Long process but they were informative and helpful
Over all this was a great a experience working with veterans united. Aaron is outstanding in answering questions, directing me, and assigning what is needed on time.
My team was extremely helpful when it came to dealing with me being gone for 2 weeks for military training a few weeks prior to closing. With nick being a vet he understood the situation I was in and made it easier to navigate as a whole.
Honestly, Ryan and his team are the reason why we stuck with VU and immediately thought of VU when we bought our first home in California and 5 years later, our forever home in Pennsylvania. Ryan and Alison are not only great professionals, they are great people. When it comes time to pass the torch, my son will be encouraged to go with Ryan… if he’s not retired.
An awesome team to work with! Very respectful and friendly during and even after the process was over! I would recommend Foresand his team to everyone!
Veterans United has exceeded my expectations as a first time home buyer. I've heard the grueling stories of the home buying process but VU made it quick and stress-free. My entire home buying concierge made this process very pleasant. Every single individual exuded class and excellent customer service. Kat Wiesenborn and Haley Moore were both so patient, kind and accommodating throughout this entire process. I cannot song praises of VU enough. I have been telling any and everyone that will listen. Thanks again VU, I will definitely return for any further home buying, selling or refinancing.
It is always a great experience and a pleasure working with the veterans united team!
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Leanne went above and beyond to help us. Any question, or trouble we had she had an answer, and helped us. Even when she was sick, and also after working hours.
Everyone on the team worked really hard to get the loan closed quickly!
Veteran’s United makes home buying seem like a walk in the park. I couldn’t be happier with the process. They truly did all the leg work and guided me through the home buying process with ease.
Everyone was so great even after I got confused on a few things that I needed to turn in They talked me through it
It seemed like when veterans United needed something I had a short time line towards the end. I was going through a hurricane and reached out and told them text only and that’s spotty. But the things they needed could have been done a week earlier. This was the worst experience ever.
Response from Veterans United
Thomas, we take your feedback seriously and we appreciate your willingness to acknowledge this situation. We care deeply about customer service and a member of our Client Advocate team would love an opportunity to discuss your loan experience in greater detail. It is always our goal to strive for improvements, and acknowledge any mistakes made along the way. We look forward to learning more from you and how we can be better in the future with our communication.
