Point to point
Response from Veterans United
Thank you for taking the time to provide your feedback, Michael. Based on your review, and our commitment to top-notch customer service, we'd like to hear more about your experience. We continuously strive to improve the service we provide our veterans based on the suggestions of those we've served. Please let us know how we can improve for your fellow veterans.
The veterans united app is my favorite part about the company. It makes viewing your documents, viewing the loan progression stages, & getting updates quick and easy to understand. They even have built in lessons to teach about the stages as you go!
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The excitement of buying a home is a good stress and can put you on the edge of your seat. But, overall, going through this process with Veterans United was like a dream. Every question I had was answered, no matter what. They listened to any concerns and we found solutions. My husband and I are so enthused to be moving into our home right before Christmas 🎄❤️
Phenomenal Experience with Veterans United. This was my second loan serviced by Rett Thompson and his team, and as expected they did an awesome job.
Being a first time homebuyer, and I was really skeptical on taking on this challenge. You hear nightmare stories of the homebuying process with all the added stress, the constant fear of the unknown, and potentially working with someone that doesn’t have your best interest in mind. However, with veterans United, they made my life as simple as it possibly could be. With an expert team, heavily focused on customer care. and proficient team members that prioritize the veterans needs first, they elevated the standard of the homebuying process and made it enjoyable for me and my family to move on to the next big stage in our lives
Once again Fahad did an outstanding job on closing my home loan and working with me throughout the process.
I cannot express the amount of gratitude I have for Alex and his team.Shortly after getting Honorably Medically discharged after 15 years in the military, and deciding that moving home to Virginia would be the best option for me and my family, I began a search for a home.While searching I came across Veterans United which has been a huge blessing.Alex reached out to me after I filled out their online application. He wasn’t pushy, he wasn’t that typical car salesman’s. He was upfront, trustworthy, caring, knowledgeable, and very hard working.There was not a time in my home buying experience where I was stressed.This team was organized, responsive, and always ready to help.If I could say one thing, is coming from a lengthy military background with multiple deployments and understanding of Leaderships and its true values, Alex and his team have exceeded the standard.Thank you all for everything that you do, and will continue to do for us Veterans.God Bless you all.
All-in-all, my team stayed on top of everything and were, for the most part, available to answer my many questions.
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While there were definitely some challenges during this process, upper management at Veterans United put in the work to correct the issues and ensure I was able to purchase my home. With some cautious advice, I would still recommend Veterans United to my military brothers.
As a first time homebuyer Veterans United made the process SIMPLE. My entire team worked with me and explained every step of the process. They also put me in my home fast. Im grateful to have had such personable people like Kait, Shanellen, and Blair to work with ! Thanks again guys, and happy holidays !
