Very helpful. Very informative. You all are very nice. I really enjoyed my experience with you all. Thank you so much for everything
The overall experience was a long but greay one, thanks to all the people, Kedric, Morgan, Lin, Collin, Adrian, and, Michelle that helped and guided us through this process...they all did a wonderful job.
My team went above and beyond to make purchase happen
The process was almost too long easy.
I believe the $12k I had to pay out of pocket did not represent a no money done 100% Disabled Veterans with over a 700 credit score. My interest rate is too high and my $3500 origination fee is as well. I was lied too.
Response from Veterans United
Hey Isidore,
I’m really sorry to hear how disappointing and frustrating this experience has been for you. It’s completely understandable to feel concerned when your out-of-pocket costs, interest rate, and fees don’t match what you expected going into the process.
Hearing that you feel misled is especially concerning. You should always feel confident that your loan terms, including any costs and fees, are clearly explained so you can make informed decisions every step of the way. When that doesn’t happen, it can leave you feeling caught off guard and let down.
I’d really like the opportunity to take a closer look at your loan details, including how your costs and rate were presented, so we can better understand what happened and provide you with clear answers.
If you’re open to it, please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and we’re happy to follow up the next business day if you contact us after hours.
Sincerely,
Claire S., Client Relations Manager
Veterans United will be the anchor - the rock - that maintains your excitement in buying a home. Home buying, to me, was an experience that could have been ripped from the script of Dante's Inferno, somewhere near Limbo. There was so much uncertainty, but Veterans United personnel, like Chad, Ryan, and others which were equally helpful, assured me that the train was on the tracks, and headed in the right direction. Heaping praise on them is nice, but what is truly important is to know that they are highly trained, and very good at their jobs! Trusting them is all that I needed to do in order for the weight of the experience to be lifted from my shoulders, and for joy to be the dominate force.When Veterans United pairs you with a professional, that person is there to serve veterans like like you, me, and in at least one case, their selves. I am currently moving in to my new home, thanks to Veterans United and their team. A special thank you to my realtor, Ceci Bonneckson as well.
Easy to work with, no hassle, prompt. Amy and her crew that worked on our refinance our hands down the best at what they do. I have worked with a few loan companies, this crew is the best. Highly recommend using them.
This was my third time using VU for my home loan. They are awesome. Their app makes the whole process easy. You simply check the app for any, "To Do" items, take care of those items and the next thing you know, you get the, "Clear to close." Hoarce Johnson and Evan Heath did an outstanding job getting my loan approved. They both stayed in touch, ensuring all my questions or concerns were addressed on a timely manner. I would highly recommend (and have recommended) VU to anyone I know who is looking to buy a house.
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I would absolutely recommend, have and will continue to pass along Max and his team to fellow Veterans.
Paul, Missy, Meagan and everyone else on the Veterans United team was amazing they helped me through every step of the way in becoming a new home owner. Everything was taken care of for me by a professional, and trustworthy team from Veterans United. Paul and the rest of the team were always very responsive and willing to help me I remember Paul helping me with things even late in the evening around 7 or 8. They really care about helping soldiers and helped me get an amazing rate and amazing home. I would recommend them to anyone they made the process very easy and stress free for me along with the app being very easy to use, review, and sign documents. They’ve even continued to check on me after the process and they help me cover everything I needed!Thank you so much for everything!
Frank Elizalde
