As a first time home buyer, I couldn't be more pleased with the services offered. 10/10 would recommend to anyone even thinking about buying a home.
Veterans United has been a pleasure to work with! The team has reached out with discount offers, assistance, and walked me along the process via virtually and phone communication. Was a smooth process, thanks again!
I couldn't have asked for a better experience buying a home.
Veterans United made a process that I have always been apprehensive of an easy, painless, and ultimately rewarding experience.My Loan Specialist, Rob Hegstrom, was an absolute rockstar from start to finish. As a first time homebuyer I had plenty of questions. Rob took the time to explain the entire process to me and continued to keep me informed of any progress throughout the loan lifecycle.Veterans United also provided me with a realtor referral, Jason Todd. Jason Todd and his team were fantastic. I enjoyed working with them so much, I am referring my parents over to him to find their new home.In addition to all of the above, Veterans United provided a loan concierge of sorts that would frequently check in on me to make sure everything was moving along smoothly. They even provided me with links to all my utilities and services at the new house that I could choose from.Awesome experience.
We had the best team at Veterans United. The process was very painless and professional. Thank you Mr. Langdon, Jordan, and the rest of your team. We will definitely recommend you all for anyone that we know looking to purchase a home.
Veterans United Mortgage Company was an average at best experience overall. While they handled the loan process adequately, there were some areas that could have been smoother. Communication felt inconsistent at times, and certain steps took longer than expected. They weren’t necessarily bad, but they didn’t go above and beyond either. If you’re looking for a mortgage lender that simply gets the job done, they might be fine, but don’t expect top-tier service
Response from Veterans United
Hey Brian
Thanks for the honest feedback. I'm really sorry to hear the experience didn’t quite live up to expectations. It sounds like we got the job done, but we didn’t provide the level of service you were hoping for—and that’s on us. Communication and timing are two things we know make a huge difference during the homebuying process, and I’m sorry we fell short in those areas.
If you’re open to it, we’d love to learn a little more about where things felt off. Feedback like this helps us improve, and it means a lot that you took the time to share your thoughts. You can reach my advocates at 1-800-212-5200 or ClientAdvocate@vu.com. We're in the office Monday through Friday from 9 a.m. to 5 p.m. CST, but feel free to reach out whenever it works for you.
Everything was perfect
The entire team made this so effortless and being pregnant through the process we definitely appreciated everything being a smooth and easy transition. 10 out of 10 for everyone who worked with us! Would definitely work with everyone again on any other home purchase in the future! THANK YOU ALL! We love our new start to our growing family in our new home!
Kari Frank was also fantastic as our Loan Coordinator. Answered all of our questions and was supper supportive.
Veterans United went above and beyond to take care of my family!
I’m grateful to have had Mike Mange and his team to provide a stress free and seamless home buying experience!
We want to extend our sincere gratitude for the outstanding service and support you and your team provided throughout our home buying journey. From the start to finish, the experience was smooth, professional, and truly exceeded our expectations.
Your commitment, responsiveness, and attention to detail made a stressful process feel seamless, enjoyable, and rewarding. This I feel is all due to your teams expertise and dedication.
We are extremely happy with how Eve turned out and couldn’t have asked for a better team to guide us through such an important milestone.
Thank you again for helping us find and secure our new home.
One complaint I do have is Cincinnati Co. Insurance. They were offered (by VU) as an insurer for the home I was buying, went through all the hassle and time of getting the policy finalized with Current from VU Insurance. After payment information was handed over, the insurance was denied due to previously known claims on my previous house and the house I was buying. This is knowable beforehand, and the fact that Cincinnati didn’t pull this information before offering me a quote was Bush League. Thankfully I still had SafeCo working a policy for the same address, so I only lost two days instead of a week during closing. SafeCo pulled the history on the house before proceeding with a quote, imagine that.
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Scott and Keri were there every step of the way and Scott especially knew how to explain everything in a way that was easy to understand. Overall couldn’t have wished for a better loan team!
Amazing to work with all around !!
Chris Hill and Adrienne Smith did an outstanding job! They kept me in the loop of everything going on. They responded very quickly to my requests. This was one of the most pleasant experiences I have had with a VA Loan. These guys are the creme de la creme in processing loans for veterans—no need to look anywhere else for a loan when you have the best.
