Other than the high interest rate I enjoyed working with the team. I do honestly have to say that they have requested more stuff from me than any other mortgage company I have ever used. In the end of the day they got the job done with several curve balls
Response from Veterans United
Hello Danny, thanks for keeping us in the loop and for sharing your experience. We understand the stress involved when an unexpected requests is asked. While there are aspects of the loan process that can only take place once all conditions have been satisfied, it is important that we take all feedback into account and look for ways to promote an excellent customer experience. Our Client Advocate team is available to you at any time to discuss your experience further. We hope that your home serves you well.
My wife and I have been trying to get in a home for the past three years. Honestly, my wife and I thought it was an impossible and unobtainable goal. Our family lives off of a single income, and with one child - and another on the way - the debt we were in compounding with bad credit and increasing inflation created the feeling of perpetual doom; forever destined to rent from landlords that viewed us as a number, squeezing us for ever last dime, but no- Veterans United gave us hope and a sight for a possible future in a home we so craved. It started when I first reached out (after reading great reviews about VU for Vets with bad credit on Google). Most lenders denied us.. Navy Federal, USAA both gave me a swift NO. With a rather unprofessionally written generic letter formally declaring us unworthy of a loan. Even though my credit was deemed unworthy due to debt I had accumulated keeping my family afloat- not from being a poor “loaner”. VU did NOT tell us to take a hike; they gave us a very thorough strategy to gain credit needed and an ETA on when our strategy would come to fruition. This was incredible. To not be turned away, but to be given a strategy on how to move forward speaks volumes to the care and integrity VU upholds. As stated above, it’s been a three year process, but praise God with the blessings of VU’s tenacious strategy my wife, my two children, and I moved into our first home. I would thoroughly recommend VU to anyone that has lost hope. Do not give up. There are lenders out there - such as VU - who will have your back. Many thanks to VU as they have made this experience non-stressful and enjoyable. We feel very blessed and thankful for all their hard work and effort. With many respect- Hooyah!!
Everyone involved in making this happen for me did an outstanding job! I was always being kept in touched with, whether it be phone calls, texts or emails. I never had a worry if something needed to be done. All questions were always answered thoroughly and thoughtfully. Great team!
good experience, knowing specific timeline earlier for downpayment only constructive criticism
Our closing date got changed at the last minute. It put a strain on everything and everyone.
Response from Veterans United
Hello Greg, we appreciate your feedback on this matter. A member of our Client Advocate team is available, and we invite you to connect with us further. We learn from hearing from your experience and will use this information to train our teams so that we may prevent a similar closing delay. We thank you for your service to our country.
Whether it Ian or someone on his team, responses were quick and informative, even well after business hours. I cannot put to words how this team has helped me, when I thought buying a home wasn’t even an option, they made it possible, and I felt did everything to make it the best deal for me!
Everyone on the team was beyond supportive, I truly could not have asked for a more smooth experience.
Robert and the team made the (typically) stressful home buying process so much smoother than I expected. They always fully answered all of my questions quickly and communicated what to expect next. I was expecting to cry at some point in this process but nope! It was a very positive experience. This company has the process down to a science and it operates like a well-oiled machine, complete with helpful and kind people working for you!
Veteran’s United Home Loans has been incredibly helpful throughout the whole process of buying my first home! From the first phone call to closing, my team has been in corner the entire time! Thank you so much!
I'd also like to thank Monica for everything she did to assist us, as well. The entire team made this process very easy for us. Thank you for helping us purchase our forever home!
The VU Team performance is none short of excellent. Harley Bailey, Loan Officer, Craig Brumfield, Acting Loan Officer, Paul Prost, Transaction Coordinator, Joedi, Home Buying Concierge, and all of the other VU Staff that participated in the process of aiding me in achieving my goal of purchasing a home for my daughters and I - brought great relief to me during one of the most difficult times of my life. During the process the VU Staff became more than just a lender to me - they became my family. One team, one family with one Mission. That mission for me was to purchase my home.May God continue to bless the entire VU Team as they assist many more U.S. Veterans with achieving their goal of becoming homeowners.
Home buying was NEVER an option in my mind, even after my service. But Veterans United made an enormous milestone feel like a simple step forward, I couldn’t be happier!
I appreciate you supporting me as a Veteran, but this is my 4th VA home loan and it was by far the most stressful experience. Great team, but things need to be much more dialed in.
Response from Veterans United
Thank you for this feedback Jeffery. A member of our Client Advocate Team is available to you for additional details. We understand how the home buying process can get stressful. While we cannot change the experience you had, we want to ensure that no other Veterans have this same experience in the future. We appreciate your service and hope that your home serves you well.
I never thought I would be able to get a house. My wife and I took a shot in the dark and brought a battle buddy in Veterans United with us. There were many, MANY scary moments along the way, but VU led the charge AND WE HAVE A HOUSE! We left the closing office after 3 months of home-buying Warfare and lost far fewer casualties than expected. We thought we may have pulled the world's biggest con getting our forever home, but looking back it was VU's outstanding service that helped us in getting our first and last home. I am honest when I say that I TRULY believe that we would not have gotten this property if we hadn't used Veterans United. Thank you for securing us with our forever home and a lifetime of future memories.
10 for 10 can't say more
They are a phenomenal team and handled everything with precision and care. I will always recommend using Veterans United to all Veterans.
Overall, it was a great experience with a lot of people to help me through the complexity of homebuying. I felt as though I always had someone to turn to when I had questions and that everyone I worked with was both knowledgeable and professional
