We have just completed our second home purchase with Veterans United and will definitely be back for a third if we decide to move again. The entire process, from getting the best rates based on credit scores through the closing process, was very transparent and went very smoothly.
Quick to close. Met my needs on refinance.
Great company I love the experience.
I have been in sales my whole life. Great customer service is everything to me. I strive to provide this with my clients. I feel Nick share the same approach to our business.
Very customer orientated. Gets the job done with your interest in mind
The process was much smoother and easier than I had anticipated!
STAY AWAY !!! Especially Bobby Moss !!! When things were easy everything went well, when there was a bump in the road there was no sense of effort or urgency on his part !! I FELT LIKE AS A VETERAN.. HE were not FIGHTING for ME .. ( side note I had a 815 credit score ) i had to do all the legwork and fighting! Me- You mean to tell me you are the self-described biggest providers a VA home loans in the country and you don’t have direct phone numbers to the VA? Bobby We don’t we just send emails and wait for a response! UNSAT When I finally got a hold of the VA they asked in no one certain terms … why in the hell are you doing all the work and contacting us and not my loan company/ loan officer ! Due to this if it wasn’t for my effort and diligence I would’ve lost this home!! I actually feel like I should’ve gotten part of the commission If I’m being honest!!
Response from Veterans United
Hi James, We appreciate your point of view and understand how it can be frustrating when unexpected delays occur. We apologize that our service did not provide the personalized experience you expected throughout the process. Just like any large corporation, the VA has systems and people in place and while we do navigate them, that does not always mean that the answers are provided at the speed with which our borrowers would expect. Our commitment to serving you is ongoing and we are glad that parts of the experience were positive. Your comments will help us ensure that we learn from mistakes and improve for the next customer. We value your business and hope you enjoy your new home.
These are great people to work with that don’t judge if you’ve maybe had a troubled past. I was one of those. I struggled with ptsd and didn’t make the best financial choices at a young age. However, this team spent a LOT of time working with me and guiding me through what needs to be done and what’s next. To be honest, I needed that hand holding because it was my first time buying a house! Don’t hesitate! Reach out and let them help you!
This is a very professional organization. They definitely know their business.
Would recommend for sure. Great service. Thank you all.
Exceptional team members that were extremely helpful. Always responded very quick for any questions or concerns.
Overall experience is OUTSTANDING!
had to ask too many questions to try to understand what was happening
Response from Veterans United
Hi Lee, it is important for us to incorporate customer feedback whenever possible to improve our service. If you are willing to share more information, then please contact a member of our Client Advocate team for continued support. We value your input, and we are disappointed to learn that your questions or concerns were not better managed.
