This process was so easy and so seamless! Everyone was transparent and made everything so simple. We didn’t think we could get a home due to our current debts, but Veterans United made it happen. We are so thankful and blessed for everyone from our team!
Awesome work and help. Made buying a home super easy and great. Y’all rock!
Our lending team at Veterans United provided us with all the necessary information and answered any questions we had in full detail. There was never a moment in the home buying process where we were left wondering what the next steps were. As a first time home buyer, the entire process was smooth and stress free. I recommend Veterans United to everyone.
You guys help me in a very positive way and I wanna thank you guys c or helping buy my first house!!!
everyone on Kellys team was always very professional and helpful with all our questions.
Response from Veterans United
Emmanuel,
Thanks for rating your experience and I’m sorry it wasn’t our best. I want to let you know our Client Advocate team is available to listen if you’d like to talk with us further. We value your feedback and use it to follow up as needed with your loan team and improve the experience for your fellow Veterans going forward.
Sincerely,
Kendra, Client Relations
Very calm and always the professional, never pushy or demanding. Whenever an issue came up, he had solutions on the spot. I will send anyone how needs a mortgage to him with very strong recommendations. We loved working with Matt and hope to in the future.
Thank you, Matt, for everything you have done!!!!
We didn’t think that if we’re gonna happen for a but the team that we work with they made it all possible you know all the way down to the real estate agent everybody was on point so I think God for the team that I have and I hope that I can recommend you to someone else and you can work the same way with them
My home buying experience was exceptional. My experience was unique compared to what I heard from others. The loan officers and the coordinator were clear and concise and made the process very simple. I really appreciate and want to give a big kudos to the team.
Just that Veterans United was great to work with until the last week. Our closing date was change for 5 days later, I didn't know how much I had to get a certified check 1.5 hour before closing it keep going up and up. I was to the point of just getting out of the whole VA loan altogether.
Response from Veterans United
Eric,
Thank you for sharing with us. I’m really sorry for the last-minute changes and delays you experienced right before closing. Please let me assure you we work to confirm these figures as early as possible to ensure your loan is done the right way and funds smoothly. Still, we understand the waiting is a lot of stress to put on your shoulders and sincerely apologize. If there's anything else you'd like to share with us, our Client Advocate team is here to listen and help however we can.
Sincerely,
Kendra, Client Relations
