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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

431,083

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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4.5 out of 5 Stars
Would Recommend
headshot image of Craig Brumfield

Loan Officer: Craig Brumfield

NMLS# 857001

5 out of 5 Stars
Would Recommend
headshot image of Katie Rose

Loan Officer: Katie Rose

NMLS# 860643

5 out of 5 Stars
Would Recommend
headshot image of Ashley Khederian

Loan Officer: Ashley Khederian

NMLS# 1018475

5 out of 5 Stars
Would Recommend
headshot image of Tyson Brockmeier

Loan Officer: Tyson Brockmeier

NMLS# 1278273

5 out of 5 Stars
Would Recommend
headshot image of Jennifer Candler

Loan Officer: Jennifer Candler

NMLS# 710607

5 out of 5 Stars
Would Recommend
Photo submission from Michael C.

Just do what they tell you and you will. Get your dream home. Thank you for getting me here I am the happiest that I have ever been and veterans united did way more for me than probably anybody else that they helped in am not that good with today's technology, but they guided me thru it. And made it easier for me to do what I needed to carry on thank you very much.

headshot image of Eric Almazan

Loan Officer: Eric Almazan

NMLS# 1282293

1.5 out of 5 Stars

Everything went well until closing. I had to be out of my apartment that night and discovered my wife was put on the title in spite of me saying "NO" multiple times during the process. When I inquired about this, I was initially told she SHOULD be on the title given that I am married.My wife and I had discussed this and believed limiting liability for anything property related was the safest option given the multitude of legal protections I enjoy as a service member.Those wishes were not respected and I was forced to choose between standing on principle and having a roof over my head. I chose to keep the roof over my head. After I explained my rationale, they appeared to change tune and claim it was a glitch in the system. I don't know how much weight I put in this explanation.I am not happy about this. It was not their decision to make. They haven't offered a plan of action on how this is going to be corrected without me incurring any more personal expense.Whatever good VU did during the underwriting and closing process is unfortunately negated by the lack of respect shown for my title preferences. Completely uacceptable.

Response from Veterans United

Hi Kristian,

I’m really sorry to hear how things unfolded for you at closing. That must have been incredibly stressful—being on a tight deadline to move while also facing something as personal and important as a title decision you thought was settled. I can completely understand why this would feel like a breach of trust, and I don’t blame you for being upset.

You clearly communicated your wishes, and it’s deeply frustrating to feel like they weren’t respected. Whether this was a technical glitch or a breakdown in communication, it left you in a position no one should be in—forced to choose between your principles and your home. That’s not the experience we want to deliver, and I’m really sorry that happened.

I’d really like to learn more about what went wrong here so we can dig into the details and work with the right people internally. If you’re open to it, please reach out to our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office from 9 a.m. to 5 p.m. CST, Monday through Friday, but feel free to reach out anytime.

4.5 out of 5 Stars
Would Recommend
headshot image of Mitchell Huebner

Loan Officer: Mitchell Huebner

NMLS# 2064460

5 out of 5 Stars
Would Recommend
headshot image of Greg Wiele

Loan Officer: Greg Wiele

NMLS# 1374334

5 out of 5 Stars
Would Recommend

I will absolutely recommend Nick to my friends and family. He guided me through the process and I was very impressed by his willingness and commitment. Thanks Again!

headshot image of Nick Holman

Loan Officer: Nick Holman

NMLS# 1052289

5 out of 5 Stars
Would Recommend
headshot image of Colin Vaughan

Senior Loan Officer: Colin Vaughan

NMLS# 2291856

4 out of 5 Stars
Would Recommend
headshot image of Kayla Prewitt

Loan Officer: Kayla Prewitt

NMLS# 517082

4.5 out of 5 Stars
Would Recommend
headshot image of Benjamin Pritchard

Loan Officer: Benjamin Pritchard

NMLS# 2266974

5 out of 5 Stars
Would Recommend
headshot image of Kara Vernon

Loan Officer: Kara Vernon

NMLS# 2052332

5 out of 5 Stars
Would Recommend

The entire team supported me throughout the process, making everything smooth and effortless from start to finish.

headshot image of Blake Thompson

Loan Officer: Blake Thompson

NMLS# 2345679

5 out of 5 Stars
Would Recommend
Photo submission from Jason G.

Thank you to Ryan O! You’re the best! You were very helpful in the home loan process and we appreciate your help.

headshot image of Ryan Odneal

Loan Officer: Ryan Odneal

NMLS# 1838122

5 out of 5 Stars
Would Recommend
headshot image of Jordan Showalter

Loan Officer: Jordan Showalter

NMLS# 1990172

5 out of 5 Stars
Would Recommend
headshot image of Taylor Clark

Loan Officer: Taylor Clark

NMLS# 1124030

5 out of 5 Stars
Would Recommend
headshot image of Alex Horn

Loan Officer: Alex Horn

NMLS# 2147323

5 out of 5 Stars
Would Recommend

Joel, Austin, and Nichole were exceptional. They've guided, supported, and reassured us every step of the way. We are eternally thankful for all of their work and attentiveness. We can't speak highly enough of them.

headshot image of Joel Smith

Loan Officer: Joel Smith

NMLS# 1953567

5 out of 5 Stars
Would Recommend

Tripp was awesome and answered my questions in a rapid communication styling. He was able to relay information about the entire process in great detail that made each part understandable.

headshot image of Trip Klaus

Loan Officer: Trip Klaus

NMLS# 1997201

5 out of 5 Stars
Would Recommend

Anthony Tewogbade, loan officer, was absolutely AMAZING!!!!! I can’t express how much I appreciated his knowledge and ability to provide great information. This process was new to me but he and Sam Miller, loan coordinator, made it easy to understand and were always available to answer questions and kept me updated on To-Do’s. The made the process so easy to follow.

headshot image of Anthony Tewogbade

Loan Officer: Anthony Tewogbade

NMLS# 1860190

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5 out of 5 Stars
Would Recommend

This was my 3rd time trying to get a home and thanks to Billy and his team, I am now a proud homeowner.

headshot image of Billy Abney

Loan Officer: Billy Abney

NMLS# 202563

5 out of 5 Stars
Would Recommend
headshot image of Levi Hoyes

Loan Officer: Levi Hoyes

NMLS# 1884805

5 out of 5 Stars
Would Recommend
headshot image of Maggie Schuh

Loan Officer: Maggie Schuh

NMLS# 1873211

5 out of 5 Stars
Would Recommend
Photo submission from Deborah W.

What a fun journey to the finish line! Thank you Tony for all the help. I was full of questions and you always had an answer. It was a long journey but so worth the time spent. My family finally has a forever home!

headshot image of Tony Stephenson

Loan Officer: Tony Stephenson

NMLS# 1542765

5 out of 5 Stars
Would Recommend

Veterans United is The best for a VA loan. They have the knowledge and the skill to cover any problems that come up.

headshot image of Zachary Nixon

Loan Officer: Zachary Nixon

NMLS# 2674597

4.5 out of 5 Stars
Would Recommend
headshot image of Kyle Bakker

Loan Officer: Kyle Bakker

NMLS# 1698016

5 out of 5 Stars
Would Recommend
headshot image of Ryan Stoll

Loan Officer: Ryan Stoll

NMLS# 954454

4.5 out of 5 Stars
Would Recommend
headshot image of Katie Rose

Loan Officer: Katie Rose

NMLS# 860643

More Reviews

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