The team that I had was one of the best group of people I have worked with the great attitude the great customer service the endless time and effort they have provided was amazing I mean after business hours they provided there help they would go out of there way to provide what I needed when I asked I couldn’t thank y’all enough each and everyone of y’all thank you.
I am going to keep this real. Veterans United Home Loans has a team of dedicated and goal driven representative if you are actually serious about business and need some done trust me this team is exactly what you are looking for to take care of that financial aspect for you. Give them a try and diacover the truth for yourself don’t just take my word for it.
Overall great home-buying experience. This was my first-time buying a home and my Veterans United team made it easy and possible for me to get our dream home.
Five Star Service!!👍
My mother always told me buying a home was tedious and aggravating. I've never called my mother a liar, but Veterans United makes me want to challenge her claim!
Stephanie Hoffman was part of Wendy’s team and she was the kindest and most helpful person to work with. Not only did she care about making sure I get the best option in my loan, she took interest in my personal life as a friend, making my experience working with veterans United even more enjoyable.
Thanks so much for making this process seamless and transparent. We are very grateful for all you’ve done for our family!
Somehow it was missed by the title company that my divorce documents are out of whack. This wasn’t noticed until after closing and after disbursement should have happened. It was me that had to call and track down where the payments were. Now, I have past due payments with two creditors who should have been paid by disbursement. I am so not happy with this whole situation, but I can honestly say John Stockstill is absolutely the best!
We were super impressed with Matthew Rehl and his entire team. The entire process from start to finish was awesome and very little stress. These guys worked together like a well oiled machine. Quick responses to questions and problem solving. I really can’t say enough about the highest quality of customer service and kindness that we received. Outstanding job fellas! Thank you for making our homeowners experience the greatest!!
The entire team was beyond my expectations. I am grateful to everyone.
One of the most stressful events I’ve ever been through. As a first time homebuyer I knew there would be a lot of things i would be unaware of, and most of this process I felt in the dark about. At one point I had to assert myself to be heard at all and have questions answered.I was given inaccurate information more than once, which delayed the closing. I was out of work much longer than I expected, also because of poor advice.Luckily I had a phenomenal agent that advocated for me, and was able to help answer questions that she normally wouldn’t have to. She was patient, and took over communication with me cc’d. I must say she has more patience than I, she would provide information, and than be asked for the same details in the very next email.
Response from Veterans United
I am really sorry about the stressful experience your first time buying a home. We take your feedback to heart and our Client Advocates are in your corner, too. It’s disheartening you didn’t feel heard by your loan team to this extent. If you have any other concerns or questions please give our Client Advocates a shout. We’re here to listen and make this better however we can.
Kendra, Client Relations
Overall working with Veterans United and the team that I had was pretty great we did hit some snags that delayed our closing by about 2 weeks but in the long run our team worked pretty good at together to get that all figured out. The team was able to get me good deals and discounts that helped in the long run with everything and I would definitely work with Veterans United again and refer them to other veterans that I know. However if there were a couple things that I could change I would which would be less of the agent talking bad about Veterans United and how any veteran system is slow and they are the ones that delay stuff. However I ran into a couple delays due to the real estate agent that kind of actually overshadowed the Veterans United shortcomings. But I did enjoy working with Veterans United and the from start to finish it was really easy. I originally looked into Veterans United in early 2022 and I definitely had some credit issues that we were able to work with and work around in order to get me to a point where I would qualify for a home loan. I received my pre-approval January 13th 2023, we went under contract on our house on February 6th. Our final closing date ended up being March 20th. Everything worked out really well and I know own a home so I'm happy and it's a home I love.
I have never had such a great and simple experience. Start to finish the whole team went above and beyond to make sure I was taken care of. I always felt like I was priority. I will be referring to all my veteran family and friends. The service here is unbeatable. Thank you all very much!
I was completely blown away by the level of customer service. Simply astonished. I look forward to doing more business with Veterans United doing mortgages as well as insurance. If I had the money to buy another home I would absolutely do it right now and give you guys a call! Thank you so very much for a very positive and wonderful first time home buyer experience!!
Thank you all for your help.
Kala Booth is the best person to work with when purchasing a home. My local Veterans United office makes purchasing a home so stress free and seamless.