If you are looking to get a VA loan for your next (or first!) home, I cannot recommend Veteran's United enough. I read through many reviews online in several different places, and decided to give it a go--and I couldn't be more happy with my decision. I have used other lenders in the past, but no one has provided me the level of service I received here. And thanks to the dedication and hard work of my loan team, my family and I now live in our #1 preferred location in the US in a great neighborhood with great schools for our kids.My loan officer (Ty) and loan coordinator (Madison) were absolutely superb. I genuinely don't know the last time I received this level of customer service--especially when paired with their level of professionalism and knowledge. They handled everything with care and attention to detail, all in an extremely timely manner. Because of their commitment, I was also able to move my closing date up a week, which was incredibly helpful. I cannot compliment them enough, and you will not find a better group of people to help secure you a mortgage!Thanks to my loan team, this was an all-around, knock-it-out-of-the-park home run by Veteran's United. Every question was answered, every task executed quickly, and no hidden surprises, fees, or other silly mortgage tactics. Everything was up front, ethical, professional, and thorough. Again, I cannot recommend Veteran's United enough. Because of Ty and Madison, I am a customer for life and would recommend VU to anyone--stop waiting and apply today!
Great job!! Very good and honest communication, the team assisted me all the way, to the close of my new Loan.
Veterans United provided us with an excellent first home buying experience. We couldn’t have asked for it to go any better!
Great service, responsive team, could not ask for a better experience!
I'm super pleased with my entire home buying experience and I think that I owe a good portion of that to the great folks at Veteran's United. Every one that I spoke with, seemed eager to help and well qualified to do so!
We will never use any other lending company for our home buying needs. We greatly appreciate working with Veteran’s United!
I’ve never worked with Veterans United before, but now that I have…I’ll never work with anyone else! From start to finish, these guys were 100% on it and had us quickly in the right track to buy our new home. Can’t thank you enough for your great service and for supporting the veterans community. Thank you for your service!!
This is the second time I have bought a house through Veterans United and the second time I've had an awesome experience!
We have been wanting a home of our own for so long now but never knew it would actually be possible! When we decided this was the right time, we knew Veterans United was the perfect fit for us! The personal attention and willingness to walk us through every step of the home buying process made this a pleasant and seamless experience. Big thanks to Max Carratura and Jill Birch for helping us make our dreams come true! Kindest regards, Scott, India, Brodie and Berkley Pietenpol
NFCU was not easy to work with, so I switched to VUHL because they have better customer service.
It is unacceptable that a veterans united representative that wasn't part of the loan process has more information about my loan and whereabouts of my money than my own loan officers!! I respect the rep that assisted me in figuring out my issue but I will never work with Matt and Nikki again and I will be VERY hesitant in working with veterans united again!
Response from Veterans United
Robert,
Thanks for taking extra time to talk me through your experience. Your feedback is a great help in follow-up coaching opportunities and keeping our communication best practices in check. I hope our talk helped ease your frustration and hope you’ll reach out if you have any lingering questions or concerns.
Very best,
Dave, Client Advocate
No issues, the team was responsive and helpful. Thank you!
I can't recommend Veterans United enough. If you are blessed enough to have Jeremy Arnold as your loan officer you are in great hands. We are grateful to be a part of the Veterans United family!
It was truly just amazing the home buying process. The whole team was just great.
