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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

386,195

Total Customer Reviews

98.1%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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5 out of 5 Stars
Would Recommend

Couldn't be happier with the process and the staff!

headshot image of Katlin Walls

Loan Officer: Katlin Walls

NMLS# 2184822

5 out of 5 Stars
Would Recommend
headshot image of John Parker

Loan Officer: John Parker

NMLS# 996540

5 out of 5 Stars
Would Recommend

See above comments.

headshot image of Scott Davis

Loan Officer: Scott Davis

NMLS# 1725328

5 out of 5 Stars
Would Recommend
headshot image of Devon Casady

Loan Officer: Devon Casady

NMLS# 677410

5 out of 5 Stars
Would Recommend
headshot image of John Golobic

Loan Officer: John Golobic

NMLS# 2184489

5 out of 5 Stars
Would Recommend
Photo submission from Janzell R.

As a first time homebuyer I was very nervous about the whole process. Working with Jaimie & her loan team was a blessing. They answered any questions I had via text, phone, or email very professionally and quickly. They made this experience for me so easy and walked me through every step of the way. I would recommend them 100 percent! Amazing Team!

headshot image of Jaimie Geiger

Loan Officer: Jaimie Geiger

NMLS# 842497

4 out of 5 Stars
Would Recommend

House had mice problems and was never brought up- even when the pest inspector came, nothing was said about mice. I got sick because of it and even now I can’t use the stoves over to cook because I can’t get help lifting it up so I can clean it. For my first house, I expected more, got much less than I was hoping for but am content knowing this is mine and I can make investments to its fullest potential

headshot image of Katlin Walls

Loan Officer: Katlin Walls

NMLS# 2184822

5 out of 5 Stars
Would Recommend
headshot image of Courtney Jones

Loan Officer: Courtney Jones

NMLS# 1483086

5 out of 5 Stars
Would Recommend
headshot image of Daniel Lowes

Loan Officer: Daniel Lowes

NMLS# 186468

5 out of 5 Stars
Would Recommend

I couldn’t be happier with my team. They were such a joy to work with and very knowledgeable. I hope all veterans get to work with these lovely ladies!!

headshot image of Marina Fajre

Loan Officer: Marina Fajre

NMLS# 2491641

5 out of 5 Stars
Would Recommend
headshot image of Whitney Lieberman

Loan Officer: Whitney Lieberman

NMLS# 2001312

0.5 out of 5 Stars

I’m sure this won’t go on the website or be in a commercial. But I’m going to say it. All the extra fees Veterns United charges you are malarkey. If they had of done their job. Then things would have been right. However I signed the first closing documents thinking everything was correct. But they weren’t. This ended up making my new payment almost $500.00 dollars more than what I was told. Partly because VU did not do their part. I had been paying taxes at the rate of the person that lived at this residence previous to me. Taxes were $9.71 that only happens if you’re 100% disabled. I’m not they new that. So I had to resign new closing documents under duress. I had to sign the documents or would be in legal trouble. The loan officer I had would not return my calls and the other agent I had just happened to be on PTO when the signing was due. So now I’m stuck with twice as much on the initial closing cost which put me 5 years worth of payments behind my original IRRL. I will never use this company again. Their agents are inexperienced and lack the knowledge to get thing’s correct from the start. Not to mention they took another house payment out of my account for the old loan that I will have to wait 30 days at minimum to get back.

Response from Veterans United

Thomas, thank you for sharing this honest review. We apologize that our service did not provide the personalized experience you expected throughout the process. Discussing the details around your final closing figures is part of our commitment to deliver outstanding service. While we do not directly control the majority of these costs like taxes and insurance, we do appreciate your calling attention to this aspect and we value your feedback. With regard to payments being processed, we were able to researched and found automatic payment (ACH) are still active prior to loans being paid in full. The escrow account for those closed loans will be refunded as well. Your comments will help us ensure that we learn from mistakes and improve for the next customer. We value your business and hope you enjoy your new home.

