The Veterans United team was very impressively cohesive as a team, always positive....always followed through on every step, on every commitment to follow up with information. The team collaborated in a way I haven't seen since I retired from the Army. Also, the software system, the online account is fantastic. It enables the client to move forward through the mortgage process without skipping a step. And it is not like the client is left on their own to deal with that online process--it is completely integrated with the Veterans United team members who consistently stayed on top of what was or was not completed by the client online....and the team always followed up to see if they could assist in any way to make the process go smoothly. It was amazing!!! And it was great, the way I was dealing directly with Brandon at first, but then he was sure to introduce the other team members and explain their roles in the process before they stepped in. It shows terrific leadership on Brandon's part and made my life a lot easier and less stressful.
My overall experience with Veterans United was very good. Todays underwriting environment requires compliance with a myriad of regulations, policy statements and an extraordinary level of mandatory compliance.I recommend that the underwriters be included as a member of the Veterans United team. I understand that underwriters must have a degree of autonomy, but it would be better if the underwriters list in a VU Policy Manual, each and every requirement that federal, state and local governments insert into the home financing and purchasing process, be covered in team meetings and in written form. This alone will vastly improve the VU loan process and buyers experience.Last minute additions, corrections etc., add much worry and grief especially to a veteran with PTSD. With my recommendations, VU could well become the Premier Home Loan company in America.
Response from Veterans United
We appreciate your service and your business, Patrick, and we'd like to learn more about how we could have done a better job for you. Please contact our Client Advocate Team to address any outstanding issues, or provide feedback that can help future veterans.
Fantastic, smooth process. Will be back!!!!
I am unhappy with our title company. While we were closing the entire staff was coming off of vacation after Columbus day to include Mike Nagai only to tell us our closing was later in the day when we already had a scheduled appointment that never transpired. These are just a few issues I am disturbed about.
thank you
I was really happy with how fast and helpful the process went from Veteran’s United. We had a unique situation with sellers that delayed a lot of things at the end, and the Team I was given helped and worked with us to finish things very quickly when the opportunity’s were there. I would use Veterans United again without question for my next home. This is our first home and we are absolutely thrilled to have it. Thanks again!!!! The Henson’s
I believe I had an amazing loan team on my side. They always kept everything moving for me and never let me get side tracked or lost in the process. Everybody was great to work with, especially having Kellen Nowack as my main loan officer. They made my time as a first time homebuyer smooth and easy, and I am extremely grateful for that.
Outstanding job by Michael and the Veteran's United team. As first time homebuyers we had many questions and Michael did a great job answering all of them. His communication was great with timely responses, thorough explanations, and frequent updates. Michael was kind, patient, and provided great comfort to our family knowing he was working on our lending needs. Michael earned my highest of recommendations and we'd hope to work with him again for if the opportunity ever arises.
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The team did a good job with communicating and getting stuff done quickly and efficiently.
Great service and very nice people
At 48 years old, This was my first experience buying a home. I have always been terrified of the whole process. Paul made this so easy, took the time to answer all my questions and was actually available whenever I needed and took great care of us! When the time comes to sell and rebuy, Paul and Veterans United will get the call! So happy with our new Home.
