Kayla, Dennis, and Josh were amazing at what they do, Individually and as a team. We are a military family and had to find a home and close out of state. The whole process was done over video, phone calls and sms. I was a little nervous, scared and basically did not know what to expect. The whole team guided us all throughout the process and was very patient. They listened to our concerns and answered our questions promptly. They took turns updating and informing us of any changes, and sometimes just reminding us to sign documenta 😅. I highly recommend this team!!! We are nothing but amazed and in love with our home and glad we chose Vetreans United!!!
The whole team at Veterans United were great. Was a very smooth process.
I have no problem recommending VU to any active duty or veteran. I will keep VU in my contacts if the need arises for more loan assistance or a new one. Love All of You!!!
The veterans United team did a great job.
Fantastic job from all who worked with us.
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I have use Veterans United for 2 home purchases in a little over 2 years and both have been great experiences that were stress and hassle free.
I wish we would have gotten on the same page about what I wanted to put down on the house, not the day before closing. 68.25% was a lot better for me than 19%. That's ok though, we got it figured out and I am happy with the outcome
Thank You,
Teri Little
Ryan and the team were absolutely amazing. It was a very stress free experience and would absolutely recommend them to anyone.
I would have liked a more realistic estimate of t he final numbers. This is my second loan with VU and I will definitely use them again.
We found the process very frustrating. We had submitted documents for pre-approval, only to have to turn around and resubmit them for underwriting. Every time we thought we’d finished our to-do list, there was something else asked for. Additionally, underwriting did not understand that as a retiree, John no longer receives monthly pay statements and kept asking for it over & over saying it was expired when it wasn’t. We got the congratulations, ready to close and found out while at closing the paperwork was not sent until 9:00am when settlement was scheduled for 10:00am. The final settlement paper we received to review incorrectly showed us needing $1600 to close when we were getting that amount back. The previous statement a week earlier showed us getting $2200+ back … there was no explanation as to where the difference went. Only that we could not get back anymore than we paid in. And, we paid in more than $1600. We paid $1,000 GFD, $600 appraisal, and $485 home inspection.
Response from Veterans United
John, we appreciate your feedback on this matter. Last minute requests often create additional stress, and we apologize that your experience was negatively impacted. Licensed Underwriters comply with regulations to ensure loans are properly documented, and we work to make that process as easy as possible. The process for disclosing the costs of a loan is managed very closely and discussing the details around your final closing figures is part of our commitment to deliver outstanding service. A member of our Client Advocate team has attempted to reach you and we invite you to connect with us further. Our team will be researching your comments to determine what our team may do in the future to help prevent a similar misunderstanding.
Very professional and I appreciate the guidance they gave me , made everything unbelievably easy .
The entire team was great and very helpful
I just want to say Thank You for helping to buy my first home and putting up with my frustrations and bad attitude at times, for not giving up on me when I wanted to throw in the towel. I love my new home and look forward to possibly working with Veterans United in the future.
Overall - a really great experience!!
Everyone was so nice and motivated, it made the experience so great.
The portal was fantastic and made the whole process so easy.