5 out of 5 Stars
Would Recommend
headshot image of Stefanie Snow

Loan Officer: Stefanie Snow

NMLS# 1116265

5 out of 5 Stars
Would Recommend

I loved having a full team of members help, they made the buying experience go very smoothly. I would 10 out of 10 recommend.

headshot image of Thomas Champion

Loan Officer: Thomas Champion

NMLS# 1102159

5 out of 5 Stars
Would Recommend
headshot image of Kaleb Long

Loan Officer: Kaleb Long

NMLS# 35296

5 out of 5 Stars
Would Recommend
Photo submission from David R.

Andy made our home buying a very enjoyable experience. Andy was so pleasant to work with, always going out of his way to answer any questions we had. He always made us feel like we really mattered and kept us from getting stressed out.

headshot image of Andy Strubel

Loan Officer: Andy Strubel

NMLS# 996805

5 out of 5 Stars
Would Recommend

Great working with this crew on my First house. We closed and I had the keys to get in the very next morning which happened to be my birthday. If you ever heard the phrase "Best Birthday ever" this fell into that category

headshot image of Kyle Rutkoski

Senior Loan Officer: Kyle Rutkoski

NMLS# 1450360

5 out of 5 Stars
Would Recommend

The whole process was Straight forward and I had plenty of support and communication every stop of the way.

headshot image of Billy Jones

Loan Officer: Billy Jones

NMLS# 1599020

2.5 out of 5 Stars

Response from Veterans United

Hi Michael, if there were aspects that you felt we could have handled better, please contact our Client Advocate team to discuss. Thank you for taking the time to complete our online review.

5 out of 5 Stars
Would Recommend

Aaron Boner, as Nick’s right-hand man, plays a pivotal role in ensuring seamless operations and exceptional service at Veterans United. His commitment to assisting my concerns is truly commendable. Aaron’s expertise and professionalism contribute significantly to the positive experience I’ve had. Kelsey Alwood responsiveness and efficiency in handling paperwork and research are nothing short of remarkable. The fact that she promptly addressed my email on a Sunday speaks volumes about her dedication to customer satisfaction. Kelsey’s attention to detail and proactive approach makes her an invaluable asset to the Veterans United team. Both Aaron and Kelsey exemplify the high standards of service that Veterans United provides. Their unwavering commitment to assisting veterans and their families is truly commendable.

headshot image of Nicholas Vance

Loan Officer: Nicholas Vance

NMLS# 2146716

3 out of 5 Stars
Would Recommend
headshot image of Samantha Walker

Loan Officer: Samantha Walker

NMLS# 1122751

4.5 out of 5 Stars
Would Recommend
headshot image of Mike Mange

Loan Officer: Mike Mange

NMLS# 177094

5 out of 5 Stars
Would Recommend
headshot image of Jake Force

Senior Loan Officer: Jake Force

NMLS# 1040763

5 out of 5 Stars
Would Recommend
headshot image of Kendall Haun

Loan Officer: Kendall Haun

NMLS# 1708656

5 out of 5 Stars
Would Recommend

The process was truly easy! No complaints and will use them again in the home buying process.

headshot image of Aaron McMahon

Loan Officer: Aaron McMahon

NMLS# 1884782

4.5 out of 5 Stars
Would Recommend
Photo submission from Timothy A.

Very professional team that worked with my wife and I. They were great people

headshot image of Clayton Meldi

Loan Officer: Clayton Meldi

NMLS# 1564820

4 out of 5 Stars
Would Recommend
headshot image of Rick Bridgman

Loan Officer: Rick Bridgman

NMLS# 98981

5 out of 5 Stars
Would Recommend
headshot image of Mark Giessinger

Loan Officer: Mark Giessinger

NMLS# 2192214

5 out of 5 Stars
Would Recommend
headshot image of Carma Bittle

Loan Officer: Carma Bittle

NMLS# 1366915

5 out of 5 Stars
Would Recommend

The team did an excellent job.

headshot image of Ryan Chinnis

Loan Officer: Ryan Chinnis

NMLS# 2033787

More Reviews

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