Ethan has no customer service skills at all. He was not friendly at all. I left 4 messages and he has not returned one call . Not one. Wow is this what he gets paid to do. I am not calling just to play around. I am calling because I have a question regarding my loan. He NEVER called me back and again he has no personality for customer service!!!!!
Overall not a bad experience. The home buying process can be stressful. There’s a lot of people involved and a lot of moving parts, communication gets messed up somewhere along the way. I think communication could be a lot better. Keeping the home buyer informed on what’s going and it’s better to give realistic news that might be unpleasant instead of just wishful thinking and then getting your closed pushed back a couple of times.
Veterans mutual was the only company that would work with my wife and I. Long story short ( my ex wife submarined my credit, wouldn’t get my name off the house and fails to pay on it. All around shitshow) veterans mutual listen to me, understood my situation, and started my home buying experience almost immediately. I am very thankful for everything they have done for my wife and I. Awesome company
I was thoroughly impressed with the way I was treated by my loan officer Evan Oswald and his team as they guided my through the process of home ownership. My wife and I changed our minds several times through this process on many issues but we never felt judge or abandoned by the team. Thanks to all for making out dreams come through.
I would recommend VU to anyone. The whole process was smooth and easy. They were so informative and made of first home buying process absolutely amazing!
Being first time home buyers we were scared and had a lot of questions. Veterans United has been awesome and will definitely want to and will recommend any of our friends and family in the future if they are looking to purchase. We can not express how grateful we are. Again thank you so much.
I once was blind, but now I see. Veterans United is the place to be
The whole process from start to finish was extremely easy and went smoothly. It was my first time and felt completely at ease throughout the whole experience.
Best team out there if you are a veteran looking for a house i would highly recommend using veterans united.
You will love working with Veterans United. The service was outstanding and very thorough with explaining the whole buying process. I was able to get in contact with my loan team whenever I wanted to ask a question or before I could ask they provided any additional information regarding the process. I just want to thank everyone who worked on my team for making this process easy and quick. My family and I love our new home.
Above says it all. Very pleased. Professionalism on point. And always told the truth.
This is a great company to work with when buying a home. Everyone we spoke with was patient and willing to find the answers to all of our questions. Very professional with the goal of getting you in a new home!
Veterans united does every thing they can to position you to succeed in acquiring your new home!
My best friend, Sandra Thomas, a retired Army veteran referred me to Veterans United Home Loans. She guaranteed me that I will be thankful getting the Veterans United Home Loans to finance my new home. My friend was right. I'm so glad I followed her advice and went to the Veterans United Home Loans. My home buying experience was great and I got the home I wanted. Thank you......
