Probably some of the hardest working people on the planet. They will not quit until they have did everything possible to get you your loan.
Veterans United team is fast, friendly, and very informative especially with first time home buyers. There is full transparency with no hidden fees. I would always reccomend them to everyone.
They work hard for us, and get the job done. Great team!
When you start the process you have the momentum and you set the pace your loan officer in his team will keep up with the speed that you move. These people are quick they're efficient they're thorough they do same day responses if not immediate and almost always have multiple solutions to any problem you might encounter on the fly. 100% wonderful, and would strongly recommend. They get involved and arms deep in this whole process as if they were buying the home themselves.
Great people to work with!
2nd Time I've worked with Zach K. and Veterans United. Great service and experience once again.
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excellent to deal with, answered all my questions and stayed in contact throughout the whole process.
Everyone was absolutely great with the help they gave me. All my questions were answered and I couldn’t be more grateful
VU was quite responsive to my initial query/application in June, when I simply clicked on an ad on Zillow, without a clear intent to purchase. Then, in light of not having a clear goal, the volume of messaging (calls, messages) was suffocating, though well-intended. I had to say several times...I'll let you know when I am interested.When I became interested, I was now back home, overseas. My emails to VU staff went to spam, including my responses to 'friendly' "how's it going?" queries from your staff, blocked because of my originating IP address. My calls to I think Jeremy and perhaps Jonathan went to voice mail, and I did not leave a message because I figured they would not call back to my overseas number. My call to your tech support (where I was inappropriately called 'my friend', but my request to contact Jeremy was not passed on, and from whom I never received a confirmation that the tech issue was resolved, as requested) to address logging in to your website from overseas did not seem to readily address that I could not receive a confirmation code via my phone (because my US number had no roaming). This delayed obtaining the pre-approval. If I could have had immediate access to the credit bureaus to unfreeze them (same issue of confirmation codes and US registered number), I would have applied to USAA that same weekend and switched.You have many people involved in the process...it is not clear what the process was going to be (I haven't purchased a home in 26 years), and what role each titled person at VU played. When an actual loan request is in progress, I suggest you provide an overview, perhaps a flow diagram of steps and who is involved at each step, along with the progress of documentation. When Taylor was replaced by Kayla, we had no notice, but just started receiving emails from someone else, and perhaps a few emails to Taylor were not seen. Greater clarity on process and potential hiccups could have prevented the pursuit of funds tracking, source of escrow funds, and other matters.Communication was an ongoing challenge. Many aspects of our situation living overseas and employed by an overseas employer were atypical, and it was difficult to get this across to staff. I really didn't like communication through an email giving me a list of things to do without any context. This is a relationship with AI. This process was closer to a 2 or 3. Very frustrating. When I could not provide a W-2, there was no way to communicate through that 'system'. There should be a means to not only upload a document, but provide comments. I don't believe my email queries were adequately responded to (until I complained) , and I didn't see an attempt to try to understand my actual work situation and documentation that was available. It is only by coincidence that I was in the US on closing weekend (something that occurs every 3-6 months!), and that we had a general POA for my wife, that we could actually close. When you have overseas clients, address the matter of signing and the requirement for ink on paper early on. It was a complete surprise since we were doing EVERYTHING else digitally.The 2 or 3 experience recovers to a 7 for 2 reasons: Jeremy's service, and the fact that the loan went through. It's not that I would say "Don't use VU" but I would give strong caveats about what the person asking needs to ask for in the process.Thank you for enabling the purchase of our home. However, understand that this was a complicated transaction, not an Amazon return. Stop using ungenuine template emails (as if the person is really checking in!).
Great company. A lot easier to work with the other military home loans.
This process seemed to take forever. Communication wasn't the greatest. Pictures we sent were accepted, then were lost, then resent and then not acceptable. We were losing hope near the end of this because it felt like jumping through hoops right until the last moments at the closing which finally happened thank God. Lots of ups and downs through this process.
Response from Veterans United
Hi John,
I’m really sorry to hear how stressful the process felt and that communication wasn’t as smooth as it should have been. Having to resend documents and face delays can make an already complicated process even tougher, and I can understand how discouraging that must have been.
I’m glad to hear things came together in the end, but I’d still like for my advocates to have the chance to look into what caused the confusion with your file so we can do better moving forward. When you have a moment, please reach out to our Client Advocate team at 1-800-212-5200 or email ClientAdvocate@vu.com. We’re in the office Monday through Friday from 9 a.m. to 5 p.m. Central Time.
The home purchase was very quick and painless.
My team is amazing from the start to the end they all put there 100%, into getting me into my first home and they made it stress free and an easy process. Stephen, Mason, and everyone that was involved in my process all where amazing. My VU Team are the best, thank you all for your support, and dedication to helping veterans like me, and all your guys best efforts. Thank you Veterans United.
Yes Candy and her amazing team did awesome job helping me 1st with the pre-approval, then after finding the property I wanted. I would say it was under 2 months & the closing was upon. So I wanted to say thanks for helping me along the way. Especially answering questions and giving me clarity on every moment of becoming a home owner my 1st night my place.Thanks
A very courteous and professional staff, best possible experience of buying a home.
Katy and her team were on top of their very move, there were no issues. This is my 3rd home purchase and it closed in 30 days with no issues. I was kept informed every step of the way and had noises. An outstanding team and Realtor Ron.
