The ability to communicate is so limited, we were pushed to deadlines with ample time frames.
Response from Veterans United
Hey Trinity,
I’m sorry to hear the communication felt limited and that the process became stressful with rushed deadlines. I can understand how frustrating that would be, especially when it felt like there should have been more time to work through things.
We want our borrowers to feel informed and supported throughout the homebuying process, and I’m sorry this experience didn’t reflect that. I’d appreciate the opportunity to learn more about your experience and look into your concerns further.
Please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. CST, and messages outside those hours are typically returned the next business day.
Sincerely,
Claire S., Client Relations Manager
Had a wonderful experience working with all involved.
Lisa helped us buy our house, answer all our questions, and helped us refinance! Everything from the beginning has been amazing and not stressful at all!
I feel they made a very difficult and stressful time less stressful by making things seamless and quick. Overall I was very happy
I cannot express enough how thankful I am to Veterans United at making my dream come true of owning a house .. Highly recommend using Veterans United
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I couldn't be any happier than I am. They made the process so easy, I barely had questions about it. Having an account on their site was simple and clear on what documents I needed. There was continuous communication via phone, texting and email and no issues of not reaching them. The only tough part was just finding that right one house especially for me!
The entire team was awesome at facilitating our home purchase. Thank you.
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Nick was great, a little problem with paperwork but he worked every thing out and got us everything we wanted. Thank you
Great teamwork and very person
Friendly, great personalities to work with. They were forgiving and patient with my forgetfulness. Kept in contact with me through the entire process. The app was easy to work with, to get things accomplished.
We had some financial snafoo's that made things difficult for our agents, but theey are ROCK STARS - endless patience, support and communication!!!! LINDSEY AND ROBERT ARE HIGHLY RECOMMENDED BY US💗💗💗💗💗 THANK U FOR HELPING US LAND OUR DREAM MINI FARM!
Veterans United did an awesome job with refinancing our home.
Haley and Kate were amazing. Give them a 10 out of 10.! they both went out of their way to help me and I was very pleased with the work they did for me. on the other hand when I had to switch to get a VA rep when I was going to buy a property in New York year representative I think her name is Suzanne or Susan was the worst possible representative for your company that I’ve ever dealt with I would give her zero and if I had to work with someone like that again, I would never go to veterans United. she was a complete bitch and totally unprofessional.
I am writing to sincerely thank you and the entire team at Veterans United for making our recent refinance an absolutely fantastic experience.We were bracing for a stressful process, but you made it incredibly smooth, fast, and easy to understand from start to finish. We truly appreciate how you broke down all the options and secured the best rate available for us.Above all, thank you for your exceptional service and for always making us feel like family. Your warmth, professionalism, and dedication did not go unnoticed. We felt supported every step of the way.We will absolutely be recommending you and Veterans United to friends and family in need of home financing.Thank you Micah for always being there for us.Mahalo Nui
