House had mice problems and was never brought up- even when the pest inspector came, nothing was said about mice. I got sick because of it and even now I can’t use the stoves over to cook because I can’t get help lifting it up so I can clean it. For my first house, I expected more, got much less than I was hoping for but am content knowing this is mine and I can make investments to its fullest potential
I couldn’t be happier with my team. They were such a joy to work with and very knowledgeable. I hope all veterans get to work with these lovely ladies!!
Matt and his team were always there to calm the fears of a first-time home buyer. We chose Veterans United over all the local options and I'm glad we did. Although the mountain of paperwork was sometimes intimidating, it was easy to upload the necessary paperwork to the site and get this process completed. I wish to thank Matt and his team. Our dream has come true!!
I’m sure this won’t go on the website or be in a commercial. But I’m going to say it. All the extra fees Veterns United charges you are malarkey. If they had of done their job. Then things would have been right. However I signed the first closing documents thinking everything was correct. But they weren’t. This ended up making my new payment almost $500.00 dollars more than what I was told. Partly because VU did not do their part. I had been paying taxes at the rate of the person that lived at this residence previous to me. Taxes were $9.71 that only happens if you’re 100% disabled. I’m not they new that. So I had to resign new closing documents under duress. I had to sign the documents or would be in legal trouble. The loan officer I had would not return my calls and the other agent I had just happened to be on PTO when the signing was due. So now I’m stuck with twice as much on the initial closing cost which put me 5 years worth of payments behind my original IRRL. I will never use this company again. Their agents are inexperienced and lack the knowledge to get thing’s correct from the start. Not to mention they took another house payment out of my account for the old loan that I will have to wait 30 days at minimum to get back.
Response from Veterans United
Thomas, thank you for sharing this honest review. We apologize that our service did not provide the personalized experience you expected throughout the process. Discussing the details around your final closing figures is part of our commitment to deliver outstanding service. While we do not directly control the majority of these costs like taxes and insurance, we do appreciate your calling attention to this aspect and we value your feedback. With regard to payments being processed, we were able to researched and found automatic payment (ACH) are still active prior to loans being paid in full. The escrow account for those closed loans will be refunded as well. Your comments will help us ensure that we learn from mistakes and improve for the next customer. We value your business and hope you enjoy your new home.
I loved having a full team of members help, they made the buying experience go very smoothly. I would 10 out of 10 recommend.
Great working with this crew on my First house. We closed and I had the keys to get in the very next morning which happened to be my birthday. If you ever heard the phrase "Best Birthday ever" this fell into that category
The whole process was Straight forward and I had plenty of support and communication every stop of the way.
Response from Veterans United
Hi Michael, if there were aspects that you felt we could have handled better, please contact our Client Advocate team to discuss. Thank you for taking the time to complete our online review.
Aaron Boner, as Nick’s right-hand man, plays a pivotal role in ensuring seamless operations and exceptional service at Veterans United. His commitment to assisting my concerns is truly commendable. Aaron’s expertise and professionalism contribute significantly to the positive experience I’ve had. Kelsey Alwood responsiveness and efficiency in handling paperwork and research are nothing short of remarkable. The fact that she promptly addressed my email on a Sunday speaks volumes about her dedication to customer satisfaction. Kelsey’s attention to detail and proactive approach makes her an invaluable asset to the Veterans United team. Both Aaron and Kelsey exemplify the high standards of service that Veterans United provides. Their unwavering commitment to assisting veterans and their families is truly commendable.
Ryan was very pleasant and helpful. Him and his team assisted us the entire way and gave us the best experience we could hope for.
The process was truly easy! No complaints and will use them again in the home buying process.
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The team did an excellent job.
Chad, Ryan, Kelley, and others are all super helpful in the process. Chad even help out with getting the points for me. Awesome!!
Good Morning America…..
I first must say, I am a soldier that is a true believer of the Chain Of Command, for all due process, to be able to have true successions of not only my true testimony but I am Sure many other Veterans ans soldiers as also their families….Short n Sweet…. As follows…
I am. Soldier that has had 2 brain surgeries, the first within my active duty time.
A brain reconstruction, a facial reconstruction, arriving termed D.O.A….
Only for the VA, medical to undergo nothing short from a miracle surgies….
Thus saved my life in July 03-1983……
Upon my journey thru life saving my true factual life once, coming to a time a a true homelessness in 4 states, over 3.5 years…
With true medical severities in and out of hospitals just soldiering on… Thus The VA always seemingly catching up to me, only for me to keep soldiering on leaving them only shortly behind….
Upon my attempted suicide, again saving my life with a surgery of plummeting a 9 inch filet knife up under my chest rib cage……
I am a true t’estimant of the true efforts and true redundant diligence that from the top down, as to many agencies to list, only as many have cam to know this soldier that has fought for my true physical and mental stability, to be able to say her n now today…..
I own my first ever home, thru the Veterans United… home program…..60 years oldTop down
I truly thank God for the Veterans mission, thus that was created and put in motion,BOLD
I must say, redundantly with such efforts, with a true dignity…And true Honor…
With a true loyalty to all Veterans…..May God BlessEvery truly supportive politician
May God Bless The Veterans Affairs
May God Bless Every Soldier and familyLast but never leastMay God Bless America
The Only True Land of freedom, yet lived for yet died for,
So our families can bbq and tell bed time stories.And LOVE a Country that truly stands alone in savoring and flavoring and fighting every day for our TRUE FREEDOM
"I had the pleasure of working with Zach and the team for my recent loan application, and I couldn't be happier with the service I received. Zach was incredibly attentive, responsive, and knowledgeable throughout the entire process. They guided me step by step, answered all my questions promptly, and helped me secure a great loan with favorable terms. Their professionalism and dedication made the entire experience smooth and stress-free. I highly recommend Zach Huckabey and team to anyone in need of a reliable and trustworthy.
