This is my first mortgage, and it couldn't have been easier. Everyone had great communication skills and listened to everything from concerns to general questions for a first time buyer. I won't recommend anyone else but Veterans United. Thank you all for this wonderful experience.
We expected a lot more work than what it ended up being. We were pleasantly surprised to say the least and are so happy with the smooth and friendly service.
Overall my experience with veterans united was good. Jared was great and very personable. I had a moment of panic during the very end of my home buying experience but Jared made sure to stay calm and work diligently to make sure my family was taken care of for the closing of our new home.I would say that as an active duty member and on behalf of other active duty members, when it comes to purchasing a home these days, it can be very expensive. I do not know if veterans united is up to speed on the housing issues, BAH and BAS rates for our service members, but it has been difficult to procure a place to call home for the vast majority of our service members. Instead of flooding the customer with home security, home insurance, internet and other costly expenses. Veterans united should be focused on the lending piece. I only say this because receiving a phone call you see "Veterans United" and you think you are about to speak with your lender, but it ends up being someone trying to sell you something else. I think the lending piece should come first and the lender should verify whether or not the customer wants the phone calls or those services. It can be overwhelming to receive multiple phone calls, emails and text messages when you are juggling being an active duty member, moving across the country, dealing with children and getting them situated with school/day care, and selling a current home all at the same time. The customers focus is finding a place to call home, and especially during the holidays.Again my overall experience was good and Jared took care of me. I just hope in the future, this feedback helps veterans united put the home buying first, and all of the extra things after the closing of the home so people can make sure they are financially capable of taking on extra amenities instead of trying to decide on that during the home buying process.
I am appreciative of The Veterans United team. They made this the best experience ever! I have dreaded this process in the past, but they made this so easy for us. I am grateful for their hard work, so that my family could get moved in and will get to celebrate Christmas in our new house.
Nothing but good words to say!
Simply amazing! Thank you Veterans United
If you want a good ribeye then go to a buffet; if you want a great ribeye, go to a stake house. If you want a good lender then go to your local bank, but if you want a GREAT lender, go to Veterans United!
Everyone did a great job. All of my questions were answered quickly and without a ton of real-estate jargon that I wouldn't understand. I appreciate whole team's participation in the process and the speed at which I was kept up to date. I'm a first time buyer and I felt like I knew where we were at in the process and what the next step was the whole time which helps in not getting overwhelmed. Thank you, Brandy and VU!
Response from Veterans United
Brandon,
Thank you for sharing your feedback with us. Our Client Advocates will continue to be here if you’d like to share anything else from your experience and if you need anything else moving forward, too. You can reach back out to the Client Advocate you spoke with directly or reach anyone on the team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Kendra, Client Relations
Veterans United and my loan officer, Mystle Schellhorn, worked very diligently to make sure every detail of the loan process was properly taken care of and air tight. I cannot thank them enough for all of their effort.
I would definitely recommend Veterans United to any veteran looking to procure a home loan.
I prayed for a home, and God has blessed me with a home. Prayer without work is fruitless. From the moment I started working with Veterans United, they were hard at work on my loan. They worked with me every step, and made sure I understood the process. If I got stuck or had questions they were always available to help. The amount of hard work they put into my loan made my prayer an easy one for God to answer.
The entire was very professional and David took the time to thoroughly explain every step.
Tarron & James
Working with Veterans United is something I recommend for anyone. Our loan officer (Mark Manos) and their team (Michelle and Nicole) supported me and my wife the entire way through. Our loan officer was super knowledgeable, answered all our questions, and worked extremely hard at meeting our needs and providing us with exceptional customer service. Our loan officer's team was equally as professional and courteous, and made the process as easy as possible. Thank you, Mark, Michelle and Nicole! We are extremely grateful!
Ready to see for yourself?
Experience first-hand why 269,848 homeowners give us a perfect score!
Veterans United is fantastic. I began with less than ideal credit and they helped me raise my credit score through the Lighthouse Program. Once we got the pre-approval, we found our new home in less than a week and settled in less than two months. The entire team was professional and very responsive whenever we had questions. I would highly recommend Veterans United to any Veteran looking to purchase a home.
For the first time buying a home I had no complaints at all. Step by step with everything was walked through with no confusion. Everyone was professional with their work but not just professional but very caring from the VA Loan Team to the Agents to the Insurance to the Home Inspector everyone that was involved was very helpful and moved in my home within a month give or take a few days.
