OK, so, I have always preferred renting for the convenience, but then about a year ago I was somehow inspired to buy a home, if I could find the right now. I h ad stumbled onto VU and had contacted them with my interest in doing a VA loan, which would be my first. My best friend "sister" and I spent months trying to find one close to her house, (My mom has dementia and I am her caregiver and my friend and her family have helped me care for her and she has become part of their family) Unfortunately, they were all high priced and still a bit away distance-wise, so we kind of tabled it for another time. For anyone who doesn't think prayer works, they might want to recheck that! A mutual friend of ours owned a house literally across the street, and one day she told us that she and her husband were going to move back to TX and they decided to finally sell the house. Once my friend told her about me wanting it, she didn't even list it, instead doing a FSBO, which took out the middle man. I contacted Alec and crew to tell him I had finally found a house and he was so excited for me! He literally took care of everything and brought in Elizabeth and Blake to hold my hand through the process, which took less than a month! When they said they were going to do something, they did it and with high quality caring. They found a title company locally that also was awesome with very helpful and attentive people. They even had gotten a beautiful sign made for my craft room! It was one of the very few times in my life that I have done business with an organization/company where it was obvious these people had answered a calling to do this and genuinely loved it. They are an example of what customer care (aka service) is supposed to be like. I've been an RN for over 30 years, and a psychotherapist for over 7 years, so I know first hand the importance of making sure my clients feel taken care of. I have their phone numbers starred in my contact list, and whenever I meet a fellow Veteran wanting to purchase, Veterans United will be THE first company, and they will be the first names I give out. Somebody, please give these folks a raise, or at least a nice Christmas bonus!
Thanks for everything and Merry Christmas!
Dr. Karen Wall
MAJ (Retired) Army Nurse Corps
This was our second home purchase with Veterans United. Zach, Jason, and Britney were an amazing team to work with. They made the home buying process super simple and easy to understand
This is my second time purchasing a home with Veterans United, and I could not be more pleased with absolutely everything and everyone involved during the process!
David Smart is AMAZING! He was there for us from day 1, supporting us through the whole process. He is encouraging, but also a straight shooter. He gave us meaningful advice from the very first house we considered offering on, ran numbers for us, and checked in consistently. When we had hurdles throughout the underwriting process, he explained everything in a professional way and I knew I was working with someone with my best interest in mind. He’s very knowledgeable about the entire process. In my opinion, he also picked up the slack when other team members fell short, though he is very professional and would never speak ill of his coworkers. David is a 1000000/10!!
The entire team I worked with—Bill, Nico, and Mandy—was absolutely amazing. They took the time to explain every step of the process, making sure I fully understood what was happening and what was needed from me. They were extremely responsive, consistently providing timely updates and reaching out throughout the process to keep me informed.The Veterans United portal is also very user-friendly and clearly outlines the documents and information you need to submit, which made the process even easier. Overall, my experience was incredibly smooth and stress-free, especially when I stayed on top of submitting the requested documentation.I would highly recommend Veterans United to anyone who is eligible. I truly can’t thank Bill, Nico, Mandy, and the entire team enough for their professionalism, support, and dedication throughout the process!
Everyone worked very hard to bring us to closing! Veteran’s United is honest and trustworthy and very supportive. They care and listen to your concerns!
Molly and the team did a great job, kept me on task, and made the whole process very easy on me.
Thanks
I want to thank everyone that was involved. We appreciate you all. From the bottom of our hearts. You have made one of our most wanted dreams come true. Thank you for making sure we have a place to raise our brand new family.
Great team of professionals who are in your corner all the way until it’s time for settlement day!
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I couldn’t be anymore thankful for the team I had. They were extremely helpful, patient, QUICK and informative. I truly felt like they wanted me to buy my home more than I did and it wa sa beautiful feeling.
Maintained contact most of the time. Very prompt in processing your initial loan qualification criteria. very professional at all times. Always cheerful when I contacted the company directly. Highly recommend!
Thank you everyone for making my first time home buying experience fast and smooth. I appreciate everyone's prompt communication and knowledge throughout the whole process. I felt like I had the best team to work worth in helping me purchase my home.
Great team
I can’t say enough good things about the whole team that helped me here!!!
