There's no doubt that I had the best experience no doubt about it.
As a previous homeowner that used Veteran’s United in the past, the service provided for my new house was simple: a VA loan assumption. I had a positive experience previously with VU and felt good about using them again. However, from the beginning several stark differences presented themselves that led to a disappointing home buying experience. Communication, or lack thereof, was the biggest with a LOT of miscommunication or no communication at all between the two loan officers and myself. I gave responses and submitted paperwork updating the to-do list in a timely manner and wasn’t given the same courtesy. When mistakes were made or lack of attention to what needed to be accomplished before closing happened on the VU side, blame was put on the buyer and seller and no apologies were issued. Those details ended up in a delayed closing of two weeks, which could have been easily preventable. I was also thrown new policies that were put in place with no explanation or break down of what they entail (premium on home insurance being one). Terrible customer service overall and am now walking away from this experience with a bad taste in my mouth of Veteran’s United and the services they offer.
Response from Veterans United
Madison, I’m really glad you took time to share. I want you to know the Client Advocate team is available if you’d like to tell us more. I’m especially sorry this experience didn’t measure up to your first like you expressed. If there’s a way we can help make this better before we part ways, we’re here for that. Please reach out if you need us now or even after you’re settled. We’re always here to help.
Most sincerely,
Kendra, Client Relations
Veterans United worked tirelessly to answer and explain every detail of the buying experience as they presented themselves. Shout out to Tyler and his team, their patience with the changing buying parameters made the entire process less stressful on myself and my family. Thanks for everything.
Such a endeavor was intimidating to me. Devon plus his team made it simple to accomplish my dream.
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The Entire experience was pleasant and professional and friendly. The team is awesome.
Thank you all from the Houston family.
I've worked with Veterans United now for 10 years through a couple of attempts at buying a home. John and his team was excellent. Not a single moment of pushiness or irritability over my questions. Extremely friendly and knowledgeable, made me feel reassured and comfortable the whole time.
I am so very happy I decided to work with Veterans United for my VA loan. We had a very particular situation and I don't think anyone else would have been as helpful, knowledgeable, and understanding of the situation. We had to work through a defaulted student loan situation with my wife and I that was NOT EASY!!! But Veterans United stuck with us and now we are in our life changing house now! Especially our loan coordinator, Sara. With her we would not be in our new house today. It was such a new and confusing situation with the fresh start program but Sara and Tyler helped us battle through to the finish line! Now we are so happy I could not praise or recommend Veterans United more! Our team was so understanding and helpful that this whole thing would not have happened without them. Lets just say we tried a few places first that are supposed to be "veteran friendly" & "the best at VA loans" but would not even really look at us. They rhyme with Wavy fled, shmocket lortgage, and one with Gronk. Veterans United did not give up on us. They understood the situation and worked with us to fix the issue. Mortgages are very rare (at least for me) but I will always come back to Veterans United and recommend them to all vets!! Thank you Sara, Tyler, and Allie for everything. You have truly changed our lives for the better.
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Ryan and his team were great. This was my first home purchase and it was far from a pain. I'll definitely be using Ryan as a lender for my future home purchases.
Everyone was absolutely wonderful to work with. This journey has been a pleasure! Paul dealt with all my stupid questions, sometimes even after hours. He helped me know the right questions to ask in the beginning and that's why I chose to work with him. I spoke on the phone with him, went to his office same day and got my pre-approval!!!!! Absolutely amazing 100/10. Super helpful and overall a great guy. Thank you so much. We loved our personalized home warming gifts the veterans united team sent us as we begin this new chapter.
The VU team has been great! Next time I will pick my realtor though.
Outstanding work and workers
I would definitely come back for refinancing.
