the whole process to me and allowed me to make an "informed" decision! As you can see, I chose to use VUHL for my refinance and it was an excellent decision! Everything Mitch told me was "spot on" and he won my trust... which is a difficult thing to do!! The whole process went smoothly and we were able to close in the timeframe I wanted!! I would highly recommend VUHL to my friends, family and strangers because my experience was awesome!
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Veterans United made my home buying experience as easy as possible. The staff was friendly and easy to work with.
If the scale went to 11 I would've picked that. You guys could not have done a better job> Not only would I recommend VU, I already have. Thank you much for all of your help.
This was by far the easiest thing I've ever done. Many of my friends told me that it would be difficult and stressful, but I can honestly say that I was not stressed at any point during this process. My entire team was so professional. They answered all of my questions that I had very quickly and went above and beyond. They were outstanding, especially Ryan Harrison. I dealt with him the most, and he was so awesome in getting me started and through this process. Joe Ferling was also outstanding. I felt with him almost just as much as Ryan. These two professionals were truly the epitome of outstanding customer service. Thank you so much for everything you guys do for service members like me.
When I have such a great experience their isn't much to say. Ryan and Ben took good care of everything for me and my family. We have no complaints.
Mason Maddox and Amanda Lakso were incredibly helpful and made the entire process go seamlessly. They were always very quick to reply if I had any questions. Also, having Safeco associated with Veterans United helped, and Thomas Geraghty did a very good job as well. Their rates are saving me money too.
I have nothing but positive things to say about Veterans United and will recommend them to anyone.
Rick and Austin were both extremely helpful and efficient. I felt our questions and concerns were always addressed and answered. When we first told people we were taking out a VA Loan, we would get a reply about how long VA Loans take or how much trouble they are. I did not feel that way at all with Rick and Austin on our side. I felt the entire process went smoothly and we were always informed where we stood in the entire process and when questions did arise, we were contacted immediately.
Thank you Veterans United for helping us obtain our new home so easily!!!
This was one of the best experiences I have had in a long time.
Ryan Cannon is a Saint.
Are you hiring salespeople because I want to be hired and work for such a great organization.
I am grateful every day for the people I had the opportunity to work with as a result of this loan.
I have been very impressed with Mr. Dan Davis and Ms. Roxanne Helmka and the outstanding service
they provided for me throughout the entire loan process. Mr. Davis very patiently worked with me since October of 2012 until I found my home in April of 2013 when we actually began the loan process. He exceeded any and all expectations that I had hoped to find in a loan officer. He also made sure that everything was in order and that I was satisfied with the loan package before turning it over to his assistant, Roxanne Helmka. She kept in constant contact with me until everything was completed, and could not have been more pleasant and efficient. I feel very fortunate to have had the pleasure of doing business with such wonderful representatives of Veterans United Home Loans.
Our loan officer was efficient and responded to us immediately, pleasantly answering our questions and concerns with accurate information. With all respect, Collin Grote is an ideal loan officer. Thank you Collins for helping us get our new home. Douglas Fairs, a Veteran.
I would defiantly recommend Veterans United to friends ya'll never gave up when times got rough and we was able to close the deal on my first home thank you very much.
Would have been better if when I was pre-approved I was actually pre-approved instead of contignit. Made for a mad scramble at the very last min. Lot of unnessacary stress had I been really pre-approved.
Scott did a good job keeping us up to date and informed.
I want to say thanks for your outstanding service!!! Roger Modde provided excellent service and guidance us in an exemplary and professional manner throughout the whole process since I first spoke to him and got pre-qualified back in early February and through the whole loan process and closing. I would highly recommend your VA Services and Roger to military family and friends now and in the future. Once again, thanks for everything.
My Veterans United team (and the Realty Agent they recommended) were professional, thorough, and so helpful throughout the entire home buying process. We will definitely recommend them to others.
From pre-qualification to the final closing the Veterans United staff was very professional and courteous through the whole process. I mainly worked with Ben Choi. Even when things were kind of crazy, he assured me that things would be ok. And for being a first time buyer, that made things a whole lot easier. Even when I had to vent a little, he handled it like a friend would. So once again I would like to say thank you! and to all the Veterans United staff for making it possible for me to own my new home!!