Excellent
This was only my second time using your service and it started out fine but once the underwriter got involved it went downhill. The underwriter notified us three days before our original closing date that the water test results were not within EPA regulations and needed to be addressed. First off, the chemical results in question were not a federally enforced requirement (they were for pH and alkalinity) and secondly, there was no way to correct the issue in that short a time (especially when the results had been submitted two weeks earlier). I questioned this requirement and even called the VA to verify if this was an issue as far as they were concerned and was told no. I then called my loan officer, to inform him of the VA's position, and he said he would talk to the underwriter. Again the underwriter stuck to his requirement that the water be retested and meet EPA standards. This forced us to miss our second closing date and reschedule a third. We did get a plan in motion to address the water issue as is it did require attention to avoid future problems was should not have been a deal breaker for my loan. I then researched the websites for United Veterans, the EPA and the VA for any information regarding this water issue. Nothing I found stated this was an issue required to be fixed prior to approving a loan. I then placed all this in an email to my loan officer stating I expected an answer concerning our clear to close or /i would be forced to call others at United Veterans and the VA as I was (at that time) a homeless vet due to the delays in closing on my house. Eventually my loan officer called and said the water issue was resolved (after he took it up his chain of command) and we could move forward. I believe this should have happened as soon as I pointed out that the water results in question were not a safety issue and not a second-tier issue that the EPA did not enforce. By having to wait from 08/24/2023 to 09/08/2023 in order to close, due to what I consider a lack of knowledge on your employee's part, I was actually homeless for a week as I had moved out of my residence on 07/31/2023. This was a bad experience with your company, and I felt I was more invested in getting my loan approved than they were. (Luckily my previous experience was much better and I have not been completely turned off to your company.)
Our team with Veterans United was phenomenal. Our home purchase was wrought with complexities and unusual circumstances, and they were able to get us through it all. Yesterday I picked up the deed for our home and this was the close of a tumultuous chapter. Our home is ours and that’s a blessing. Thanks to Jon, Rob and the entire team. Andy and Angella.
The beginning of our search was extremely stressful due to the market and our living situation. Kyle was exceptional with dealing with my stress and had had my emotions grounded when dealing with the loan process. Can't express enough how greatfull I am to have somone like Kyle on our team.
I can't say enough good things about Jake, Melissa, and the whole team, they bent over backward to make this purchase as easy and quick as possible.
My experience was over the top
Again, fantastic job, we have a forever home and we love it.
I would definatly recommend Veterans United to my family and friends and any other veterans I know. The whole team was great and they always kept my wife and I well informed during the entire process.
The home appraiser that came to my house was garbage , and rude. He was lazy and did not get in no hurry to send my appraisal back in. I know it is out of your control. But maybe that could use some work.
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The team was awesome! Everyone was really helpful and genuine. I will definitely be using VUHL again!
Amanda was an amazing loan officer. She went above and beyond and was always available to answer my questions. This was such a breeze and smooth process. I would recommend it to anyone.
I was hesitant/scared to do the whole house buying skit. This team made it fun and easy and I truly owe it to them! Thanks again
The team was receptive and helpful the entire process.
My Veterans United team was amazing and made my first time home buying experience amazing. I will definitely use VU for my next home purchase.
