Perfect experience thank you so much Veterans United made my dream house come true!!!!
Getting the closing documents to our title company/attorney was not the best experience. Our attorney had to work very hard to get the required documents -the documents from our end were submitted however, according to an individual at Veterans United, they were not. This individual was incorrect and slowed down the closing process.Mark and Jerry were great and very responsive and communicative. Overall Lower score to 8 is for the closing process.
The people at Veterans United are not only professional, they are also down to earth and work diligently to help you through the process of purchasing the home you want. I would highly recommend them to any veteran or service member looking to buy a home.
Everything started out going well but when it was getting closer to closing it seemed no one understood what was going on. Closing costs change several times fees that shouldn't of been going to me were. If the job of Zach was to do this he should have known what charges were mine vs the sellers. I almost walked away from the deal several times. Closing got pushed back due to thoughts of if I would have Closing costs covered or not. Turns out due to Zachs lack of knowledge in his job pushing the closing back was unnecessary because he was thinking my closing costs would be 9500 and after changing several times they came out to be around 4K. Things he told me would happen and be better turned out not to be. I followed his advice thinking he knew what he was talking about. It was a mistake maybe in a few years with more experience he will be better at his job but for now he was terrible.
Response from Veterans United
Timothy, we take your feedback seriously and we appreciate your willingness to acknowledge this situation. The process for disclosing the costs of a loan is managed very closely. We understand how relying on estimates for a portion of the home buying process can seem inconsistent or make it difficult to trust the process. We also feel the stress involved when an unexpected complication delays a home closing. While there are aspects of the loan process that can only take place once all conditions have been satisfied; it is important that we take all feedback into account and look for ways to promote an excellent customer experience. One of our Client Advocates will be researching your comments to determine what our team may do in the future to help prevent a similar misunderstanding.
The second Liam with Veterans United and wouldn’t choose another lender.
Big Thanks to the Veteran United team for making this the best and easiest experience possible for me buying my home.!!
Extremely happy eith my team.
My home buying experience was not as stressful as many warned me about. I worked with Leah Maloney and she along with her team were awesome! I really love the portal app which made sending and receiving information and documents very smooth. Being a first time buyer, Leah answered my questions and helped me to breathe easy during the process. The portal works, so when asked to fill out, sign or review any documents, the faster you comply the sooner you will be at signing. I put in an offer for the home I wanted the first part of December 2018 and by February 2019, I was closing on my first brand new home! Thank you Veterans United!
10 out of 10 would work with them again! First time buying a house and they made it so seamless! Great communication and always keeping me updated on every thing! Very responsive, respectful and professional! I’m going to use them again for my next home too!
This is my second time working with VU, the first time was great. This second time it was very hard to get a hold of anyone and communication was definitely lacking. I am overall disappointed and will not be working with or recommending VU again.
Response from Veterans United
Thank you for sharing this feedback with us, Damien, and for allowing us a chance to learn more from you. A member of our Client Advocate team is available to gather more detail so that we may look to use your experience as a learning opportunity and improve on whatever may have caused you to feel this way, especially since your first experience was such a positive one. Please reach out to us so that we can work to improve for you and our future clients.
Everyone should know about Veterans United! They take a scary, unfamiliar process and break it down into “bite-size “ pieces to help make the buyer comfortable. They are incredibly successful with that goal! I am so glad they were my guiding light throughout this whole process.
Thank you all!
Like many veterans that's served our country, I was unable to get a loan for a cup of coffee, let along be able to buy a house. Veterans United has given me that chance to own a house and my happiness is beyond measuring. Feeling not forgotten and blessed, my sense of pride has been raised by these people with Veterans United to where a man can lift his head with a smile.
My cheeks are sore from my continuous smile on my face. Thank You Very Much..! 🤠🇺🇸
The VU team did a great job of keeping the train rolling down the track all the way to closing.Thank you!
I would recommend Veterans United they were so dedicated and hard charging and supportive through the process. The team were awesome and friendly I'm loving my new home.
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