They have do much to offer. Extremely friendly staff.
As a first time buyer, Kollin King was very professional and helped explain terms and guide me through the entire house buying process. I do recommend him to other house buyers and new first time buyers.
They could not have made the process any easier for a couple buying a house 8 hours away sight unseen.
The teams here are easy to reach and responsive. Everything is well explained and the software system keeps each piece clear and simple to follow.
This company does not take their Veteran reputation for granted. Aaron, Julie and the team were reliable and trustworthy
I couldn’t have asked for anything better!!!!im so happy with how everything went!!
Veterans United is the Gold Star mortgage lender for veterans. Don't know why anyone would consider another lender.
Once the VA accepted the house I wanted and within my pre-approval it went fast. Jeffrey,the realtor, and the loan team was fast. Once the seller accepted our offer, we are in our new home 30 days later.
Veterans United team were always there to assist and make the process smooth as possible. I recommend Veterans United to my fellow Veterans.
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Jason's team went above and beyond to ensure all the paperwork was received and forwarded to underwriting.
Since I used Veterans United I have now told every vet I know to not use this conglomerate organization, that really does not care about vets. I had a loan officer lie to me through the process and requested a new one. I made a complaint but yet the complaint department told me I did not know what I was talking about as well.
Response from Veterans United
Hi Zachary,
Reading this honestly hurts. I’m really sorry that this was your experience—especially with a team that’s supposed to be here to serve Veterans, not leave them feeling dismissed or misled. You should have been met with honesty, respect, and support at every step of the process, and I hate that you felt like you got the opposite.
It’s incredibly troubling to hear that you weren’t heard when you raised a complaint, and I want to make sure that doesn’t go overlooked. If you’re open to it, I’d really appreciate the chance to understand more and take a closer look. Our Client Advocate team can be reached at 1-800-212-5200 or ClientAdvocate@vu.com. We're in the office Monday through Friday from 9 a.m. to 5 p.m. CST.
Thank you for speaking up—we take this seriously.
