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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

401,037

Total Customer Reviews

98.1%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
4
3
2
1

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Showing all 401,037 unfiltered, unedited reviews

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5 out of 5 Stars
Would Recommend
headshot image of Phyllis Gatlin

Branch Manager: Phyllis Gatlin

NMLS# 157263

5 out of 5 Stars
Would Recommend

These guys went above and beyond for me! Available through calls, text, and email so you can get into contact with your team when you want to. If you are a veteran I highly recommend using Veterans United when buying your home. They will treat you like family.

headshot image of Alea Schuyler

Loan Officer: Alea Schuyler

NMLS# 2018647

5 out of 5 Stars
Would Recommend

Make sure they understand what you need first off. Then ensure they keep you informed of any changes. Plus be prepared to pay a bigger down payment then expected. We got down to the last minute before the house we wanted was sold so we were left with few options.

headshot image of Justin Lucas

Loan Officer: Justin Lucas

NMLS# 2026793

4.5 out of 5 Stars
Would Recommend
headshot image of Douglas Lippmann

Loan Officer: Douglas Lippmann

NMLS# 310771

4 out of 5 Stars
Would Recommend
headshot image of Jason Brandau

Loan Officer: Jason Brandau

NMLS# 1999585

5 out of 5 Stars
Would Recommend
headshot image of John Mitchell

Loan Officer: John Mitchell

NMLS# 1116244

5 out of 5 Stars
Would Recommend
headshot image of Larry McGallagher

Loan Officer: Larry McGallagher

NMLS# 1464194

5 out of 5 Stars
Would Recommend
headshot image of Mark Manos

Loan Officer: Mark Manos

NMLS# 1232372

5 out of 5 Stars
Would Recommend
headshot image of Eli Ahn

Loan Officer: Eli Ahn

NMLS# 1864503

5 out of 5 Stars
Would Recommend
headshot image of George Eastergard

Loan Officer: George Eastergard

NMLS# 1446649

2 out of 5 Stars

The communication was very poor. One example was with the appraisal. I called and asked 3 weeks before closing how the appraisal was going. I was told that the person doing the appraisal was not able to get in contact with anyone to get access which was not true because he had talked to both relators about getting access. I had to call again just before the closing date and found out that nobody knew that it had not been done. It finally got completed and because of that the closing date was moved back 2 days.

Response from Veterans United

Hi Scott, we appreciate the chance to hear from you and we understand that the communication may not have exceeded expectations. We want everyone to feel that we go above and beyond to deliver outstanding service. A member of our Client Advocate is available to speak with you and learn more about what may have caused you to feel this way. By providing direct contact information for all of our Loan Specialist we go to great lengths to ensure you'll have an easy time reaching out for assistance. Our team will be researching your appraisal process to determine what our team may do in the future to help prevent a similar closing delay. The appraisal process is managed directly by the Department of Veterans Affairs, and we understand how the home buying process can become stressful when working to overcome an unexpected delay.

5 out of 5 Stars
Would Recommend
headshot image of Ross McClanahan

Loan Officer: Ross McClanahan

NMLS# 1772094

4 out of 5 Stars
Would Recommend
headshot image of Greg Pell

Loan Officer: Greg Pell

NMLS# 1985720

5 out of 5 Stars
Would Recommend
headshot image of Tate Unruh

Loan Officer: Tate Unruh

NMLS# 2000032

4 out of 5 Stars
Would Recommend
headshot image of Tyler Jones

Loan Officer: Tyler Jones

NMLS# 1493936

4 out of 5 Stars
Would Recommend

Veterans United staff will go the extra mile for you to make your home buying experience as smooth as possible.

headshot image of Jonathan Sieker

Loan Officer: Jonathan Sieker

NMLS# 1244559

4 out of 5 Stars
Would Recommend
headshot image of Marty Gaddie

Loan Officer: Marty Gaddie

NMLS# 1745992

5 out of 5 Stars
Would Recommend
headshot image of Chris Rohr

Loan Officer: Chris Rohr

NMLS# 215602

4.5 out of 5 Stars
Would Recommend

It was nice to feel a sense of someone having my back during this process. It gets worrisome when it seems everyone is just out for their best interest but having VU helped me feel as if someone did have my best interest at heart.

headshot image of Rick Bridgman

Loan Officer: Rick Bridgman

NMLS# 98981

5 out of 5 Stars
Would Recommend
headshot image of Tamara L. Hemmie

Branch Manager: Tamara L. Hemmie

NMLS# 315763

5 out of 5 Stars
Would Recommend
headshot image of Jamie Hughes

Loan Officer: Jamie Hughes

NMLS# 1781663

5 out of 5 Stars
Would Recommend
headshot image of Anne Kuster

Loan Officer: Anne Kuster

NMLS# 1068788

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5 out of 5 Stars
Would Recommend

We had a great experience using Veterans United. Our loan specialist, Nick I., was the best of the best. Our underwriter contact, Amanda, also went above and beyond to make our loan process smooth. We will definitely recommend VU to all of our friends and family. Thank you again for helping my husband and I buy our first home together!

headshot image of Nick Intrieri

Loan Officer: Nick Intrieri

NMLS# 1524889

5 out of 5 Stars
Would Recommend

I will refer anyone that is in the market to Veterans United.

headshot image of Jerry Dooling

Loan Officer: Jerry Dooling

NMLS# 1860927

5 out of 5 Stars
Would Recommend

I will definitely be recommending this team to every one I know that will be purchasing a home in the future!!

headshot image of Karol Hart

Loan Officer: Karol Hart

NMLS# 1202012

4 out of 5 Stars
Would Recommend
headshot image of Justin Brinker

Loan Officer: Justin Brinker

NMLS# 1312517

5 out of 5 Stars
Would Recommend
headshot image of Blake Crutchfield

Loan Officer: Blake Crutchfield

NMLS# 1464153

4.5 out of 5 Stars
Would Recommend

Other than the underwriting process the whole experience was outstanding.

headshot image of Jeff Barringer

Loan Officer: Jeff Barringer

NMLS# 1963144

4 out of 5 Stars
Would Recommend
headshot image of Tony Meis

Loan Officer: Tony Meis

NMLS# 1044957

5 out of 5 Stars
Would Recommend

As a veteran family, we have used the VA homebuyer certificate earned with my husband's and my own military service. We were extremely impressed with the way that Kyle and his team handled our loan. Veterans United provided the best service we have ever experienced with a VA lender. We closed escrow quickly and felt supported throughout the process. We have and will continue to, recommend VU to our friends and family, they are simply phenomenal at their work and we are so very grateful!

headshot image of Kyle Gardner

Loan Officer: Kyle Gardner

NMLS# 1203784

More Reviews

See all 401,037 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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