If you do not fix the way you operate, I will not use VU again in the future.
Response from Veterans United
Hi Paul, thank you for sharing information about your home loan experience. Delivering exceptional customer service is important to all of us at Veterans United and we care a great deal about learning more from you on this matter. One of our Client Advocate team members is available to speak with you and discuss ways that we can improve for future customers. Please reach out to us for additional support.
Gr
This process was a first for us but all in all, VU was professional and supportive throughout. Thanks Matt Colgin and thanks VU!
Matt and Lynn were incredibly patient and helpful throughout the entire refi process. I provided Matt with a timeline for when I wanted to begin the application and he was the consummate professional with follow up and working with my schedule. Matt provided me with available options to lock in my interest rate for 60 days when I expressed concerns about changes in fed policies and market rates. Both Matt and Lynn went the extra mile to ensure that all of my concerns and questions were addressed in a timely manner. I will definitely use Matt, Lynn, and Veterans United again in the future!
The process to find and buy a new home was so easy and fun! They have a great team of reliable professionals ready to make the change a smooth ride! Thank you all!!!!
VU should not limit itself to what appears to be limited resources. The underwriting was absolutely worrisome, and obnoxious to me. Even once paperwork asked for was submitted, it wasn't enough they bothered me for more of questions that had been answered. Alternate underwriting should be available. I didn't appreciate my interest rate increasing after a short span of settling on house, and the only reason I'm given is, it's the market. I absolutely believe it was due to purchase price reduction no matter what yall say. Also VU should be willing to price, or loan match once a prospective offer has been shown, & that is without an actual signing with another competitor. If a competitor supplies a prospective offer, on legal letter head mind you, that should be proof enough. All n all, you've taken a chance on me, & as God strengthen me, I will make sure you don't regret ur decision.
Response from Veterans United
Hi Timothy, Our goal at Veterans United is to help create the best situation for yourself and your family. We realize that interest rates can vary from lender to lender and is one of the most important factors in your home buying decision. It is also important to us that we work hard to provide excellent service, and we realize that the home buying process can become stressful when working to gather the required documentation. Thank you for sharing your open and honest feedback. Licensed Underwriters comply with regulations to ensure loans are properly documented, and we work to make that process as easy as possible. Please reach out to us if you would like to discuss your experience further.
Overall great experience.
Bryan
I highly recommend Veterans United to any Veteran, spouse or eligible children! The service they provided made a very stressful time much, much more manageable by taking the stress off of us using their resources the benefit my wife and I! Veterans United even made it easy to transfer services; utilities, internet, cable.... David Kitchen and the Veterans United team were thoroughly amazing!!!
I had a phenomenal time during my home buying experience, Veterans United paired me with experts that made my overall experience something that i will never forget. I found Exactly the home I was looking for, and veterans United and their experts moved mountains to make my purchase happen. From pre-approval to closing the team was there every step of the way pushing for me with any issues that arose.
You did what you said. You got me my house on time.
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Veterans United provided complete service, far better than I would have expected from any lender. They hhave processes which make reviewing and signing a multitude of documents easy and effort free. My personal representative was always available, returned phone calls, and guideed mee through any item I did not understand. Innformation flow back and forth to my closing attorneys was smooth. I would definitely go back to Veterans United if need be and highly recommend this organization for future VA Loan applicants.
If yall want the best most enjoyable experience with buying your new home;
then Veterans United is the lender yall will want to have. I truly enjoyed this experience working with my loan team.
Everyone with Veterans United were professional, caring, understanding, and very diligent in making this whole process start to finish, the very best experience I could have every hoped to have. Thank you Veterans United!
