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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

386,979

Total Customer Reviews

98.1%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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5 out of 5 Stars
Would Recommend
headshot image of Travis Ward

Loan Officer: Travis Ward

NMLS# 1287868

5 out of 5 Stars
Would Recommend
headshot image of Ross Pierson

Loan Officer: Ross Pierson

NMLS# 120837

5 out of 5 Stars
Would Recommend

Veterans United has helped me with 2 Mortgages and 3 Refinance's over the years. Every time it has been a great experience. It has been a quick and easy process, with Professional and Friendly service. I will definitely be using them in the future.

headshot image of Krystal Palmer

Loan Officer: Krystal Palmer

NMLS# 1110490

5 out of 5 Stars
Would Recommend

Bill and his team were superb in helping us move the process smoothly. Thank you Bill! Our family is grateful.

headshot image of Bill Musick

Loan Officer: Bill Musick

NMLS# 820645

5 out of 5 Stars
Would Recommend

As I think all of the team the put in the hours to help me get through the process of buying my first home did great, I do think that Heather Vivone stood out the most! She answered the phone almost every time I called and when she didn’t she got back to me within twenty minutes or less. Heather was on top of her job the step of the way. Always there to answer any of my questions and help me over the phone on the computer to get everything done that was needed to be done. In my opinion I wouldn’t have been able to get through all of it if it wasn’t for her!!! I can’t thank Heather, Aaron, and Logan enough for all of the work that did for me!! Thank you all!

headshot image of Aaron Rand

Loan Officer: Aaron Rand

NMLS# 1374309

5 out of 5 Stars
Would Recommend
Photo submission from Donald W.

Matt and his team were always there to calm the fears of a first-time home buyer. We chose Veterans United over all the local options and I'm glad we did. Although the mountain of paperwork was sometimes intimidating, it was easy to upload the necessary paperwork to the site and get this process completed. I wish to thank Matt and his team. Our dream has come true!!

headshot image of Matt Thill

Loan Officer: Matt Thill

NMLS# 1504452

4 out of 5 Stars
Would Recommend

Hannah and her team kept in constant contact with me involving my loan. They immediately corrected any problems that may have come up and informed me of issues. GREAT JOB HANNAH

headshot image of Hannah Wansing

Loan Officer: Hannah Wansing

NMLS# 1145297

5 out of 5 Stars
Would Recommend

I wish I could say more, but thank you very much.

headshot image of Charles Dittbrenner

Loan Officer : Charles Dittbrenner

NMLS# 2120950

5 out of 5 Stars
Would Recommend

Larry and the rest of the team at VU made the home buying process so easy! Not only were they knowledgeable and professional, but emotionally supportive as well. Working with them makes it feel like working with friends. I would 100% work with them again.

headshot image of Larry McGallagher

Loan Officer: Larry McGallagher

NMLS# 1464194

5 out of 5 Stars
Would Recommend
headshot image of Daniel Kliethermes

Loan Officer: Daniel Kliethermes

NMLS# 996807

4.5 out of 5 Stars
Would Recommend
headshot image of Chris Porter

Loan Officer: Chris Porter

NMLS# 1827569

5 out of 5 Stars
Would Recommend

Veterans United has been great. I highly recommend every veteran or family of, to work with this company! 10/10

headshot image of Jen Heishman

Loan Officer: Jen Heishman

NMLS# 1407373

5 out of 5 Stars
Would Recommend
headshot image of Nicole Culbertson

Loan Officer: Nicole Culbertson

NMLS# 1190796

5 out of 5 Stars
Would Recommend

This entire experience would have been overwhelming without my whole TEAM backing me up. They made buying a home so easy, and it all happened in about 7 weeks. As I sit here in my New Home, looking at all the boxes still to unpack, I am so very comfortable and I have all the time in the world to get to them. THANK YOU GUYS so much for the Dutch Bros welcome package. The card made me cry like a little girl. Thanks for being a BIG part of my life (honestly, the BIGGEST!!!) and you too will never be forgotten. This Team of mine heard every word I spoke and made me really believe in myself.
I Love You All

headshot image of Jeff Gordon

Loan Officer: Jeff Gordon

NMLS# 202235

5 out of 5 Stars
Would Recommend
headshot image of Joel Gigler

Loan Officer: Joel Gigler

NMLS# 983692

5 out of 5 Stars
Would Recommend
Photo submission from Christopher P.

