Nicole and Julie made a substantial mistake on closing day and we weren’t able to put a large down payment on the mortgage. This lack of attention forced us to sign the mortgage and not put 40000 as a down payment. I will never recommend this mortgage to any veterans. Serving this country and being a disabled veteran makes me extremely disgusted the way we were treated. Shame on you and this company.
Response from Veterans United
Hello Joanna, we appreciate your feedback on this matter and so sorry to hear about your experience. A member of our Client Advocate team has attempted to reach you and we invite you to connect with us further. Discussing the details around your final closing figures is part of our commitment to deliver outstanding service. Veterans United does not directly control the majority of these costs like taxes and insurance, and it is expected that earlier cost estimates will differ from final closing numbers. It is our goal to be there for you every step of the way to explain and demonstrate all changes. We appreciate your calling attention to this aspect and will always be available if you wish to discuss in greater detail.
As I stated earlier this is been a wonderful wonderful wonderful experience I would definitely be using veterans United in the future and I would definitely want the same team that I had this time around. What an amazing job I am 2000% satisfied with the process
I want to give a great thank you to all of my team. They were amazing and making this purchase from out of state was a true blessing. They were all honest and outstanding people. Again, thank you all so very much for everything.
Overall we found the team at Veterans United lead by Larry to be very personally motivated to create a delightful experience in the purchase of our home.
Thank You so much
Sincerely Fernando & Lynda
Casey and the team made this whole process pain free and fun. Thanks guys! My next home load will be with you.
I loved the treatment and professionalism of my loan officer and his team. Great experience, thank you for making my dream come true. You guys are awesome!!
I was amazed at Veterans United through and through. You see the commercials, what the customers reviews are, and think to yourself “there’s no way they’re that good.” Or, “That sounds to good to be true.” But as it turns out you guys really are that good. We are beyond impressed with the professionalism of all the staff we had dealings with and shocked at how easy they made the home buying process, from start to finish. This was a phenomenal experience and we will recommend Veterans United to everyone we know and should we move again we will DEFINITELY be using Veterans United again!
My husband and I highly recommend VU to any veteran looking to buy a home. We tried about a year ago to buy a home and the local lender we used was AWFUL! She didn't know how to handle a VA Loan. Was confused about all the paperwork. Kept asking us for more and different paperwork all just to get preapproved. After about two weeks of fuss, she finally said "You don't qualify, sorry." It left a really sour taste in our mouths. Veteran's united washed out pallets clean! Our whole team was incredibly friendly and fast paced and COMPETENT. Todd, Alexis, and all the background people that we don't know the names of, thank you for helping our growing family get our first home.
Great service overall!!
Nothing to say other than AWESOME TEAM!!!
Mark, Kara and the team were phenomenal to work with! It was my second time working with Mark and his team. I shopped around and quickly realized, Mark, Kara, and the team were second to none. I would recommend them to everyone I know buying a home.
As a first time home buyer, the team was a true dream to go on this journey with.
Very satisfied with the whole team at VU for going above and beyond making sure my needs were met. Highly recommend VU to anyone looking to buy a home
I would 100% recommend going through the VA to anybody that can! I loved all to be staff members!
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When tasks are due I’d respond and complete the task immediately. It wouldn’t be actioned or a response wouldn’t be made until the next day. Close date was missed and technically the contract was violated due to the delays. I’d been living out of my office for a week because of this and could have lost the house and my earnest money and had to start over. All of this could have been avoided or resolved through better more timely communication.
I had an awesome team, they made the process so easy for me especially being a first time buyer! Thank you for all your help and guidance through this process!!Mario
Everything was user friendly and all parts were amazing to work with and listened to what I wanted and needed.
Veterans United simplified the process for us. It was still difficult because it's a huge purchase, but alot simpler knowing that people were helping us through the entire process
Thank you team for helping me become a home owner! 12/10 recommend!
The process was very streamlined and organized. We had an intelligent team whom could answer all of our questions. The real estate agent provided was very helpful, and listened to what we wanted in a home to help us find our first home.
