Everyone at VUHL that I had contact with were outstanding folks, I wouldn't hesitate to recommend you folks to others looking to obtain a VA home loan. - Thanks so much !!
Overall I think Mr. Richardson did a very good job.
David Munns did everything possible to make this process as simple and painless as possible for us. He was outstanding at responding to any and all questions via email, phone, text. He helped me understand the unfamiliar parts of the USDA loan process, and gave me great updates all along the way to help make the entire thing ALMOST stress-free! We were lucky to have him working so hard for us, and would be thrilled to recommend him to anyone, anytime for any lending reason!! Thanks - The Pugliese Family
Our loan consultant, Amanda Thurman was fabulous, she helped us get our credit issues squared away. She was very helpful and kind. I felt like I had to check in every day or two with our loan officer Adam to make sure things were progressing.
Being a first time home buyer, the entire process was a little daunting at times. But our loan officer and his team provided us with excellent service. Anytime we had questions or concerns with the process or status of our home loan, our phone calls were promptly returned and the issues were resolved. I would like to thank the entire VUHL team and especially Andrew Beckett, Max Carratura, and Krystal Palmer for all their assistance during the whole process. Also, our real estate agent, Linda Wood from Coldwell Banker, was fantastic. Thank you for recommending her to us.
Was always a great experience dealing with my loan officer Blake and his assistant Tyler. Thank you all!
THIS WAS THE FIRST TIME THAY STEVE AND I PURCHASED A HOME. ALL I CAN SAY IS THAT OUR LOAN OFFICER EXPLAINED EVERYTHING FOR US STEP BY STEP IN TERMS THAT WE COULD UNDERSTAND. IT WAS VERY TRYING AT TIMES BUT RYAN MADE IT VERY EASY FOR US TO GET THROUGH.
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Brad Cone was outstanding to work with!
Celina and the entire Team have a genuine concern for meeting the needs of placing Veterans in homes. Celina was passionate at assisting me in getting my mother into her new home, and we really appreciate all of her efforts and the entire Team at VUHL.
My wife and I were Realtors for 12 years with one of the busiest companies in Las Vegas, NV and have a complete understanding of how good and bad things can go when buying a home. I have to say our experience with Veterans United is as good as it gets. My hat is off to Ben Muzzey and his in-depth knowledge and unbelievably quick responses.
Thank you Veterans United Home Loans! Thank you Mr Ben Muzzey!
Jeff and Vicki Liles
I truly wish that I could shake John's hand for all of his help. You should be very proud of this loan officer.
We had a very nice experience and Brian Jahnensen and Jason Brown were great to work with!
Janeanne Stephens is a wonderful Loan Officer. I orginally applied when my FICO score was too low to qualify, and she helped me understand how to raise my score and get qualified. Then, we entered 6+ contracts over almost two years - each except the last falling through for a variety of reasons. Needless to say, I was not a great customer but Janeanne remained patient and optimistic regardless of what happened. On the house we finally bought, my real estate agent was hesitant that I was using Veteran's United and tried to get me to switch banks. By the end of the transactions, she said that Janeanne had changed her mind about your company and that she would recommend you to others.
Nick was great in every way. Very helpful, and always on top of things. Even our realtor was very impressed! I would definitely use Nick again and recommend him to anyone who asked. It was a pleasure!
I was nervous going forward with a mortgage given today's mortgage environment and endless horror stories. I'm very glad I found Veteran's United, it was truly almost entirely stress free. I say "almost" because the stress is inherent when taking on a new mortgage but Jeff and his crew were always there with a quick and logical response. Thanks!
Zack Gunter was easy to talk to and knew what I needed to know to get this loan going. Was not impressed with there Cooridinator. She came back with wanting stuff I had already furnished. Slow in getting this Loan done, but was prompt in E-mail feedback.I have done VA Loans before and this was the longest process with getting a VA Loan I have ever experienced. Neede this done quicker than it was handled. Need to find a way to speed this process up. Glad this is over,Finally.
I submitted copy to our local Globe newspaper regarding the problem I had trying to re-finance my old 5-7/8% loan, with a favorable comment about Veterans United, but it was kicked back because the max. words allowed was 250-words, and I had over 550-words. I re-wrote it, but in cutting down quite a bit of copy, my praise for Veterans United is stinted; please forgive !
For my Streamline, everything was done in a timely manner and we got a great rate.
I am a 30 year veteran and retired from the Navy. In my time serving, I have owned many homes and purchased many years ago from the VA. I have yo say, back then. it was a major project to get a VA loan and it took several months and during that time, I was not kept informed of the progess of my loan or if I had even been approved. Kim Filger was with me very step of the way. She was professional, she kept me informed at all times, and responded to my requests in a minimal amount of time. Even when she was out of work, she stayed in contact with me. She kept my buyng agant informed as well. As an administrator that works for the VA, I will be sure to let other veterans know of Veteran's United, and more so, Kim Filger. She deserves a raise or a promotion just based on her personality and expertise alone. I have already given 3 veterans her name to contact to begin a purchase and a couple of refinancings. Great job. I would definitely use Veterans United again. I give them 10 plus out of 10.
I already submitted written response in another survey
Katie was awesome, she is very good at her job. I was very impressed with how smoothly things went.
If it were not for the patience of my loan officers I don't believe I would have survived the process. Joanne and Terri were both wonderful and kind. Thanks to them both for a great experience and good job.
taking practically 3 months to close is not very attractive to somene who want to refinance; this may make them go somewhere else; i was almost at that point
It was a great experience and will definitely recommend to future home buyers