Ryan was very pleasant and helpful. Him and his team assisted us the entire way and gave us the best experience we could hope for.

headshot image of Ryan Ponder

Loan Officer: Ryan Ponder

NMLS# 1004260

5 out of 5 Stars
Would Recommend
headshot image of Stephanie Piester

Loan Officer: Stephanie Piester

NMLS# 2026815

5 out of 5 Stars
Would Recommend

As first time home buyers, we were nervous about the timeline it was going to take to buy a home, but we were very pleasantly surprised with how fast and easy Veterans United made the process go! The whole team was very efficient in communicating with us and they are knowledgeable in what they do. I couldn’t have dreamed for a better experience with buying a home! We are extremely grateful and blessed to have worked with them. We would HIGHLY recommend them to anyone and everyone!

headshot image of Chris Kubat

Loan Officer: Chris Kubat

NMLS# 2421105

5 out of 5 Stars
Would Recommend
headshot image of Moya Brown

Loan Officer: Moya Brown

NMLS# 1493916

5 out of 5 Stars
Would Recommend

Buying a home as a Veteran can be quite an involved process. Both Brandon and Dawn, disclosed all pertinent information and displayed a professional presence at all times. We are extremely pleased and happy to have a new home with help.

headshot image of Brandon Elkins

Loan Officer: Brandon Elkins

NMLS# 2029680

5 out of 5 Stars
Would Recommend
headshot image of Nick Kundert

Loan Officer: Nick Kundert

NMLS# 1000911

4.5 out of 5 Stars
Would Recommend
headshot image of Chelsea Perkins

Senior Loan Officer: Chelsea Perkins

NMLS# 1955996

5 out of 5 Stars
Would Recommend

Veterans united has made my dreams come true there’s no way I could have done it without their help. I would like to thank everyone that played apart.

headshot image of Sean Bostwick

Loan Officer: Sean Bostwick

NMLS# 2242383

2 out of 5 Stars

Paperwork from lender was very deceitful once it was explained. Instead of having all the pluses and subtractions on one page they were scattered on different pages so it was very hard to keep track of them. The office was very hard to get ahold of unless I needed to review or sign something. And like I said earlier it was brought up to me the day before closing that I needed to bring over $4000 with me to close. None of this was explained except I was told my realtor should have done this.

Response from Veterans United

We appreciate you letting us know how you felt about the experience, Travis. It is our goal to provide consistent and personable communication to everyone we serve. We understand that there can come a time when your main point of contact may be assisting another client or away from the office. Whenever that occurs it is the perfect time for us to pull together as a team to maintain excellent service. Also, discussing the details around your final closing figures is part of our commitment to deliver outstanding service. Our Client Advocate team is available anytime during the loan process to ensure excellent customer service, and we would love the opportunity to speak with you further to learn about this experience. Please contact us to share more information.

5 out of 5 Stars
Would Recommend
headshot image of Zach Kieffer

Loan Officer: Zach Kieffer

NMLS# 1025330

5 out of 5 Stars
Would Recommend
Photo submission from Hanh T.

Chad, Ryan, Kelley, and others are all super helpful in the process. Chad even help out with getting the points for me. Awesome!!

headshot image of Chad Bowman

Loan Officer: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend
headshot image of Travis Ward

Loan Officer: Travis Ward

NMLS# 1287868

4.5 out of 5 Stars
Would Recommend
headshot image of Spencer Garcia

Loan Officer: Spencer Garcia

NMLS# 2407127

5 out of 5 Stars
Would Recommend
headshot image of Matt Colgin

Loan Officer: Matt Colgin

NMLS# 1374345

5 out of 5 Stars
Would Recommend
headshot image of Julia Cobb

Loan Officer: Julia Cobb

NMLS# 1965414

More Reviews

See all 386,979 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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