The MyVU app is glitchy and doesn't always upload documents correctly.
OUTSTANDING SERVICE AS USUAL
The Veterans United home buying process was easy, fast, and very informative. I would highly recommend this service to any veteran looking for a home. 5 stars!
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I will definitely recommend Veterans United to all of my veteran friends! It was a very smooth purchase and stress free!
One issue we ran into is that Veterans United recommended a utility company for our natural gas supplier which was a commercial pipeline company in Niles michigan, not a residential natural gas supplier. So we are waiting for a call back from a company that didn't do what was on the list at Veterans United for us to do as far as utilities go.
overall the team did an outstanding job. the only problem was with the appraiser. Bryan could have done a better job informing us of the problems with the appraiser. I think the communication between the underwritters and Bryan was lacking considerably
Thank you all for the help!. We are so happy with our new home!
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Experience first-hand why 353,519 homeowners give us a perfect score!
Always available for answers, great group.Just one more question, making payments.... says check in for ways to pay..... can't find the ways..... help
I can not go on enough about how my team took my, at the time, hopeless situation and helped me get into the house of my dreams.
The whole team was absolutely fantastic. Their professionalism towards the entire process was unlike anything I have ever seen. If I could rate all of the team higher than a 10, I would in a heartbeat. My house is incredible and I have all of you to thank for it.
James Walrod and his team have always been so great, with multiple home purchases under my belt I am so thankful to have them in my corner!
My last transaction with your company in 2020 went amazing. I could not have been happier. This transaction was another story entirely. From avoidable delays to lack of communication it lacked professionalism from the start. I was much less satisfied with the team on this transaction than my original team from my 2020. The biggest issue that would keep me from recommending your company was the issue that came up on the eve of the first scheduled closing where I received a TEXT message from Moya telling me I would have to bring an additional $6,000 to closing the following day due to a “glitch” in the system. No explanation. No phone call. Just a text. Obviously this was upsetting after we had discussed the closing disclosure for literally months at this point. I work in commercial underwriting so I’m very familiar with the underwriting process and always scrutinize closing statements thoroughly. Getting this message less than 12 hours before close was unprofessional and very upsetting to the client. The tone and behavior AFTERWARDS was unfortunately no better. We ended up closing two weeks later but in the meantime the team was curt, unhelpful and distant. Closing loans is easy. It’s how your team behaves when there are issues that counts. Unfortunately that was clearly demonstrated on this transaction and the client walked away unhappy. It’s too bad because I’ve spent years recommending your organization after our first transaction in 2020.
