I didn’t think homeownership was possible being a divorced single mother who doesn’t make a lot of money. But I was proven wrong. I worked with Veterans United for almost two of years; receiving guidance on managing my debt to increase my chances of approval and ways to increase my approval amount. With their help and my determination to give my kids a home I paid off some debt and got pre approved. After that it was a waiting game of finding the right house at the right price, months went by; until a gem of a small home was listed in the end of May. My entire team worked effortlessly to ensure my offer stood out, and worked hard to ensure everything was squared away before we closed on the house. I’ve been in my home now for almost a week and I still can’t believe I reached a goal that I didn’t think was attainable. Thank You
This was our third home purchase using a VA loan, and Veterans United made the transaction the easiest by far. Being able to log in and take care of our to-do list was very helpful. We will refer all of our military friends to Veterans United. Thank you for helping us with our forever home!
This team was the best!!!! And the help we received from Ms Brooke with the credit repair before we started looking at houses was outstanding. She was fast and very helpful, understanding and showed empathy for our situation.
Andrew followed up with me for the entire 9 months of the construction process
Very customer focused and encouraging
He also was very patient and was quick to explain things I did not understandNatalie was organized and kept me up to date to ensure my closing all the necessary documents to avoid any issues
Thank you for helping me get the house.
Annie and Cole were great. They work so hard to get us over the hurdles that came up during our refinance.
I want to thank the team at Veterans United for working with me every step of the way through this loan. The team worked really hard day one all the way to the closing to get the loan approved, and even closed almost a week early. My family and I are extremely grateful for all the hard work. We love our new home and none of this wouldn't have been possible without all the hard work and dedication this team put forth. Thank you!!
What can i say? You all made things so easy on me and pushed for what I needed to close with the limited time frame, I mean this was by far the best home purchase i ever had! Thank you all so much.
Everything from the beginning was fabulous. All the way up to the email saying we were cleared to close. Up to that point, phenomenal assistance. Very transparent. For us, things fell apart at underwriting. Ended up closing 2 days late because underwriting wanted repairs completed before closing instead of an allowance that had previously been negotiated. Do not send “ready to close” email if you are not. Not sure if it went to underwriter late due to holiday. Then they would not accept original receipt after repairs were made. Wasted more time getting different invoice from office. Frustrating to waste 2 hours sitting around for a close to not happen in a lawyers office, only to be up in the air for 48 hours. We lucked out that previous owners did not require us to rent house back but additional paperwork had to be drawn up for us to stay in house until close.
Response from Veterans United
Hi Jon,
Thank you for bringing this to our attention.
I'm really sorry to hear about your experience during the final stages of your homebuying process. It's great to hear that everything started off fabulously and that you found the initial assistance and transparency to be phenomenal. However, I understand how frustrating and stressful it can be when things fall apart at underwriting, especially after receiving a "cleared to close" email.
The delays and issues with the repairs and receipts must have been incredibly inconvenient. I'm glad the previous owners were understanding, but the additional paperwork and uncertainty shouldn't have been part of your experience. We're committed to learning from this and improving our processes to provide a better experience for our clients in the future.
I want to look into what happened and make sure we address these issues properly. Could you please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com? We're in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but feel free to contact us anytime.
At the beginning it was a difficult time, mainly communication but once we got past that phase, working with Derek was nothing short of productive, informative and professionalism. Only minor issue was at closing. We were told to purchase Flood insurance, which we did and had to pay the yearly fee. At closing I discovered flood insurance tacked onto our monthly mortgage. In the end, we were told we would be reimbursed for the entire amount we paid out of pocket and the flood insurance payments will remain as part of our monthly mortgage payment, we already paid which could have been deducted, but instead we now have to pay each month for flood insurance, that sequence of event didn’t make sense but overall we are happy to owning a home .!
Bill is the best promote ahead of peers. If you are Army, you get it.
Everything was ready and went very smoothly
As a first time home buyer we had a million questions and our Veterans United team was always there to answer our questions. They were all so nice and helpful. 10/10 I would recommend Veterans United to anyone but especially first time home buyers.
Wish you had more options when it came to movers
