Not sure how we would have navigated this entire process without all the help from Tyler and the Veterans United family. So grateful for all there hard work!
I had probably a better experience buying my home than any other buying experience. Veterans United walked me through this process with quite a few highly qualified experts. They were all 100% polite, and wonderful people to work with. I would tell any Veteran searching for a home to give these folks a call before other lenders and save yourself time and headaches. I would highly recommend them to any Veteran.
I have heard horror stories of the home buying process and how stressful it can be. I had the pleasure of working with the world's best veterans united team. They guided me from start to finish, they treated me like a family rather than a payday
Was an super easy process - with the to do list - and contact with everyone- I felt like we were all in the same place- getting this all done
The whole VU team that we worked with were outstanding! Super helpful and informative. They made this the best home buying experience. We will definitely use Veterans United for all our future home buying needs. If I could give a 100+ star, I would.
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The entire team at VA home loans went well beyond the call of duty. Appreciate all the work you guys put in. Sincerely.
I will recommend VU to anyone
Absolutely phenomenal team!! (Is there a way to shout that from the rooftop of our new home??) From start to finish, Gabe, Maureen, and Susanne made the entire process so smooth and easy and seriously got us to closing in 14 business days!!! Yes!!!! 14 business days!!! Our heads are still spinning over how amazing a team these guys are and how in love we our with our new dream home! Thank y’all for everything! Thank you Veteran’s United for such a wonderful dream team to work with!
Doug Lippmann and his team were excellent. I have worked with Doug Lippmann on several occasions, I always felt I was in good hands. Thank you, Doug, and your team.
There's no doubt that I had the best experience no doubt about it.
As a previous homeowner that used Veteran’s United in the past, the service provided for my new house was simple: a VA loan assumption. I had a positive experience previously with VU and felt good about using them again. However, from the beginning several stark differences presented themselves that led to a disappointing home buying experience. Communication, or lack thereof, was the biggest with a LOT of miscommunication or no communication at all between the two loan officers and myself. I gave responses and submitted paperwork updating the to-do list in a timely manner and wasn’t given the same courtesy. When mistakes were made or lack of attention to what needed to be accomplished before closing happened on the VU side, blame was put on the buyer and seller and no apologies were issued. Those details ended up in a delayed closing of two weeks, which could have been easily preventable. I was also thrown new policies that were put in place with no explanation or break down of what they entail (premium on home insurance being one). Terrible customer service overall and am now walking away from this experience with a bad taste in my mouth of Veteran’s United and the services they offer.
Response from Veterans United
Madison, I’m really glad you took time to share. I want you to know the Client Advocate team is available if you’d like to tell us more. I’m especially sorry this experience didn’t measure up to your first like you expressed. If there’s a way we can help make this better before we part ways, we’re here for that. Please reach out if you need us now or even after you’re settled. We’re always here to help.
Most sincerely,
Kendra, Client Relations
Veterans United worked tirelessly to answer and explain every detail of the buying experience as they presented themselves. Shout out to Tyler and his team, their patience with the changing buying parameters made the entire process less stressful on myself and my family. Thanks for everything.
