Trust the process. It may seem a bit overwhelming but it is very much worth it.
Nichole and Levi were extremely courteous and professional highly recommended working with them for home loan needs
I would say the loan officers i initially worked with was a very nice person and helped in many ways; however, after that the loan team was all over the place. The closure report was confusing with all the fees, and not to mention the last minute before signing the closing documents, "oh, we forgot, you need to pay for flood insurance before closing"..even though I'm on a 3rd floor condo??? I felt like i was playing "find the peanut under the shell" game because each day was a new find or adventure..I felt like i was being scammed.
Response from Veterans United
Hi Steve,
I’m glad your initial loan officer was helpful, but I’m sorry that confidence didn’t carry through the rest of your experience. Unexpected costs and learning about the flood insurance requirement right before signing would understandably add to the frustration, especially when you already felt like new information was coming up throughout the process.
It’s concerning to hear that the experience ultimately left you questioning whether you could trust the process. I’d like the opportunity to take a closer look at what happened and how the costs and requirements were communicated. Please reach out to me and the Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
The Client Advocate team is available from 9 a.m. to 5 p.m. Central Time, Monday through Friday. Messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
Great communication, very helpful, kept us informed through the entire process!
They made my first time home buying experience pain free. They helped with any questions I had along the way and explained things I did not know. 10/10 you recommend them to anyone.
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Working with veterans United was a wonderful experience for us and we are in our dream home.
Thank you Zach and team! I truly appreciate everything have done for my family and I. When we do more house shopping in the future we will definitely reach out again for our next move.
Olivia and Ashley were wonderful, and easy to work with!
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When we first met Travis Ward, he was just a loan officer. After a few months of interaction with Travis, he became our trusted friend. Travis is warm and articulates. He knows his product very well. He took his time to explain all of our questions within 24 hours. Besides those outstanding attributes, what stand out the most about Travis are he is very patient and his ability to listen to our questions/concerns, he waited for us to finish our questions completely before he responds. Travis never once (never) jumped in the middle of our sentences. We would definitely refer him to our friends and family members for VA home loan. It would be a mistake should Veterans United not to retain his service nor inadequately compensate base on his outstanding skills, personal and professionalism!! Warm Regards,Khoa, Susan and Nhat Huy (from San Diego, CA)
Lucas Hassemer and his team went above and beyond for us from start to finish. Their hard work and dedication got our loan through well ahead of schedule, and we were able to close several days early, which made a real difference for us. Lucas was personally checking in and working on our file even while he was on vacation, which tells you everything about his commitment to his clients. We never felt like just another file number; his team was responsive, proactive, and clearly cared about getting it right, not just getting it done fast. We couldn't be happier with our experience and would recommend Lucas and his team to anyone without hesitation.
Your team did great Alex. I was able to contact them all the way up to the end. It did drop off a little, in my opinion, but that may be skewed with how responsive they were during the initial process.
Made this purchase smooth as can be. Very organized.
