The people and team are great wouldn’t change a single thing about them.The app on the other hand. Dog poo Why do I have to log in and authenticate every time I open the app? This defeats the purpose. Additionally I want to set up bi weekly payments. The listing only gives options for days of the week not the date itself. As a VA loan company I would expect to have the option to do it on the 1st and 15th. When the military gets paid.
Veterans United were excellent to work with. They were completely transparent and helpful throughout every step of the process.
Great customer service and quick responses to my every inquiry. Bobby and his team did an excellent job.
The very best experience that I have had in my home buying. Zach and his team were extremely helpful during this process and we are so delighted with his knowledge of the process to get this done in an expedient and professional manner. If I were to seek out another loan offer, the Veterans United would be my first choice. Thanks for all you do.
When you start the process you have the momentum and you set the pace your loan officer in his team will keep up with the speed that you move. These people are quick they're efficient they're thorough they do same day responses if not immediate and almost always have multiple solutions to any problem you might encounter on the fly. 100% wonderful, and would strongly recommend. They get involved and arms deep in this whole process as if they were buying the home themselves.
Experience was great great ALL my team members were awesome experiences and kind GREAT JOB thank you
Josh Schultz is the absolute best, I wouldn’t have wanted anybody else to help me buy my first or any other home for as a matter of fact.
Highly recommend Veterans United for the home buying process! They were with me every step and had no problem explaining everything. Long story short, was supposed to close on one house but had to rescind the offer and start the shopping process all over again. The whole team kept checking on me and were very supportive through the whole ordeal.
On the Monterey side of things that was promise to me I did not get and nothing was explain to me
Response from Veterans United
Hi Timmy,
I’m sorry to hear that what you were promised didn’t match what you experienced, and that things weren’t explained clearly along the way. That kind of confusion can be very frustrating, and I regret that this was the impression you were left with.
Should you want to discuss further, I’d be glad to make time for a call. You can reach me at 1-800-212-5200 or ClientAdvocate@vu.com.
Great company. A lot easier to work with the other military home loans.
Lake of communication, missed target closing date that was planned out 30 days. Last minute push to get information and documents was extremely stressful.
Every step of the way, I felt supported and valued. They treated me like family. I would definitely recommend going with VU anytime.
Yes, I really appreciated Veterans United promptness in responding to any questions I had. Again, the entire home buying process was a breeze! Great job guys!
Katy and her team were on top of their very move, there were no issues. This is my 3rd home purchase and it closed in 30 days with no issues. I was kept informed every step of the way and had noises. An outstanding team and Realtor Ron.
