Derek and his team where fantastic thru the whole experience.
The process from beginning to end was pretty seamless! Our purchase was in a rural area with 6 sellers located in multiple states. The entire team stayed up to date, communicated and knew what was happening at each point of the process. They reacted promptly to delays from the selling side that pushed our closing out to 70 days from contract acceptance with immediate notifications, documentation and follow ups. We have bought and sold properties in the past with other companies, but never this complicated. We always felt the stress when anything went wrong and had to jump through hoops to make it all come together. With Veterans United, we barely even felt all the problems and turmoil from the sellers side. I feel that this endeavor was extremely challenging and from my experience, other companies would not have handled this well.
The process was seamless and timely! Everyone on the team helped to keep us on track. Thank you VU team!
Veterans United far exceeded my expectations as a first time home buyer. I did not expect the process to go as quickly or as smoothly as it did, but my loan team made it happen!
The only critiques I have are:
1) the underwriting process seemed to never end. This doesn't seem to be a unique issue to Veterans United as many people warned me this would happen. I know underwriting is an important part of the process but being informed of deficiencies in paperwork in one session rather than a document per week would have made this process faster.
2) There seemed to be a bit of blame game when it came to reasons the process was not going so smoothly between the real estate agent and the loan team. I understand it can be difficult to synchronize a team under short notice, but having clearly outlined roles/ guidelines may help alleviate those stresses.
Overall, I had a great time with Veterans United and will be recommending them to any of my friends from the service when the time comes for them to purchase homes.
I am immensely thankful to you and your staff for their outstanding efficiency in helping me apply for and get a VA loan for the house I wanted to buy. Not only were they efficient, they always were polite to me and that boosted my spirits during a difficult process. My lead "helper" was Ms. Getz and she is a wonderful asset to your team.
Whole team was a Dream Team.
I did not care for company's b's on exquisite poa nor did I think I should be penalized for high insurance and bump in closing cost and once they got their money on no money down loan from VA they disappeared. Revenge of the nerds at its finest as the company is like the nerdy kid ib class who needed clarification on the simplest question in math of 1+1 always trying to make 3 when its 2.
Response from Veterans United
Rachel,
I’m really sorry your recent experience fell a bit short of exceptional. If you’d like to discuss your recent experience, Derrick from our Client Advocate plans to reach out soon if he hasn't already. We are here to listen and learn what we can do better moving forward.
We sincerely thank you for letting us serve you just the same.
Wishing you the very best,
Kendra, Client Relations
Our team really worked hard and went far above what with us being in Hawaii and having had to deal with the listing agent, everyone did a flawless job. I have never been so happy to pay a commission as this time. You all were exceptional, flawless. Our team had to deal with the listing agent, the builder and it wasn't easy. And then you dealt with us and the 6 hr time difference which I know was not easy. I'm happy to have our name associated with you (our) team.
